Interview Questions

14 Questions | Total Attempts: 57

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Interview Quizzes & Trivia

These questions assist in assessing existing skills and development needs for potential new hires. �Not answering a question correctly does not necessarily disqualify an applicant, but identifies an area to be worked on during training.


Questions and Answers
  • 1. 
    In your job as a cashier, a customer gives you a $20 bill to pay for a can of coffee that costs $3.84.  How much change should you give back?
    • A. 

      $15.26

    • B. 

      $16.16

    • C. 

      $16.26

    • D. 

      $16.84

    • E. 

      $17.16

  • 2. 
    Over the last 5 days, you made the following numbers of sales calls: 8, 7, 9, 5, and 7. On average, how many calls did you make each day?
    • A. 

      5.8

    • B. 

      7.0

    • C. 

      7.2

    • D. 

      9.0

    • E. 

      36.0

  • 3. 
    • A. 

      $39.50

    • B. 

      $41.48

    • C. 

      $41.87

    • D. 

      $54.00

    • E. 

      $54.54

  • 4. 
    ATTENTION CASHIERS: All store employees will now get 20% off the price of clothes they buy here.  Please follow the new directions listed below. Selling clothes to employees
    • Ask to see the employee's store identification card.
    • Enter the employee's department code number into the cash register.
    • Use the cash register to take 20% off the price.  Then push the sales tax button.
    • Write your initials on the sales receipt.
    • Sell clothes to employees during store hours only.
    Accepting clothing returns from employees
    • Employees receive a store credit certificate for clothes they return to the store.
    • Store credit certificates are next to the gift certificates.
    • Employees may not get a cash refund for clothes they return to the store.
      You are a cashier.  According to the notice shown, what should you write on a store employee's receipt?
    • A. 

      The employee's identification number

    • B. 

      The employee's department number

    • C. 

      The amount of sales tax

    • D. 

      The 20% discount price

    • E. 

      Your initials

  • 5. 
    INSTRUCTIONS TO SORTING DEPARTMENT:  SPECIAL PROJECT TO FIX ORDER #888 Five long, blue plastic bins have been placed over by the overhead door.  Piled on the other side of this room, near the time clock, are several thousand steel rods of varying lengths. All of those rods must be sorted by length and placed in the bins. Bin “1” is for rods that are four to five meters long. Bin “2” is for rods that have a length of over five meters, up to six meters. Bin “3” is for rods that have a length of over six meters, up to eight meters. Bin “4” is for rods that have a length of over eight meters, up to ten meters. Bin “5” is for warped or unsmoothed rods. These will not be accepted. If these rods are not all sorted correctly, the customer will reject the order.  We cannot afford to let that happen again.  Work as quickly as you can because Friday is the deadline for delivery of the order.     According to the instructions shown, what is a condition for project success other than delivery on time?
    • A. 

      All rods must be sorted by both length and diameter.

    • B. 

      Rods eleven meters long must be leaned against the overhead door

    • C. 

      The customer does not want rods that are warped

    • D. 

      The five-meter-long rods must go in Bin 2

    • E. 

      The ten-meter-long rods must arrive at the customer in Bin 4

  • 6. 
    Goldberg's Auto Parts is served by more than fifty different accounts, each with its own sales representative, company name, corporate address, and shipping address. As a shipping and receiving clerk at Goldberg's, you are required to return defective merchandise to the manufacturer. Standard procedure for returning an item begins with your written request to the company for authorization.  Always send the request to the corporate address, not to the shipping address.  Unless the company file folder contains a form for this procedure, write a business letter to the manufacturer supplying the item's stock number, cost, and invoice number; the date it was received; and the reason for its return.  The manufacturer's reply will include an authorization number from the sales representative, a sticker for you to place on the outside of the box to identify it as an authorized return, and a closing date for the company's acceptance of the returned item.  If you do not attach the provided sticker, your returned box will be refused by the manufacturer as unauthorized, and you will need to obtain a new letter, authorization, sticker, and closing date.  Always send a returned box to the shipping address, not to the company's corporate address.   According to the policy shown, what should you do if you lose an authorization sticker?
    • A. 

      Send a request for a return authorization along with the rejected part directly to the manufacturer's shipping address

    • B. 

      Send a request for return authorization along with the rejected part directly to the manufacturer's corporate address.

    • C. 

      Repeat the standard procedure to obtain a new letter, authorization, sticker, and closing date

    • D. 

      Use a sticker from another company's folder.

    • E. 

      Send the rejected part to your sales representative.

  • 7. 
    You regularly check the pressure gauge on a large tank. According to the gauge shown, what is the current pressure (in PSI)?
    • A. 

      30

    • B. 

      35

    • C. 

      40

    • D. 

      45

    • E. 

      100

  • 8. 
    You must sort clothes in a dry cleaning establishment according to the customer's instructions.  According to the form shown, how should this customer's shirt be treated? 
    • A. 

      Dry-clean it, add light starch, and fold it.

    • B. 

      Dry-clean it, add light starch, and place it on a hanger.

    • C. 

      Launder it with no starch and place it on a hanger.

    • D. 

      Launder it with light starch and place it on a hanger.

    • E. 

      Launder it with medium starch and fold it.

  • 9. 
    Question 3: Using the graphic(s)/chart(s) provided, answer the question below. What percentage of small companies is using web site for marketing their products and services?
    • A. 

      37%

    • B. 

      38%

    • C. 

      10-49%

    • D. 

      48%

    • E. 

      57%

  • 10. 
    • A. 

      Asking for more time to complete the project.

    • B. 

      Buying extra wallpaper to allow for torn pieces.

    • C. 

      Continuing to work individually on each room.

    • D. 

      Working together on the wallpapering and painting in both rooms.

  • 11. 
    A convenience store is staffed during the day by a manager and a team of four employees.  One of the employees has just been hired and happens to begin work on the day of a large snowstorm.  Another employee is not able to get to work because of the weather.  The manager, who will be busy with other weather-related problems, asks the other two experienced workers to work together to orient the new employee. One of the experienced workers is normally the cashier, and the second usually stocks shelves and helps customers.  Feeling that he will probably be very busy, the cashier tells the stocker to help the new worker.  The stocker, knowing that orientation will take extra time, resents having it pushed off on her.  Since the store is very busy, she will need to restock the shelves more often than usual.  With the other experienced worker absent, the stocker doesn't see how she can possibly get everything done that is expected of her.  She spends more time than necessary in the storage room to avoid the new employee.   As a member of this team, the stocker could best support the team and get the work task accomplished by:
    • A. 

      Having the new employee help her stock shelves as she explains store procedures.

    • B. 

      Having the new employee learn by just watching the other employees.

    • C. 

      Telling the cashier to take care of training the new employee so the stocker can get her work done.

    • D. 

      Telling the manager that nothing is going right and that she doesn't have time to train the new employee.

  • 12. 
    A small health club employs a receptionist, four instructors, and a custodian.  The club opens at 9:00 A.M.  The instructors teach aerobics and weightlifting classes during the daytime and early evening hours.  The custodian cleans the facilities in the early morning hours before the club opens and does odd jobs during the rest of the day.  One of the instructors is a young mother who took the job because she was told that she would be expected to work only during the hours that her children were in school.  Another is a college student who takes classes in the mornings and teaches weightlifting classes in the late afternoons and evenings.  The other two instructors work a variety of hours.  One of these instructors doesn't want to work any additional hours.  Although the other one likes earning the extra money, she has commented that the other three instructors take advantage of her willingness to work extra hours and pressure her to work whenever no one else wants to. The club has received requests from several of its clients for an early morning aerobics class.  The manager has told the team to discuss how such a class could be added without hiring any more instructors.  At the meeting, several objections are raised.  The custodian argues that a class early in the morning would interfere with cleaning the club.  The instructor who has the young children says that there is no way she could teach the class because she needs to get her children ready for school at that time.  She suggests that perhaps the instructor who is usually eager for extra work could teach the early class.  That instructor groans, folds her arms, and does not reply or participate.  The college student argues that, since the people requesting this class are already clients, the club will not really be gaining business by starting this class.  The receptionist counters that there have been some calls from others about such a class.  The fourth instructor is concerned that those clients who have requested this class may go elsewhere if it isn't offered.   As a member of this team, the instructor who usually works the extra hours should:
    • A. 

      Suggest that the fairest solution would be for the team to vote on who should teach the early class.

    • B. 

      Suggest that the team tell the manager to forget about the early class; it isn't going to work.

    • C. 

      Voice her feelings and suggest that the manager reevaluate the whole schedule to see how the class might be covered.

    • D. 

      Walk out to protest her hours and let them find a solution without her help.

  • 13. 
    You work in a camera store.  Each morning you write down the messages for your manager that customers have left on the machine after closing.  Minimize this screen and click the Listening Question Icon on the left side of your desktop to hear the message some left for this morning. Write a message to your manager about this call.
  • 14. 
    At your office, employees are allowed to skip their morning and/or afternoon breaks to take longer lunch breaks.  However, the personnel manager says that employees have been taking too much time on their lunch breaks as a result of this policy.  She wants to require all employees to take their morning and afternoon breaks and the standard lunch break.  Write a letter to the personnel manager explaining whether or not you are in favor of this proposal and why.