Ds_incident Within An Incident

7 Questions | Total Attempts: 157

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Incident Quizzes & Trivia

Questions and Answers
  • 1. 
    A driver calls in an says he is stuck in traffic and MIGHT be a little late. There is still a chance he could make his appointment on time. Should you create a Late Incident?
    • A. 

      Yes

    • B. 

      No

  • 2. 
    You do not create a detention incident unless the driver has specifically requested it.
    • A. 

      True

    • B. 

      False

  • 3. 
    When can you resolve a Late Delivery Incident? (SELECT ALL THAT APPLY)
    • A. 

      When the load has delivered

    • B. 

      When the driver arrives to the consignee

    • C. 

      If you think the driver will make it on time

    • D. 

      When your carrier rep tells you to close it

  • 4. 
    When do you notify Coca-Cola that detention seems possible?
  • 5. 
    What information should be included in a Damage Incident?
  • 6. 
    What information should you include in a late pickup or late delivery incident?
  • 7. 
    A driver calls in to advise he has delivered. No overages, shortages or damages. However, there was a lumper charge but the driver paid for it out of pocket. Do you create a lumper incident?
    • A. 

      True

    • B. 

      False

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