Improving Our Customer Service

10 Questions | Total Attempts: 124

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Customer Service Quizzes & Trivia

Building and strengthing what we know to service our customers better!


Questions and Answers
  • 1. 
    If a customer has now received product(s) incorrect twice, what do you do?
    • A. 

      Create a Replacement Order with very detailed case notes

    • B. 

      Create a Parts and Pieces request

  • 2. 
    As long as you have verified the shipping and billing address with the customer it is ok to use the replacement order button in Opus to recreate an order canceled by the Fraud Team.
    • A. 

      True

    • B. 

      False

  • 3. 
    If a customer would like a discount on their order of $40 and you offered them 5%, would wording it in percentage or dollars sound more valuable?
    • A. 

      Percentage

    • B. 

      Dollars

  • 4. 
    Under no circumstances are you allowed to refund a customer for shipping when weather disrupted the promised delivery date.
    • A. 

      True

    • B. 

      False

  • 5. 
    Where can you locate the restocking fees link in the new Returns Library? 
    • A. 

      Why is the customer calling section

    • B. 

      Actions section

    • C. 

      Development Tools section

  • 6. 
    When creating a replacement order there is no need to mention the request for a trace investigation since you will be creating a related work item for that.
    • A. 

      True

    • B. 

      False

  • 7. 
    How can randomly selected CE B users close the running shopping cart that will appear after an item is placed in the shopping cart?
    • A. 

      Clicking the X

    • B. 

      Clicking continue shopping

    • C. 

      Clicking anywhere on the page

    • D. 

      All of the above

  • 8. 
    The returns department is the only department that can make the determination to waive the restocking fee for a customer.
    • A. 

      True

    • B. 

      False

  • 9. 
    When emails are auto grouped in the new format what are they referred to as?
  • 10. 
    Our new webmail supports which browsers?
    • A. 

      IE 7

    • B. 

      Google Crome

    • C. 

      Safari 3

    • D. 

      Firefox 3

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