DirecTV Support And Troubleshooting! Trivia Questions Quiz

20 Questions

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DirecTV Support And Troubleshooting! Trivia Questions Quiz

Below is a DirecTV Support and Troubleshooting Trivia Questions Quiz. It is designed for those of us who consider themselves to be kings when it comes to the different issues that one may have when it comes to using this service. Do you think that you know just enough to get all the questions right compared to all that take it? Take it up to find out!


Questions and Answers
  • 1. 
    A DirecTV D11i STB can be installed at an MFH2 and DBS Property.
    • A. 

      True

    • B. 

      False

  • 2. 
    If a Subscribers address does not populate in the Call Center application you can always utilize "Development Management" to view all units at a specific property.
    • A. 

      True

    • B. 

      False

  • 3. 
    PR stands for:
    • A. 

      Primary

    • B. 

      Promotion Rebate

    • C. 

      Promotion

  • 4. 
    CR stands for:
    • A. 

      Consumer Reports

    • B. 

      Credit

    • C. 

      Come Ready

  • 5. 
    Primecast is offering a Monthly STB Pricing Option to customers at our Wholesale and Bulk DirecTV properties for customers who do not want to pay the one-time fee for any additional DirecTV STB.
    • A. 

      True

    • B. 

      False

  • 6. 
    Additional Receiver Access fees must be added for any additional boxes after the first STB.
    • A. 

      True

    • B. 

      False

  • 7. 
    A Standard Video Installation includes the installation of the first __  streams.
    • A. 

      4

    • B. 

      5

    • C. 

      6

    • D. 

      7

  • 8. 
    Any time you add a Service you must click "Add to Cart".
    • A. 

      True

    • B. 

      False

  • 9. 
    NRC stands for:
    • A. 

      Non reoccuring credit

    • B. 

      Non reoccuring collection

    • C. 

      Non reoccuring charge

  • 10. 
    MRC stands for:
    • A. 

      Monthly reoccuring credit

    • B. 

      Monthly reoccuring choice

    • C. 

      Monthly reoccuring customer

    • D. 

      Monthly reoccuring charge

  • 11. 
    In order to bypass the Enlighten Deposit required for STBs the customer can provide a Credit Card Number on file, a Social Security Number on file or mail in the deposit to a lock box address.
    • A. 

      True

    • B. 

      False

  • 12. 
    If a customer is actually leaving the unit and moving we must input a "Move Out" date.
    • A. 

      True

    • B. 

      False

  • 13. 
    Only the Owner can deactivate Bulk Services.
    • A. 

      True

    • B. 

      False

  • 14. 
    Renters can deactivate Bulk Services.
    • A. 

      True

    • B. 

      False

  • 15. 
    DISH Network can schedule future deactivation dates up to ___ days out
    • A. 

      10

    • B. 

      5

    • C. 

      1

    • D. 

      30

  • 16. 
    The “Date Agreement Cancel” should always reflect the customer requested deactivation date.
    • A. 

      True

    • B. 

      False

  • 17. 
    DirecTV can deactivate services within 72 hours of the original request.
    • A. 

      True

    • B. 

      False

  • 18. 
    Internet and Phone services do not have “Early Termination” Fee’s".
    • A. 

      True

    • B. 

      False

  • 19. 
    To remove a STB from a Subscriber account, you must be in the service order that canceled that STB from the account.
    • A. 

      True

    • B. 

      False

  • 20. 
    Detaching of STB(s) will move information to the “Historic Set-Top Boxes” section.
    • A. 

      True

    • B. 

      False