Trivia Quiz On Dish Support, Tools And Troubleshooting!

8 Questions | Total Attempts: 170

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Trivia Quiz On Dish Support, Tools And Troubleshooting!

Below is a Trivia Quiz on Dish Support, Tools and Troubleshooting! It is designed to help you see if you have enough knowledge to cover all there is when it comes to the Dish services and can help out a client when they come to you with an issue. Do give it a shot and see just how well you will do.


Questions and Answers
  • 1. 
    If a customer has Video, Voice and Data services and cancels Data service you have to input a Move Out Date.
    • A. 

      True

    • B. 

      False

  • 2. 
    Provisioning calls DISH to activate and deactivate DISH services.
    • A. 

      True

    • B. 

      False

  • 3. 
    DISH activations are displayed on your phone as:
    • A. 

      DST Now

    • B. 

      DST Video

    • C. 

      DST Voice

    • D. 

      All of the above

  • 4. 
    A CSR must always confirm the subscriber's information before continuing to activate a DISH STB.
    • A. 

      True

    • B. 

      False

  • 5. 
    A CSR never records the DISH Leaf Account number in Enlighten.
    • A. 

      True

    • B. 

      False

  • 6. 
    We must always retrieve what information from the on-site technician prior to calling DISH:
    • A. 

      Receiver Number (aka Model number)

    • B. 

      CAID number

    • C. 

      Smart Card number

    • D. 

      All of the above

  • 7. 
    CSRs must set the Delivery Date in Enlighten for the DISH STB:
    • A. 

      True

    • B. 

      False

  • 8. 
    In order to start the billing for DISH services, CSRs must activate all applicable DISH services.
    • A. 

      True

    • B. 

      False