Humanistic/arcs Motivational Theory

5 Questions

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Motivation Quizzes & Trivia

Questions and Answers
  • 1. 
    If a guest asked you a question but you do not know the answer How would you help him/her being a casino employee?
    • A. 

      I do not know and walk away from the guest.

    • B. 

      What are you talking about?

    • C. 

      Sure I will definitely get you some one who can assist you?

  • 2. 
    If you saw an associate did a wonderful job and being a manager from other department how will you judge him/her?
    • A. 

      I will do not pay attention to whatever he/she did because he/she is not in my department.

    • B. 

      I will appreciate his/her wonderful job and email to their department head and reward him/her.

    • C. 

      That was part of their job not a big deal

  • 3. 
    A.)   B.)By looking at these images can you tell who is demonstrating the great customer service? 
    • A. 

      A

    • B. 

      B

    • C. 

      Both

  • 4. 
    Point out the qualities from following options that helps to improve the customer service.
    • A. 

      Friendly and Optimistic.

    • B. 

      Unhappy, dishonest, nasty attitude.

    • C. 

      Honest and fair.

  • 5. 
    When we give or get some recommendations for a good work, do you think it encourage us to go forward? True/ False.
    • A. 

      True

    • B. 

      False