I do not know and walk away from the guest.
What are you talking about?
Sure I will definitely get you some one who can assist you?
I will do not pay attention to whatever he/she did because he/she is not in my department.
I will appreciate his/her wonderful job and email to their department head and reward him/her.
That was part of their job not a big deal
Friendly and Optimistic.
Unhappy, dishonest, nasty attitude.
Honest and fair.