HSV-131 Week 3 Review Quiz
.
- 1.Generalist human services practice may include which of the following:
- A.
Case management
- B.
Intake interviews
- C.
Facilitating a support group
- D.
All of the above
- 2.When a human services worker can understand the beliefs, thoughts, feelings and experiences from the client’s perspective they are being:
- A.
Sympathetic
- B.
Empathetic
- C.
Disingenuous
- D.
Placating
- 3.Setting boundaries with clients is:
- A.
Discouraged because it can cause them to mistrust the professional relationship.
- B.
Encouraged because it can lead to an increase in self-reliance and the development of new coping skills.
- C.
Discouraged because it can create an increased sense of loss.
- D.
Encouraged because it reminds the client that they their human services worker will not be able to help them.
- 4.When human services providers identify a client’s strengths in the assessment process they are using the:
- A.
Grass-roots approach
- B.
Strengths-based approach
- C.
Ecological systems approach
- D.
Family systems approach
- 5.Which of the following best describes case management
- A.
A process for assessing the client's total situation.
- B.
A method to improve the client's quality of life.
- C.
A focus on many issues, strengths and concerns of the client.
- D.
All of the above.
- 6.The four stages of case management are (check all that apply):
- A.
Assessment
- B.
Planning
- C.
Linking
- D.
Monitoring
- E.
Prioritizing
- F.
Resourcing
- G.
Advising
- H.
Educating
- 7.Which stage of case management is typically the one case managers spend the most time working in with clients?
- A.
Assessment
- B.
Planning
- C.
Linking
- D.
Monitoring
- 8.The four stages of case management should be followed in order from start to finish.
- A.
True
- B.
False
- 9.The assessment stage of case management:
- A.
Typically occurs at the beginning of the process
- B.
Covers many aspects of the client's life
- C.
Helps lead to a plan
- D.
All of the above
- 10.Monitoring refers to:
- A.
Meeting the client's friends and evaluating them for potential problems.
- B.
Having frequent contact with the client and their service providers.
- C.
Assessing the level of family support.
- D.
Evaluating the client's health issues and referring them to treatment.
- 11.In the planning stage of case management:
- A.
The case manager and the client develop an individualized plan together
- B.
The case manager creates a step by step plan for the client to follow
- C.
The client's therapist, case manager and guardian agree on a plan for treatment
- D.
The client presents the case manager with their plan
- 12.Linking refers to:
- A.
Finding a neighbor to carry on the case management function as a folk support person
- B.
Connecting the client back to their family of origin
- C.
Finding and referring to services and supports that will best meet the client's needs
- D.
Securing a church for the client to attend
- 13.Why do we need to write well in the human services profession?
- A.
We need to document our client interactions in case notes.
- B.
Our written documentation may be read by people we don't even know.
- C.
Our written documentation lasts for a very long time.
- D.
All of the above.
- 14.Select all of the statements below that are TRUE about Written Communication (as it contrasts with spoken communication):
- A.
We are more experienced at it
- B.
It takes longer
- C.
We must anticipate questions
- D.
The audience is less focused
- E.
Memories of it can be inaccurate
- F.
It needs to be more complex
- G.
It occurs quickly
- H.
It survives longer with accuracy
- I.
The reader's attention is more focused
- 15.What is the goal of professional documentation?
- A.
To make sure we explain our side of the story
- B.
To translate the spoken word to written, capturing necessary information
- C.
To write down every word that is said during a conversation with a client
- D.
To express our thoughts and feelings about our clients
- 16.Which one of the following is NOT considered a Basic of Professional Writing?
- A.
Use proper grammar and spelling
- B.
Proofread
- C.
Wait a day to process your thoughts about an interaction before documenting.
- D.
Use respectful language
- 17.Using Concise documentation would be best described as:
- A.
Writing down every word of an interaction
- B.
Utilizing professional abbreviations and shorthand
- C.
Using incomplete sentences
- D.
Being brief but comprehensive
- 18.A client can request and view their file at an agency at any time.
- A.
True
- B.
False
- 19.It is important to stick to the facts when documenting. Check all of the statements below that would be considered FACTS.
- A.
The client arrived late.
- B.
The client is as sneaky as a fox.
- C.
The client fell down because she is clumsy.
- D.
The client's shirt was wet.
- E.
The client was crying.
- F.
The client is always losing her keys.
- G.
The client is dumb.
- H.
The client stated she was fired from her job.
- I.
The client's children are poorly behaved.
- 20.In the course syllabus, the final project deadlines are indicated in which color?
- A.
Blue
- B.
Green
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