Hri Systems Overview (Week 1)
Hi Trainee! You are here on this page to test your knowledge after taking the following training / reading through the slides of the following modules: HR Service Delivery HR Portal Overview Workday Basic Navigation Intro to case Management Telephony - Cisco app & phone Client Inquiry and Escalation Accessing HRSS Documentation If you haven't taken the training, seen the recorded presentation, or read the training slides, please accomplish that before proceeding. You'll only take the training once. Good luck!
- 1.Martha is a new employee from the Philippines and she would like to know more about her benefits and local policies. Where would she go to get these information? Click a spot on the image below to select your answer. You may navigate the portal on a different browser to explore the page before answering.
- 2.Kate is an HRSS customer who wants to file for leave. Which HR service should Kate select in order to do this? Click a spot on the image below to select your answer. You may navigate the portal on a different browser to explore the page before answering.
- 3.Which icon allows the user to view notifications related to cases and to-dos? Click a spot on the image below to select your answer. You may navigate the portal on a different browser to explore the page before answering.
- 4.Peter will be applying for Visa, and needs an Employment Verification letter. He was informed that request may be done through myHR Portal. Which HR service will lead Peter to the correct form? Click a spot on the image below to select your answer. You may navigate the portal on a different browser to explore the page before answering.
- 5.Steph is an employee from CPI, and she would like to look up documents that will help her learn common questions related to approving leaves on WorkDay. Which myHR function would allow her to look up relative documents? Click a spot on the image below to select your answer. You may navigate the portal on a different browser to explore the page before answering.
- 6.Which icon from the Workday Landing Page will enable you to access basic Workday features related to your account? Click a spot on the image below to select your answer. You may navigate Workday on a different browser to explore the page before answering.
- 7.________ enables you to directly access commonly used features. Click a spot on the image below to select your answer. You may navigate Workday on a different browser to explore the page before answering.
- 8.________ enables you to customize your Workday experience, enabling you to save tasks, reports, and other functionalities that you access most often. Click a spot on the image below to select your answer. You may navigate workday on a different browser to explore the page before answering.
- 9.Which Workday function will enable you to search using key words for the desired activity or transaction in Workday? Click a spot on the image below to select your answer. You may navigate Workday on a different browser to explore the page before answering.
- 10.Please select your HRSS Functional Team
- A.
Customer Support
- B.
HR Projects & Planning
- C.
Learning & Talent Acquisition
- D.
HR Data Management
- E.
Data Quality & Reporting
- F.
Processing & Data Management
- G.
HR Administration
- H.
Global Mobility Processing
- I.
Global Mobility Payroll
- J.
Talent Acquisition Coordination
- K.
Business Partner Services
- L.
Reliability & Performance
- M.
HRSS Mobility
- N.
Total Remuneration
- O.
Leaves Management
- 11.Which of the following is not part of the 6 capabilities of HR Service Delivery model?
- A.
My HR Portal
- B.
Case Management
- C.
HR Knowledge Base
- D.
Forums
- E.
Chat
- F.
Customer Satisfaction Survey
- G.
Dashboard and Reporting
- 12.Which of the following is NOT within the scope of HRSS?
- A.
Supports call and chat inquiry from employees
- B.
Identify possible case escalation to functional support
- C.
Perform specialized reporting
- D.
Decide on enterprise wide planning and strategy
- 13.Which of the following is NOT within the scope of Business HR?
- A.
Consulting body for managers and supervisors for HR related inquiries (e.g position evaluation)
- B.
Manages cases and identify correct escalation channel (e.g Employee calls to report access issue on Workday)
- C.
Provide HR inputs to help shape and drive business strategy
- D.
Helps provide inputs to COEs regarding programs and policy design
- 14.Which of the following is NOT within the scope of an Employee?
- A.
Navigate myHR Portal to access self help knowledge article
- B.
Access Workday to apply for transactions and request suct as employment verification and leaves
- C.
Reach out to supervisor for Workday requests that requires Supervisor approval such as leaves
- D.
Manage cases and identify correct channel of escalation
- 15.Which of the following is responsible for designing programs and policies for HR?
- A.
Business HR
- B.
Centers of Expertise
- C.
HRSS
- D.
HR Functional Strategy and Planning
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