Creatures of emotion
Creatures of logic
Creatures of rationality
Don't Interrupt others when talking
To feel heard
To feel wanted
To feel important
To feel happy
The craving to feel loved
The craving to feel wishful
The craving to desire
The craving to be appreciated
Give them what they want
Talk about what they want and show them how to get it
Do everything they ask
Talk about what you want and sell them on the idea
Do not interrupt others, be an active listener
Ask questions others will enjoy answering
Only ask questions about topics you are interested in hearing about
Answers A and B
All of the above
Emphasize the points on which you want your customer to focus on.
Ask questions to which your customers will have to agree.
Until she says, "No".
Keep pushing until she says, "yes".
Interrupt them immediately when you know they are wrong.
You know, I understand why you feel that way, but you just don’t understand.
Will you let me explain and then see if you still feel that way?
I don’t blame you for feeling as you do. If I were you I would undoubtedly feel just as you do.
Give them a challenge
Ask them why it is not working
Tell them why they need to do what you are asking them, and demand it.
"Your grade in biology was great this term and with that same hard work your grade for algebra can be just as great next term."
“Your grade in biology was great this term, but if you don’t work hard in algebra next term it might not be as good”
“Your grade in biology was great this term, and if you don’t work as hard next term in algebra you will fail”
“Your grade in biology was great this term, and I expect the same in algebra this term”.
Call attention to people's mistakes indirectly.
Talk about your mistakes before criticizing the other person.
Use encouragement. Make the fault seem easy to correct.
Make sure you tell them they are wrong and they need to change
Make other people happy about doing the thing you suggest.