How To Interact With Your Information Technology / Helpdesk Department

4 Questions | Total Attempts: 149

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How To Interact With Your Information Technology / Helpdesk Department

This test is designed to help end users work efficiently with IT Support personnel. It helps to recognize pitfalls commonly encountered when creating work requests, and dealing with IT Technicians. This test is a work in progress. Feedback appreciated.


Questions and Answers
  • 1. 
    You are working on your computer and suddenly encounter an error message. Which of the following is the best verbiage for your Help Request?
    • A. 

      My computer doesn't work.

    • B. 

      I got an error.

    • C. 

      While using the Internet Timecard, an error appeared: "This application has encountered a problem." and the program closed.

    • D. 

      This error says "This application has encountered a problem." then it crashed.

  • 2. 
    If you have entered a work request, and between the time you opened it and the time the technician arrives, the problem resolves itself. What is the best course of action?
    • A. 

      Call or email the technician/helpdesk to let them know the problem is resolved.

    • B. 

      Do nothing, let the technician come anyway to find that the problem is already fixed.

  • 3. 
    It's 9:00AM. You have an appointment to work with IT at 10:00AM. An important emergency meeting is called for 10:00, so you will not be able to work with IT. What should you do?
    • A. 

      Nothing. Your time is more important than theirs, they will work around your schedule.

    • B. 

      Call your assigned technician and reschedule.

    • C. 

      Email your assigned technician and ask to reschedule.

  • 4. 
    You need to speak with your local IT Technician about a fairly urgent issue you are having. What is the best way to contact him or her?
    • A. 

      Call their desk phone, then cell phone. Don't leave a voicemail, just keep calling both numbers repeatedly until the technician answers.

    • B. 

      Send the technician an email or work request.

    • C. 

      Call the technician, and leave a voicemail. Also, submit a work request if possible.