After taking this brief quiz, you will have a better idea of your level of expertise within Zendesk. There are eight total questions. If you get five or less correct, we encourage you to attend Zendesk 101.
Questions: 8 | Attempts: 776 | Last updated: Feb 12, 2014
Zendesk gives you the ability to group ticket actions and responses into the click of a button. The tool that allows you to save time on repetitive actions is called a __________.