Host Manual Test

18 Questions

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City Quizzes & Trivia

Questions and Answers
  • 1. 
    Check qualities of a Granite City Host as outlined in the Host Manual.
    • A. 

      Enthusiatic

    • B. 

      Dedication to Service

    • C. 

      Procrastination

    • D. 

      Team Player

    • E. 

      Humorous

    • F. 

      Friendliness

    • G. 

      Ever-Present Smile

    • H. 

      Salesmanship

  • 2. 
    • A. 

      Offer the guest a seat in the waiting area

    • B. 

      Greet the guest

    • C. 

      Let the guest greet you

  • 3. 
    If we are on a wait, list suggestions you should supply to the guest.
    • A. 

      Going to the bar for a beverage or appetizer until a table becomes available.

    • B. 

      Going to the patio to wait outside with a beverage (in some locations)

    • C. 

      Offering them menus to look at while they wait

    • D. 

      All of the above

  • 4. 
    • A. 

      True

    • B. 

      False

  • 5. 
    As you walk to the table, it is important to initiate light conversation. An appropriate example of this would be: "Is this the first time you have been to Granite City?"
    • A. 

      True

    • B. 

      False

  • 6. 
    • A. 

      Is a bar table ok?

    • B. 

      A high chair or booster

    • C. 

      Is a high traffic area of the restaurant ok?

  • 7. 
    • A. 

      Specials and available beverages

    • B. 

      Soups and exit greet

    • C. 

      Soups and specials

  • 8. 
    The Final Greet is when guests are leaving the restaurant, which is just as important as guests who are entering, and is important because if genuine it shows that the restaurant is truly concerned that they have enjoyed their visit.
    • A. 

      True

    • B. 

      False

  • 9. 
    • A. 

      Every 30 minutes

    • B. 

      Every hour

    • C. 

      Every 45 minutes

  • 10. 
    • A. 

      Direct other hosts of where to seat incoming guests

    • B. 

      Directing other Host situations

    • C. 

      Welcoming each and every guest

    • D. 

      Taking names

    • E. 

      Informing guests of the quote that has been set by your manager

  • 11. 
    List the 3 main responsibilities of the Coordinator position.
    • A. 

      Paging the guests

    • B. 

      Providing the Greeter with a qoute time

    • C. 

      Updating the floor plan

    • D. 

      Picking up menus from POS stations

    • E. 

      Taking names

    • F. 

      Directing the runner and assisting the greeter

  • 12. 
    List the 5 main responsibilities of the Runner position.
    • A. 

      Restroom checks

    • B. 

      Giving available table numbers to the coordinator

    • C. 

      Asking guests for drink orders

    • D. 

      Bringing the menus back to the Host stand

    • E. 

      Answering the telephones

    • F. 

      Providing the coordinator with a quote time after noting available tables

    • G. 

      Menu maintenance- continuouslly wiping and replacing if needed

  • 13. 
    If you are on a large wait and have a lot of guests waiting to be seated, what are some things you can offer?
    • A. 

      Crackers for children

    • B. 

      Have a bartender hand out samples of our microbrews

    • C. 

      Hand out menus so guests can look at while they wait

    • D. 

      All of the above

  • 14. 
    If someone is on hold waiting for a manager, how soon should you check back to let them know that they are not forgotten and will be with them shortly.
    • A. 

      30 seconds

    • B. 

      1 minute

    • C. 

      2 minutes

  • 15. 
    It is important to involve a manager in a guest complaint situation or even if you perceive a guest to be unhappy.
    • A. 

      True

    • B. 

      False

  • 16. 
    If a guest calling is discouraged over a wait time, the host should suggest that one member of the party come in 15-30 minutes ahead to put their name on the list.
    • A. 

      True

    • B. 

      False

  • 17. 
    The safety net theory is: If the server misses something at a table, a co-worker should see it. If the service staff misses it, the bus staff should see it. If the bus and service staff miss it, a Manager should notice it. All departments within the operation are designed with this double-check or "fail-safe" system to guard against error. In the Granite City organization, it is everyone's responsibility to ensure that the operation delivers nothing short of the highest quality food and service possible.
    • A. 

      True

    • B. 

      False

  • 18. 
    Granite City Food and Brewery takes reservations.
    • A. 

      Never

    • B. 

      Always

    • C. 

      At Managers discretion