Hobbyking.Com Knowledge Test- January 2015

A Gold member asked you when will he become a Platinum member. You checked his account and he already made 10 orders. When can we upgrade his membership type, if his last order shows the following information?

For non-registered customers, to place an order they can either create their personal Hobbyking.com account or pay via what PayPal transaction type?

Wholesale, Ebay, Rakuten, Amazon and __________ are Hobbyking reselling channels.

An investigation was requested last November 24, 2014 and it was opened last December 25, 2014. The customer is asking when can he possibly get the refund for his parcel. What date will you tell him?

True or False. A bank to bank refund is required for Paydollar payments more 150 days.

To whom should we send the payment details of any Western Union payments for verification and follow up?

A customer contacted us about his first order with Hobbyking that is still in Pending status but has already been paid using his mastercard. We were able to check the order and confirmed his claim is true. Before we can fully authorize the processing of this order, what should we ask from the customer? 

Which Hobbyking.com promotion has the subcategory Multi-Item and Standalone?

A customer is contacting us about the discrepancy of information stated in the tracking site. Upon checking the tracking site, his parcel was tagged as delivered but the customer hasn’t receive anything. Which document should you advise the customer to get from the local post office/ shipping courier’s office for us to further validate the claim?

A customer has requested to add items to his order however he doesn’t have any Paypal account and his bonus points are insufficient. What will you send to the customer so he can settle the additional payment required to process his order? 

Which of the following is not true about Bonus Points/Store Credits: (please answer with the whole statement)-         When a customer has 0.25 points, he may apply the points to his new order. -    On the Check Out page, Bonus Points can only be used to settle the product cost. The shipping cost must be settled separately(through PayPal or Paydollar).-   On the Database system, or once the order has been transferred to the Warehouse Database, Bonus Points can be used to settle the additional product and shipping cost.-      None. All statements are correct. 

You were manually verifying a payment for a platinum member order. Upon checking his paypal account, the address is quite different from the one he has in the database (the state is not the same). It was the first time as well that his order didn’t automatically tagged as paid and he uses the same address and paypal account from the beginning. Will you request him to submit a bank statement? Yes or No.

A customer’s order was shipped via SCS Express (3 -14 business days) on January 5, 2014 however, on the 10th day of the transit period, it was changed to GLS (3- 10 business days). When can he expect to receive his order?

A customer incorrectly received 1x HobbyKing 540w 220~240v Power Supply (13.8v~18v - 30amp) (PRODUCT ID: 9052000067-2) and refused to keep the item. What do we need from the customer for us to be able to send him the correct item?

The customer placed an order for 2x XK4074-B-1400 on his order. While the order is still in In Print queue, he contacted us and asked for modification. He wants to cancel 1x XK4074-B-1400 and get 1x XK4050-2260KV instead. What should be the refund or adding bonus points reason to use? (based on the new proposed reasons) 

If the customer received a damaged parcel but there are no damaged item/s inside, how much compensation (in BP) should you give? 

If an Ebay customer contacted us about his warranty claim and it has already been confirmed by the Product Specialist, to whom should we assign job for resolution?

Customer is claiming that he didn’t receive the 1 unit of 9306000021 he ordered from his last order. Should we require him to provide us photos for validation of his claim? Yes or No.

A customer contacted via Live Chat complaining that he paid his order but it's still marked as unpaid. Due to the late verification of payment, the customer no longer wish to continue his order even if you tried convincing him not to cancel his order. What should be refund or adding Bonus Points reason to use in this case? (based on the new proposed reasons)

When will be the draw date of the PayPal Lucky Draw?