Hobby Knowledge Test (December)

What is the missing step when you advise the customer to email us regarding his product inventions that he would like to market? Log in to their Hobbyking.com account ->________ -> Inventors Portal -> Customer Service Centre link.

What is the new  Hobbyking Multichannel account that has been launched last November?

We will assign to _________ the tickets for wholesale customers sending emails in Japanese characters.

What part of the Hobbyking.com website will you find the Hobbyking History Timeline?

Who is the winner in the Crash Cash contest for Week 48?

What promotion should the customer sign up for if he wants to receive weekly emails with the list of our discounted items?

What Hobbyking.com promotion lists the cheapest and best prices offered to certain products?

What option under the Order Cancellation Request field in Zendesk will you choose if the ticket is not a about cancelling an order?*If you are a chatter, please place "chatter" on the answer field below.

If a customer contacts us about a price discrepancy on the website while placing his order, we ask the following information to the customer: Product ID, the date the customer tried to place an order and _______.

After at least 10 posted orders, the membership type of the customer will be upgraded to Platinum from Gold after 14 days. Platinum orders are limited to $199 for some countries within Asia.

• A.

  True

• B.

  False

If the customer contact us claiming that he didn't receive his parcel but the tracking site states that it has been delivered, we ask the customer to provide ______________ from the post office.

For New Customers, they can place an order by creating a Hobbyking.com account or to pay via ______________.

Replacing the item is allowed for International Warehouse orders containing 1 SKU/ Product ID.

• A.

  True

• B.

  False

What should be used when updating the Missing Stock Page, if the customer would like to have 3D Main Blades for mCPX (2pc) as a substitute for the BK item on his order? 

We are now opening investigations for South Africa orders except for those shipped via International Registered Air Mail, EMS and __________.

What is the only Missing Stock Page option that requires ADD HOLD ORDER ITEM when updating the order?

A customer received 2 units of TGY-375DMGplusHS and 1 unit of 9225000004 instead of 2x 9122000010 and 1x MG90S. He doesn't like to avail the item for a special price, will you advise the customer to send the items back to us for processing of his claim? Yes or No.

What is the new shipping method available in the International Warehouse that has the tracking number format of NSPXXXXXXXX?

A customer haven't received his parcel as of December 10, 2014, upon checking his order its was posted last July 5. Will you continue in requesting investigation for his order? Yes or No?

A customer contacted via Live Chat complaining that he paid his order but it's still marked as unpaid.Due to the late verification of payment, the customer no longer wish to continue his order even if you tried convincing him not to cancel his order. What will be your first step in cancelling his order?