Hda 0309: Helpdesk Skill Assessment

6 Questions | Total Attempts: 67

Skill Assessment Quizzes & Trivia

Quick skill assessment to determine your knowledge of basic PC troubleshooting skills. Take your time and answer the questions to the best of your ability.


Questions and Answers
  • 1. 
    What are Windows user profiles? What data is contained within?
    • A. 

      Test

    • B. 

      Test

  • 2. 
    How do you find a computer’s IP address? (list 2)
    • A. 

      Test

    • B. 

      Test

  • 3. 
    What is evidence that a computer may be infected with a virus?
    • A. 

      Test

    • B. 

      Test

  • 4. 
    What is Active Directory? What is it used for?
    • A. 

      Test

    • B. 

      Test

  • 5. 
    Command line command to connect to a server over https?
    • A. 

      Test

    • B. 

      Test

  • 6. 
    If a customer can't connect to the internet, what are some basic questions you would ask to determine your support approach?
    • A. 

      Test

    • B. 

      Test

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