Trivia Quiz On Guest Request Management

8 Questions

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Trivia Quiz On Guest Request Management

Trivia quiz on guest request management. How do the guests ask for things they need to be done? How does the staff respond? The first impression you make on a guest does have a way of prediction on how their stay goes. The number of blanks in each question shows the number of words you should enter so as to have a pleasing conversation with a prospective client.


Questions and Answers
  • 1. 
    S: Hello, reception. G: Oh, hello, this is Mrs. Wallstein here from room 202. Is it possible to _____  _____ _____ _____ tomorrow before, say eight-thirty? S: I'm sorry, madam, but the hair salon doesn't open until 9 am.
  • 2. 
    S: Reception G: Hello. I'm afraid I've missed dinner. Is it possible to _____ _____ _____ _____ _____ to my room? S: Certainly. What kind of sandwich? G: What have you got?
  • 3. 
    G: Hello. Room 157, please. S: Here's your key. G: Thanks. Oh, I've left my car just around the corner. It's a blue BMW with German registration plates. S: OK. I'll _____  _____  _____  _____  _____  _____  _____ in your reserved space.
  • 4. 
    G: Hello. I've got a pair of pants that need dry-cleaning. Is it possible to _____ _____ _____ at the hotel?
  • 5. 
    S: Certainly, sir. Just give them to the chambermaid before nine o'clock and we'll _____  _____  _____  _____  _____ in the evening.
  • 6. 
    G: Good morning. S: Morning. G: I have a problem. I have a report that has been written in English and it has to be sent to Buenos Aires by Friday at the latest. S: That's no problem. You can email it from the Business Centre. G: Yeah, OK, but that's not the problem. I need to _____  _____  _____ into Spanish.
  • 7. 
    G: Do you know of an agency where I could _____  _____  _____?
  • 8. 
    S: There's no need. You can _____  _____  _____ here. G: Oh, really.