8 Questions |
By Gregfman | Last updated: Sep 11, 2019
| Total Attempts: 50
Trivia quiz on guest request management. How do the guests ask for things they need to be done? How does the staff respond? The first impression you make on a guest does have a way of prediction on how their stay goes. The number of blanks in each question shows the number of words you should enter so as to have a pleasing conversation with a prospective client.
Questions and Answers
S: Hello, reception.
G: Oh, hello, this is Mrs. Wallstein here from room 202. Is it possible to _____ _____ _____ _____ tomorrow before, say eight-thirty?
S: I'm sorry, madam, but the hair salon doesn't open until 9 am.
G: Hello. I'm afraid I've missed dinner. Is it possible to _____ _____ _____ _____ _____ to my room?
S: Certainly. What kind of sandwich?
G: What have you got?
G: Hello. Room 157, please.
S: Here's your key.
G: Thanks. Oh, I've left my car just around the corner. It's a blue BMW with German registration plates.
S: OK. I'll _____ _____ _____ _____ _____ _____ _____ in your reserved space.
G: Hello. I've got a pair of pants that need dry-cleaning. Is it possible to _____ _____ _____ at the hotel?
S: Certainly, sir. Just give them to the chambermaid before nine o'clock and we'll _____ _____ _____ _____ _____ in the evening.
G: Good morning.
G: I have a problem. I have a report that has been written in English and it has to be sent to Buenos Aires by Friday at the latest.
S: That's no problem. You can email it from the Business Centre.
G: Yeah, OK, but that's not the problem. I need to _____ _____ _____ into Spanish.
G: Do you know of an agency where I could _____ _____ _____?
S: There's no need. You can _____ _____ _____ here.
G: Oh, really.
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