Guest Focused Attitude Quiz

9 Questions | Total Attempts: 48

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Animal Care Quizzes & Trivia

Questions and Answers
  • 1. 
    Name one reason why it is everyone’s job to ensure that every guest experienceis a positive one.
  • 2. 
    Complete this sentence: “A guest focused attitude means ...”
  • 3. 
    Animal Care Staff are very busy with the animals and can leave the Guest Experience to the Guest Relation Department
    • A. 

      True

    • B. 

      False

  • 4. 
    There are several ways we can develop and maintain our guest focused attitude.They include
    • A. 

      Verbal Language

    • B. 

      Body Language

    • C. 

      Staring at guests

    • D. 

      Knowledge

    • E. 

      Following guests

  • 5. 
    What, when combined with a warm smile, is your most effective tool in yourcustomer service arsenal?
  • 6. 
    What does the “E” in S.M.I.L.E stand for?
  • 7. 
    The first and most important thing you should do when dealing with an unhappyguest is
    • A. 

      Apologize

    • B. 

      Listen

    • C. 

      Solve the problem

    • D. 

      Write down guest's name and number

  • 8. 
    People respond more positively to passive rather than active words
    • A. 

      True

    • B. 

      False

  • 9. 
    Resources to increase your knowledge about CMA and WDTA include:
    • A. 

      Colleagues

    • B. 

      The facilities themselves

    • C. 

      Seewinter.com

    • D. 

      All of the above

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