Grid Reward Dtc Certification

1.

What do you feel are the greatest customer advantages/benefits of signing up for a GS rewards program

2.

What reasons would a customer NOT want to sign up for a GS rewards program

3.

If a customer lives within the PRP2 territory, and elects not to participate into the GridRewards program, they still receive the initial incentive discount of $1000.

A.

True
B.

False

Correct Answer
B. False

Explanation
If a customer lives within the PRP2 territory and chooses not to participate in the GridRewards program, they will not receive the initial incentive discount of $1000.

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4.

Which of the following benefits do customers receive for enrolling into a GridRewards program?

A.

20 year savings optimization
B.

20 year extended warranty
C.

24/7 proactive monitoring desk
D.

All of the Above

Correct Answer
C. 24/7 proactive monitoring desk

Explanation
Customers who enroll into a GridRewards program receive the benefit of a 24/7 proactive monitoring desk. This means that their energy usage and grid performance will be constantly monitored, allowing for quick identification and resolution of any issues or inefficiencies. This proactive monitoring helps to ensure that customers receive the best possible service and performance from their energy grid.

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5.

Only Swell, and Swell partners customers can participate in SCE’s ACES program?

A.

True
B.

False

Correct Answer
A. True

Explanation
The given statement suggests that only Swell and Swell partners customers are eligible to participate in SCE's ACES program. This means that individuals who are not Swell or Swell partners customers cannot participate in the program. Therefore, the correct answer is True.

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6.

Select all TRUE statements:

A.

Grid Rewards customers can export their batteries power to the grid
B.

Demand Response events are always conducted during On-Peak times of the day
C.

If a grid outage occurs during a Demand Response event, customers will still have access to back up power
D.

GridRewards customers batteries will remain in an idle position 3 days a month

Correct Answer(s)
B. Demand Response events are always conducted during On-Peak times of the day
C. If a grid outage occurs during a Demand Response event, customers will still have access to back up power
D. GridRewards customers batteries will remain in an idle position 3 days a month

Explanation
The first statement is false because Grid Rewards customers cannot export their batteries power to the grid. The second statement is false because Demand Response events can occur during both On-Peak and Off-Peak times of the day. The third statement is true because even during a grid outage, customers will still have access to backup power. The fourth statement is true because GridRewards customers' batteries will remain idle for 3 days a month.

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7.

Customers can be enrolled in multiple Demand Response programs in addition to Swell’s GridRewards program?

A.

True
B.

False

Correct Answer
B. False

Explanation
Customers cannot be enrolled in multiple Demand Response programs in addition to Swell's GridRewards program. This means that if a customer is already enrolled in GridRewards, they cannot simultaneously participate in any other Demand Response programs.

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8.

Select the statement that is most correct:

A.

When a customer enrolls into a GridRewards program, it allows the Utility company to use their battery how ever they want.
B.

The goal of the PRP2 & ACES programs is not to show how much battery power is discharged to the grid during signal events, but rather to show that ZERO homes loads are being used during those moments.
C.

Customers can be on any SCE rate plan they want, and still participate in the GridRewards program.

Correct Answer
B. The goal of the PRP2 & ACES programs is not to show how much battery power is discharged to the grid during signal events, but rather to show that ZERO homes loads are being used during those moments.

Explanation
The PRP2 & ACES programs aim to demonstrate that no home loads are being used during signal events, rather than showcasing the amount of battery power discharged to the grid.

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9.

Swell signed a ______ MW Demand Response contract with SCE for the ACES program.

A.

5
B.

14
C.

5000
D.

2300

Correct Answer
B. 14

Explanation
Swell signed a 14 MW Demand Response contract with SCE for the ACES program. This means that Swell agreed to provide a demand response capacity of 14 megawatts to Southern California Edison (SCE) as part of the ACES program. Demand response refers to the ability of consumers to reduce their electricity usage during peak demand periods in order to balance the grid and avoid power outages. By signing this contract, Swell will be able to help SCE manage electricity demand and ensure a reliable power supply during times of high demand.

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10.

What is the benefit to Swell customers of offering a 24/7 proactive monitoring desk?

A.

Swell must maintain a working contractual amount of total storage capacity. So if a system has a warranty issue, Swell will call to schedule a service call and correct ASAP.
B.

Customers can call in 24/7 with customer service related questions and receive support.
C.

Allows customers to be able to access their Tesla monitoring app 24/7.
D.

Allows customers to be able to charge their batteries from the grid, and discharge them whenever they want

Correct Answer
A. Swell must maintain a working contractual amount of total storage capacity. So if a system has a warranty issue, Swell will call to schedule a service call and correct ASAP.

Explanation
The benefit to Swell customers of offering a 24/7 proactive monitoring desk is that it ensures that any warranty issues with the system are promptly addressed. Swell will proactively monitor the system and if a warranty issue arises, they will call the customer to schedule a service call and correct the issue as soon as possible. This provides peace of mind to customers as they know that any potential problems with their system will be addressed promptly and efficiently.

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11.

The PRP2 program covers ALL of Orange County?

A.

True
B.

False

Correct Answer
B. False

Explanation
The given answer is False because the PRP2 program does not cover ALL of Orange County.

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12.

GridRewards customers must:

A.

Have a SmartMeter
B.

Be located in one of the Program Territories
C.

Must maintain a 20% battery state of charge reserve
D.

All of the above

Correct Answer
D. All of the above

Explanation
The correct answer is "All of the above" because GridRewards customers must meet all three criteria mentioned in the options. They must have a SmartMeter, be located in one of the Program Territories, and maintain a 20% battery state of charge reserve.

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