This quiz will focus on delivery and other issues that may arise.
Canada Post
UPS
USPS
UPS Express Saver
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UPS site
Call 1-800-PICK-UPS
Ask Supervisor or Delivery Resolution
USPS Tracking Lookup
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Upgrade their shipping for them, and leave a case note
Put the request in a case note so the Fraud team can process the upgrade.
Apologize that we cannot help them because of the size of their order.
Ask for the security code to put in a case note, then upgrade the shipping.
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They are credited for the entire cost of the order.
They are credited for the amount of the subtotal (COG) only.
They are credited for the amount of the subtotal (COG) minus 15% restocking fee.
They are credited for the amount of the subtotal (COG) minus the return shipping, and minus 15% restocking fee.
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$16.66
$24.99
$17.50
$37.50
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True
False
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Look in CyberSource to see if the issue is there.
Have the customer go over the billing info with you to check for any errors.
Offer to place the order for the customer.
Apologize
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This customer does not have Saturday delivery.
Yes this is possible, and the difference is $44.95
Yes this is possible, and the difference is $21
Yes this is possible, and the difference is $35.95
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True
False
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