General Knowledge

15 Questions

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General Knowledge Quizzes & Trivia

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Questions and Answers
  • 1. 
    Time for a practical question. Somewhere in the knowledge base there is an article about kronks and glunks. Your task is to search the KB and find out how many kronks it takes to fix a glunk.
    • A. 

      None, glunks in fact fix kronks

    • B. 

      1 kronk to fix a glunk

    • C. 

      3 kronks to fix a glunk

    • D. 

      Kronks do not fix glunks

  • 2. 
    Somewhere in the Knowledge Base is an article about smuffins and snorks. Search for it and find out what the relationship between smuffins and snorks is.
    • A. 

      A snork is a smaller version of a smuffin

    • B. 

      They both do they same job but smuffins run on 3G and snorks on 2G

    • C. 

      There isn't really a direct relationship between them

    • D. 

      Smuffins are twice as posh as snorks, but snorks are quicker

  • 3. 
    How can snorks be used to help fix a glunk? (Hint: try searching the knowledge base)
    • A. 

      They can free stuck kronks which can then be used to fix glunks

    • B. 

      3 snorks can combine to make a smuffin which can then decalibrate the glunk

    • C. 

      They cannot be used to fix a glunk, you have to use kronks

  • 4. 
    If you come across a question that you don't know that answer to what should you do first?
    • A. 

      Ask the community

    • B. 

      Ask an agent

    • C. 

      Search the Knowledge Base

    • D. 

      Call 118 118

  • 5. 
    Do giffgaff have a fair usage policy on unlimited internet on your mobile?
    • A. 

      Yes

    • B. 

      No

  • 6. 
    What is giffgaff's unlimited internet fair usage policy
    • A. 

      There isn't one

    • B. 

      A maximum of 1gb/hour

    • C. 

      A maximum of 3gb/day

    • D. 

      A maximum of 1gb/hour or 3gb/day, which ever is reached first

  • 7. 
    How much is the BlackBerry addon?
    • A. 

      £13

    • B. 

      £3

    • C. 

      £2.50

  • 8. 
    Who is Howard? (Hint: try searching)
    • A. 

      Giffgaff's CEO

    • B. 

      Giffgaff's latest Community Manager

    • C. 

      Gregg's pet giraffe

    • D. 

      The Queen's favourite corgi

  • 9. 
    What are kudos when referred to on giffgaff?
    • A. 

      The hopes and dreams of fair maidens

    • B. 

      A way of saying "I agree", "well done" or "thank you" to a poster

    • C. 

      A granola bar that won the 2006 American Culinary Chefs Best Best Taste Award

  • 10. 
    How do you report a post if you're using the full site?
    • A. 

      Click on "Options" and then "Report Content"

    • B. 

      PM an educator

    • C. 

      Ask an agent

  • 11. 
    If you report a post, should you state in the thread that you have reported it?
    • A. 

      Yes

    • B. 

      No

  • 12. 
    Should you report incorrect answers in Help?
    • A. 

      Yes

    • B. 

      No

  • 13. 
    Should you report incorrect answers that have been accepted as solutions in Help?
    • A. 

      Yes

    • B. 

      No

  • 14. 
    Should you report people who ask a question about their giffgaff service half way down an existing thread?
    • A. 

      Yes

    • B. 

      No

  • 15. 
    When reporting content what information should you include?
    • A. 

      Why you have reported the post

    • B. 

      A short poem or limmerick

    • C. 

      How you would personally fix the post