Fw 02 Assesment

5 Questions | Total Attempts: 32

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Fw 02 Assesment

Small knowledge check of FW 02 RSTU presentation


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Questions and Answers
  • 1. 
    What are the ways to start lojack on new systems? Choose all that apply
    • A. 

      Dell Welcome Wizard(first time boot).

    • B. 

      By using disc sent with computer

    • C. 

      5th day after Microsoft OOBE

    • D. 

      From start menu all programs

    • E. 

      Dell dock (tool bar).

  • 2. 
    If customer has dell remote access program and calls for assistance what should we do?
    • A. 

      Support is as is in scope

    • B. 

      Position DOC immediately

    • C. 

      Inform we dont support it and refer to vendor

  • 3. 
    If on studio 1536 Optical discs may fail to eject using <Fn> + <F10> keys what ciuld we do to solve this?
    • A. 

      Update BIOS to version A04 or later

    • B. 

      Downgrade BIOS to version A02

    • C. 

      Replace Optical drive

    • D. 

      Replace Keyboard

  • 4. 
    If on studio systems shows a rectangle of light on LCD back cover what should we do?
    • A. 

      Inform that its a cool feature studio systems have to be easily located at night

    • B. 

      Replace LCD back cover

    • C. 

      Exchange system

    • D. 

      Position http://dell.skinit.com/

  • 5. 
    If power DVD fails to play bluray movies what could we do?
    • A. 

      Replace Bluray drive

    • B. 

      Update Power DVD software

    • C. 

      Perform Clean OSRI

    • D. 

      Install codecs