Fun Quiz "the Common Sense"

10 Questions

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Fun Quiz "the Common Sense"

Questions and Answers
  • 1. 
    1- How can I help you?  belongs:
    • A. 

      In the initial greeting

    • B. 

      In the message taking scenario

    • C. 

      Nowhere. I’m not able to help anyone

  • 2. 
    2- When I’m not able to help a customer, I should:
    • A. 

      Tell them honestly & thank them for their business and hang up

    • B. 

      Give whatever information I can, right or wrong. Wrong information is better than no information

    • C. 

      Get help immediately and advise the person help is on the way.

  • 3. 
    3- When I’m having a bad day, I should:
    • A. 

      Not bother coming into work.

    • B. 

      Leave my troubles at the doorstep like the song says.

    • C. 

      Tell all my co-workers my troubles to get it off my back

  • 4. 
    4- Chewing gum at work is:
    • A. 

      OK.

    • B. 

      A bad breath refresher.

    • C. 

      Downright rude and obnoxious. Fugetaboutit!

  • 5. 
    5- A mirror at my desk will:
    • A. 

      Keep my ego in check.

    • B. 

      Remind me to smile BEFORE I pick up the phone

    • C. 

      Give me bad luck if it breaks

  • 6. 
    6- Basic customer service skills are important to me because:
    • A. 

      Everyone needs a refresher

    • B. 

      I need a lot of help

    • C. 

      I never learned any.

  • 7. 
    7- Internal customer service means:
    • A. 

      Be nice to others who come into my office

    • B. 

      The customer is giving me a stomachache

    • C. 

      Treating my co-workers as customers

  • 8. 
    8- When using voice mail and leaving a message I should:
    • A. 

      Leave my phone number twice and slowly.

    • B. 

      Leave a good clean joke to keep them smiling.

    • C. 

      Not leave a message…just call back till I reach them.

  • 9. 
    9- Irate callers/customers are important to our company because:
    • A. 

      It’s fun to handle those kinds of calls.

    • B. 

      At least we get a second chance to make it right

    • C. 

      I finally get to yell back

  • 10. 
    10- Asking questions of the customer will:
    • A. 

      Aggravate them.

    • B. 

      Show I’m interested in helping.

    • C. 

      Be considered being too nosy.