Front Desk Knowledge

100 Questions | Total Attempts: 62

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Help Desk Quizzes & Trivia

Front Desk Knowledge Quiz for all new Guest Service Representatives. A 90% is required to pass.


Questions and Answers
  • 1. 
    What hotel family is Holiday Inn a part of?
    • A. 

      Hilton

    • B. 

      Marriott

    • C. 

      InterContinental Hotels Group (IHG)

    • D. 

      Holiday Inn Hotels

  • 2. 
    Which exit are we located off of coming from the airport?
    • A. 

      91B

    • B. 

      93B

    • C. 

      97B

    • D. 

      100B

  • 3. 
    What is the name of our frequent guest program?
    • A. 

      Hilton HHonors

    • B. 

      Priority Club Rewards

    • C. 

      Holiday Inn Rewards

    • D. 

      InterContinental Rewards

  • 4. 
    Who is our Director of Sales?
    • A. 

      Nathan Lipps

    • B. 

      Diego Albright

    • C. 

      Brenda Roth

    • D. 

      Tom Patel

  • 5. 
    What do all rooms have in them?  (Select all that apply)
    • A. 

      Mini Fridge

    • B. 

      Microwave

    • C. 

      Whirlpool

    • D. 

      37" High Definition Television

  • 6. 
    What is the name of the primary airport in Columbus?
    • A. 

      Rickenbacker International Airport

    • B. 

      The Ohio State University Airport

    • C. 

      Bolton Field

    • D. 

      Port Columbus International Airport

  • 7. 
    What must you ask for when issuing a new key to a guest?
    • A. 

      The Last Name on the Room

    • B. 

      The Address on File

    • C. 

      The Last Four Digits of the Credit Card on file

    • D. 

      Identification

  • 8. 
    What are the hours of the pool?
    • A. 

      8:00am - 11:00pm

    • B. 

      7:00am - 10:00pm

    • C. 

      6:00am - 11:00pm

    • D. 

      24 Hours

  • 9. 
    Who is the General Manager?
    • A. 

      Nathan Lipps

    • B. 

      Diego Albright

    • C. 

      Brenda Roth

    • D. 

      Tom Patel

  • 10. 
    What time is check in?
    • A. 

      10:00am

    • B. 

      11:00am

    • C. 

      12:00pm

    • D. 

      3:00pm

  • 11. 
    What time is check out?
    • A. 

      10:00am

    • B. 

      11:00am

    • C. 

      12:00pm

    • D. 

      3:00pm

  • 12. 
    We accept cash payments at check in?
    • A. 

      True

    • B. 

      False

  • 13. 
    What command do you type in Holidex to look up a guests Priority Club Rewards number?
    • A. 

      FRP

    • B. 

      FMDS

    • C. 

      F3

    • D. 

      F1

  • 14. 
    How do you look up a confirmation for another hotel in Holidex?
    • A. 

      F1

    • B. 

      F2

    • C. 

      F3

    • D. 

      FMDS

  • 15. 
    Which local gym can guests take their key card to for free entry?
    • A. 

      Lifestyle Family Fitness

    • B. 

      Urban Active

    • C. 

      YMCA

    • D. 

      World Gym

  • 16. 
    What Interstate are we off of?
    • A. 

      I-70

    • B. 

      I-71

    • C. 

      I-270

    • D. 

      I-670

  • 17. 
    What is Holiday Inn's main 800 number?
    • A. 

      1-800-HI-HOTLES

    • B. 

      1-800-MEETINGS

    • C. 

      1-800-HOLIDAY

    • D. 

      1-800-HOLI-INN

  • 18. 
    What are the tiers of Priority Club Rewards? (Select all that apply)
    • A. 

      Base

    • B. 

      Silver

    • C. 

      Gold

    • D. 

      Platinum

    • E. 

      Premium

  • 19. 
    What word is not allowed on the front desk?
    • A. 

      Absolutely

    • B. 

      Yes

    • C. 

      No

    • D. 

      Unfortunately

  • 20. 
    All request offs must be submitted how?
    • A. 

      Text

    • B. 

      Facebook

    • C. 

      Email

    • D. 

      Post It

  • 21. 
    Which floor is the Executive Floor?
    • A. 

      Second

    • B. 

      Third

    • C. 

      Fourth

    • D. 

      Fifth

  • 22. 
    You must always acknowledge a Priority Club Member's status?
    • A. 

      True

    • B. 

      False

  • 23. 
    Which floor is Guest Laundry on?
    • A. 

      First

    • B. 

      Second

    • C. 

      Third

    • D. 

      Fourth

    • E. 

      Fifth

  • 24. 
    What floors are vending and ice machines on? (Select all that apply)
    • A. 

      First

    • B. 

      Second

    • C. 

      Third

    • D. 

      Fourth

    • E. 

      Fifth

  • 25. 
    How much is WiFi?
    • A. 

      $4.99/day

    • B. 

      $9.99/day

    • C. 

      $1.99/hr

    • D. 

      Complimentary