Massage Xcape Front Desk Basics

25 Questions
Massage Xcape Front Desk Basics

Guest Consultant Basics Course 101. Designed to test some of your current front desk and company knowledge.

Sample Question

At the front desk texting is allowed when:

Done Discreetly

In front of the customers face

Laughing at my phone

Showing the customer a funny youtube video

The customer is asking me a question

Number of Questions:

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Questions and Answers
  • 1. 
    At the front desk texting is allowed when:
    • A. 

      Done Discreetly

    • B. 

      In front of the customers face

    • C. 

      Laughing at my phone

    • D. 

      Showing the customer a funny youtube video

    • E. 

      The customer is asking me a question

  • 2. 
    I can use my cell phone to make calls when:
    • A. 

      No full time staff members are around.

    • B. 

      I want a Pizza

    • C. 

      Never (only in an emergency)

  • 3. 
    Answer the phone within ______ ring(s).
  • 4. 
    Never leave a guest on hold longer than _____ minute(s).
  • 5. 
    The goal is the complete the check-in process within:
    • A. 

      1 minute

    • B. 

      3-5 minutes

    • C. 

      90 seconds

  • 6. 
    The correct way to request time off is:
    • A. 

      Take the schedule to the supervisor and ask her to change it.

    • B. 

      If the schedule is already out, swap with a co-worker.

    • C. 

      Fill out a leave request/leave slip and wait for approval.

    • D. 

      Don't show up.

    • E. 

      B and C are both correct

  • 7. 
    If you are going to be late to work or unable to work your shift who should you contact?
    • A. 

      The training manager

    • B. 

      Your Supervisor

    • C. 

      The Director

    • D. 

      The operations manager

    • E. 

      The Director and your supervisor

  • 8. 
    The goal is the complete the check-in process within:
    • A. 

      1 minute

    • B. 

      3-5 minutes

    • C. 

      90 seconds

  • 9. 
    If you are going to be late to work or unable to work your shift who should you contact?
    • A. 

      The training manager

    • B. 

      Your Supervisor

    • C. 

      The Director

    • D. 

      The operations manager

    • E. 

      The Director and your supervisor

  • 10. 
    Which of these does not belong in the proper dress code for the front desk?
    • A. 

      Golf Center Shirt

    • B. 

      Name Tag

    • C. 

      Khaki Pants

    • D. 

      Anything other than business casual pants.

    • E. 

      Eye Glasses

  • 11. 
    Facebook is allowed to an extent when:
    • A. 

      I am playing words with friends

    • B. 

      Laughing hysterically over Facebook chat

    • C. 

      No customers are waiting and for business use, or emergency personal use

    • D. 

      Commenting away without a care in the world

  • 12. 
    What should I do during my shift?
    • A. 

      Spend the entire shift on Facebook

    • B. 

      Spend the entire shift socializing with other staff members

    • C. 

      Spend the entire shift talking on my cell phone

    • D. 

      Booking Appointments, Checking voicemails, cleaning, folding laundry, selling memberships, giftcards, foot cleanses, Answering phones, Checking out clients, asking for re bookings and therapist tips, checking and maintaining float and batrooms.

  • 13. 
    Homework is allowed
    • A. 

      While a customer is in front of me

    • B. 

      While someone is talking to me

    • C. 

      When no one is in line

    • D. 

      Never while you are on the clock

  • 14. 
    After checking a guest in you offer them water and the use of the restroom.
    • A. 

      True

    • B. 

      False

  • 15. 
    After checking a guest in you should offer them a brochure and mention our VIP Club Membership program.
    • A. 

      True

    • B. 

      False

    • C. 

      Maybe

  • 16. 
    A group checking in is allowed to consume alcoholic beverages in the lobby.
    • A. 

      True

    • B. 

      False

  • 17. 
    What is the minimum a guest  must spend to purchase a gift card?
    • A. 

      $50

    • B. 

      $20

    • C. 

      $10

    • D. 

      No cost

    • E. 

      $3

  • 18. 
    How much is the "service fee and what is it?"
    • A. 

      The price you pay when you're feeling sick...

    • B. 

      A $3 fee that covers the cost of the front desk, towels, sheets, lotions and the other items used for service.

    • C. 

      The $5 fee for someone to update their membership card.

    • D. 

      $10 fee that covers upgrades and aromatherapy.

    • E. 

      $2 and it used to cover tips for the front desk.

  • 19. 
    When answering the phone, what is the proper way to greet the caller?
    • A. 

      "Massage Xcape, can I help you?"

    • B. 

      "Thanks for calling the Massage Xcape, how many I assist you?"

    • C. 

      "Massage Xcape, this is ------"

    • D. 

      "Thank you for calling the Massage Xcape, this is -------, would you like to book a massage or a float today?"

    • E. 

      "Massage Xcape."

  • 20. 
    What should I do during my shift?
    • A. 

      Spend the entire shift on Facebook

    • B. 

      Spend the entire shift texting

    • C. 

      Spend the entire shift socializing with my co workers

    • D. 

      Spend your entire shift Booking appointments, selling memberships and other services. Cleaning and Laundry

  • 21. 
    What is Massage Xcape's most popular modality?
    • A. 

      Infrared Sauna

    • B. 

      Couples Massage

    • C. 

      Float Therapy Room

    • D. 

      Ion Foot Cleanse

  • 22. 
    What year did Massage Xcape open its first location?
    • A. 

      2012

    • B. 

      2011

    • C. 

      2013

    • D. 

      2010

  • 23. 
    What should the Guest Service Consultant always remember to ask every guest at when checking them out?
    • A. 

      Ask every guest to Re-book within 30 days, Inform them that Gratuities go to the therapist directly, offer them about membership and gift cards

    • B. 

      Ask to Re- Book, Never mention tips, offer Ion foot cleanse and float sessions to every guest

    • C. 

      Ask to Re- Book, Never mention tips, offer Couples massage and float sessions to every guest

    • D. 

      Ask to Re- Book, Inform them that Gratuities go the therapist directly, offer Ion foot cleanse and float sessions to every guest

  • 24. 
    How often should the float therapy room be inspected for cleanliness and quality?
    • A. 

      In between each float session

    • B. 

      In between each float session and once per hour during business hours

    • C. 

      One in the morning and once at closing

    • D. 

      Whenever we have time between checking out clients, that's the most important thing

  • 25. 
    How often should the restrooms be inspected for cleanliness and sanitation?
    • A. 

      Once a week

    • B. 

      Twice per shift

    • C. 

      Once per day

    • D. 

      Once per hour during business hours