Front Desk Guidelines

5 Questions | Total Attempts: 34

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Help Desk Quizzes & Trivia

Front Desk Guidelines


Questions and Answers
  • 1. 
    At the front desk texting is allowed when:
    • A. 

      Done Discreetly

    • B. 

      In front of the customers face

    • C. 

      Laughing at my phone

    • D. 

      Showing the customer a funny youtube video

    • E. 

      The customer is asking me a question

  • 2. 
    Facebook is allowed to an extent when:
    • A. 

      I am playing words with friends

    • B. 

      Laughing hysterically over Facebook chat

    • C. 

      No customers are in line

    • D. 

      Commenting away without a care in the world

  • 3. 
    What should I do during my shift?
    • A. 

      Spend the entire shift on Facebook

    • B. 

      Spend the entire shift texting

    • C. 

      Spend the entire shift talking on my cell phone

    • D. 

      Checking the ATG every 15-20min and making sure that calls have assignments (whether it is to myself or the appropriate tech / department)

  • 4. 
    I can use my cell phone to make calls when:
    • A. 

      No full time staff members are around.

    • B. 

      I want a Pizza

    • C. 

      Never (only in an emergency)

  • 5. 
    Homework is allowed
    • A. 

      While a customer is in front of me

    • B. 

      While someone is talking to me

    • C. 

      When no one is in line