Front Desk Assessment

25 Questions | Total Attempts: 108

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Help Desk Quizzes & Trivia

Knowledge about daily operations and functions of the front desk position.


Questions and Answers
  • 1. 
    Which of these does not belong in the proper dress code for the front desk?
    • A. 

      Golf Center Shirt

    • B. 

      Name Tag

    • C. 

      Khaki Pants

    • D. 

      Anything other than business casual pants.

    • E. 

      Eye Glasses

  • 2. 
    What is the minimum a new member must spend to create a range card?
    • A. 

      $50

    • B. 

      $20

    • C. 

      $10

    • D. 

      No cost

    • E. 

      $3

  • 3. 
    What is a "greens fee?"
    • A. 

      The price you pay when you're feeling sick...

    • B. 

      The price for someone to play the golf course.

    • C. 

      The price for someone to update their range card.

    • D. 

      The price to use both the short game and the driving range.

    • E. 

      The price for walking on our grass.

  • 4. 
    When a person has lost his or her card and must replace the old one, what is the fee for the new card?
    • A. 

      $3

    • B. 

      $1

    • C. 

      No Fee, just as long as they spend money on their new one

    • D. 

      $5

    • E. 

      $3.50

  • 5. 
    When answering the phone, what is the proper way to greet the caller?
    • A. 

      "Golf Center, can I help you?"

    • B. 

      "Thanks for calling the Golf Center, how many I assist you?"

    • C. 

      "Golf Center, this is ------"

    • D. 

      "Thank you for calling the Golf Center, this is -------, how may I assist you?"

    • E. 

      "Golf Center."

  • 6. 
    What are the names of the 2 systems we use for sales, at the front desk?
    • A. 

      Customer service guide 3000 & Point of Sale x150

    • B. 

      Range Card Updater & Tee Up System

    • C. 

      GolfTrack POS & Tee Up System

    • D. 

      POS & Card Maintenance

    • E. 

      RecTrack POS & Tee Up System

  • 7. 
    What is the bonus a customer receives if he or she chooses to spend $100 on their range card?
    • A. 

      $10

    • B. 

      $15

    • C. 

      $20

    • D. 

      $25

    • E. 

      None

  • 8. 
    If you must reverse a transaction, the reprinted receipt must be:
    • A. 

      Signed by Brent once he receives it

    • B. 

      Signed by the employee making the transaction

    • C. 

      Given to the armored car and taken to the bank.

    • D. 

      Signed by both the customer and the front desk employee, and then passed on to Brent with his or her deposit.

    • E. 

      Left alone, those signature spaces are there to only take up space.

  • 9. 
    When allowing someone to use our rental clubs, it is necessary to take an item from them to insure that we get the clubs back.
    • A. 

      TRUE

    • B. 

      FALSE

  • 10. 
    When a customer will only be able to hit for a few minutes, what option would work best for them?
    • A. 

      Sign up for a new range card

    • B. 

      Buy a bucket of balls

    • C. 

      Pre-register 5 or 60 minutes on a station

    • D. 

      Pre-register 85 balls for a specific station

    • E. 

      Short game area

  • 11. 
    Where is ALL staff required to park at the Golf Center? (the North lot is next to short game)
    • A. 

      In the handicapped area

    • B. 

      Anywhere, first come, first serve

    • C. 

      The South lot, back row

    • D. 

      The North lot, back row

    • E. 

      Front Row, by the short game area.

  • 12. 
    When business is slow during the winter months, what is the earliest the front desk manager can close the facility?
    • A. 

      9:00pm

    • B. 

      Up to the front desk...anytime they feel necessary.

    • C. 

      Check with a full time manager before closing the facility.

    • D. 

      As soon as the restaurant closes down.

    • E. 

      All of the above.

  • 13. 
    One of these answers is wrong:What do you do when the ThorGuard alarm sounds?
    • A. 

      Immediately radio the starter to inform everyone on the golf course that a storm is near and we will be suspending play.

    • B. 

      Ask the deck attendants to inform all customers hitting on the range to remain calm, they are safe in the building.

    • C. 

      Inform all other building operations (golftec, club casa, pro shop) that the golf course is closed until further notice.

    • D. 

      Allow the picker to stay outside due to the range remaining open.

    • E. 

      Continue to update the customers with the status of the golf course.

  • 14. 
    By Illinois law, how far from the building are smokers required to be while having a cigarette?
    • A. 

      10 feet

    • B. 

      5 feet

    • C. 

      15 feet

    • D. 

      As long as they are outside, it's ok.

    • E. 

      Next to the receptacles.

  • 15. 
    When counting money and closing your shift, regardless of the time of day, where should you report to do so?
    • A. 

      Remain at the front desk and count your money.

    • B. 

      Bring all items from your shift to the 3rd floor office and complete your shift report at the desk provided.

    • C. 

      In the sand trap.

  • 16. 
    If a customer calls and would like to know when we open the golf course, what is your response?
    • A. 

      Sometime in the Spring.

    • B. 

      Usually late April, early May, depending on the weather.

    • C. 

      I have no idea.

    • D. 

      As soon as my manager tells me we can open it.

    • E. 

      The Summer time.

  • 17. 
    If we decide to close early (9:00pm), and 2 golfers come in to use the range before anyone has finished his or her closing procedures. What is your response?
    • A. 

      I'm sorry Sir/Ms, but we are closed, the Golf Center reopens at 8 am everyday.

    • B. 

      Conduct business as if we weren't closing early, no customer should ever be turned away during regular business hours.

    • C. 

      Awwww, we just closed. However the restaurant will be open until 10 if you care to have a drink.

    • D. 

      Unfortunately we are closed, usually at this time of the year we close early due to slow business.

  • 18. 
    If a customer loses a club and they have come to claim it, what should you do?
    • A. 

      Retrieve the club and give it back, they identified it accurately.

    • B. 

      Tell them we most likely don't have it since you were never notified they the person would be coming in to collect it.

    • C. 

      Tell them that we get a lot of those requests and always try to honor them, however, we simply can not keep track of all lost clubs at the facility.

    • D. 

      Take the customer's information and the club information Then inform the customer that it is in the possession of management and that they will be contacted.

  • 19. 
    It is absolutely necessary to remain at the front desk while others are doing his or her closing procedures, regardless if you have completed your drop.
    • A. 

      True

    • B. 

      False

  • 20. 
    The front desk manager is responsible in making sure that all other positions closing procedures being completed at the end of the shift.
    • A. 

      True

    • B. 

      False

  • 21. 
    During the golf course season, if there is not a starter present, what must be done when golfers have signed in and are approaching the 1st tee?
    • A. 

      After you have pointed them in the correct direction and completed the sale, there is nothing more you can do.

    • B. 

      Inform the customer that they will need to check in with the starter upon their arrival and then promptly radio a deck attendant to meet them at the 1st tee and sign off on their receipts.

    • C. 

      Personally escort them to the 1st tee so that they can get on the course in front of everyone else.

  • 22. 
    It is ok to send a deck attendant or picker home without notifying a manager if one is present.For example, if a full time supervisor is still available, it is not necessary to them any of them that you will be sending someone home.
    • A. 

      TRUE

    • B. 

      FALSE

  • 23. 
    If a customer suffers an injury while on our property, what is the form that you must complete?
    • A. 

      Accident/Incident Report

    • B. 

      Injury Report

    • C. 

      Insurance Claim

    • D. 

      Form 45

    • E. 

      Situation Evaluation Form

  • 24. 
    Cell phones are allowed while on the clock.
    • A. 

      TRUE

    • B. 

      FALSE

  • 25. 
    _________________ is the Executive Director of the Des Plaines Park District.
    • A. 

      John Hecker

    • B. 

      Gayle Mountcastle

    • C. 

      Jennifer Boys

    • D. 

      Don Rosedale

    • E. 

      Don Militec