Front Desk Assessment
Settings
Knowledge about daily operations and functions of the front desk position.
- 1.Which of these does not belong in the proper dress code for the front desk?
- A.
Golf Center Shirt
- B.
Name Tag
- C.
Khaki Pants
- D.
Anything other than business casual pants.
- E.
Eye Glasses
- 2.What is the minimum a new member must spend to create a range card?
- A.
$50
- B.
$20
- C.
$10
- D.
No cost
- E.
$3
- 3.What is a "greens fee?"
- A.
The price you pay when you're feeling sick...
- B.
The price for someone to play the golf course.
- C.
The price for someone to update their range card.
- D.
The price to use both the short game and the driving range.
- E.
The price for walking on our grass.
- 4.When a person has lost his or her card and must replace the old one, what is the fee for the new card?
- A.
$3
- B.
$1
- C.
No Fee, just as long as they spend money on their new one
- D.
$5
- E.
$3.50
- 5.When answering the phone, what is the proper way to greet the caller?
- A.
"Golf Center, can I help you?"
- B.
"Thanks for calling the Golf Center, how many I assist you?"
- C.
"Golf Center, this is ------"
- D.
"Thank you for calling the Golf Center, this is -------, how may I assist you?"
- E.
"Golf Center."
- 6.What are the names of the 2 systems we use for sales, at the front desk?
- A.
Customer service guide 3000 & Point of Sale x150
- B.
Range Card Updater & Tee Up System
- C.
GolfTrack POS & Tee Up System
- D.
POS & Card Maintenance
- E.
RecTrack POS & Tee Up System
- 7.What is the bonus a customer receives if he or she chooses to spend $100 on their range card?
- A.
$10
- B.
$15
- C.
$20
- D.
$25
- E.
None
- 8.If you must reverse a transaction, the reprinted receipt must be:
- A.
Signed by Brent once he receives it
- B.
Signed by the employee making the transaction
- C.
Given to the armored car and taken to the bank.
- D.
Signed by both the customer and the front desk employee, and then passed on to Brent with his or her deposit.
- E.
Left alone, those signature spaces are there to only take up space.
- 9.When allowing someone to use our rental clubs, it is necessary to take an item from them to insure that we get the clubs back.
- A.
TRUE
- B.
FALSE
- 10.When a customer will only be able to hit for a few minutes, what option would work best for them?
- A.
Sign up for a new range card
- B.
Buy a bucket of balls
- C.
Pre-register 5 or 60 minutes on a station
- D.
Pre-register 85 balls for a specific station
- E.
Short game area
- 11.Where is ALL staff required to park at the Golf Center? (the North lot is next to short game)
- A.
In the handicapped area
- B.
Anywhere, first come, first serve
- C.
The South lot, back row
- D.
The North lot, back row
- E.
Front Row, by the short game area.
- 12.When business is slow during the winter months, what is the earliest the front desk manager can close the facility?
- A.
9:00pm
- B.
Up to the front desk...anytime they feel necessary.
- C.
Check with a full time manager before closing the facility.
- D.
As soon as the restaurant closes down.
- E.
All of the above.
- 13.One of these answers is wrong:What do you do when the ThorGuard alarm sounds?
- A.
Immediately radio the starter to inform everyone on the golf course that a storm is near and we will be suspending play.
- B.
Ask the deck attendants to inform all customers hitting on the range to remain calm, they are safe in the building.
- C.
Inform all other building operations (golftec, club casa, pro shop) that the golf course is closed until further notice.
- D.
Allow the picker to stay outside due to the range remaining open.
- E.
Continue to update the customers with the status of the golf course.
- 14.By Illinois law, how far from the building are smokers required to be while having a cigarette?
- A.
10 feet
- B.
5 feet
- C.
15 feet
- D.
As long as they are outside, it's ok.
- E.
Next to the receptacles.
- 15.When counting money and closing your shift, regardless of the time of day, where should you report to do so?
- A.
Remain at the front desk and count your money.
- B.
Bring all items from your shift to the 3rd floor office and complete your shift report at the desk provided.
- C.
In the sand trap.
- 16.If a customer calls and would like to know when we open the golf course, what is your response?
- A.
Sometime in the Spring.
- B.
Usually late April, early May, depending on the weather.
- C.
I have no idea.
- D.
As soon as my manager tells me we can open it.
- E.
The Summer time.
- 17.If we decide to close early (9:00pm), and 2 golfers come in to use the range before anyone has finished his or her closing procedures. What is your response?
- A.
I'm sorry Sir/Ms, but we are closed, the Golf Center reopens at 8 am everyday.
- B.
Conduct business as if we weren't closing early, no customer should ever be turned away during regular business hours.
- C.
Awwww, we just closed. However the restaurant will be open until 10 if you care to have a drink.
- D.
Unfortunately we are closed, usually at this time of the year we close early due to slow business.
- 18.If a customer loses a club and they have come to claim it, what should you do?
- A.
Retrieve the club and give it back, they identified it accurately.
- B.
Tell them we most likely don't have it since you were never notified they the person would be coming in to collect it.
- C.
Tell them that we get a lot of those requests and always try to honor them, however, we simply can not keep track of all lost clubs at the facility.
- D.
Take the customer's information and the club information Then inform the customer that it is in the possession of management and that they will be contacted.
- 19.It is absolutely necessary to remain at the front desk while others are doing his or her closing procedures, regardless if you have completed your drop.
- A.
True
- B.
False
- 20.The front desk manager is responsible in making sure that all other positions closing procedures being completed at the end of the shift.
- A.
True
- B.
False
- 21.During the golf course season, if there is not a starter present, what must be done when golfers have signed in and are approaching the 1st tee?
- A.
After you have pointed them in the correct direction and completed the sale, there is nothing more you can do.
- B.
Inform the customer that they will need to check in with the starter upon their arrival and then promptly radio a deck attendant to meet them at the 1st tee and sign off on their receipts.
- C.
Personally escort them to the 1st tee so that they can get on the course in front of everyone else.
- 22.It is ok to send a deck attendant or picker home without notifying a manager if one is present.For example, if a full time supervisor is still available, it is not necessary to them any of them that you will be sending someone home.
- A.
TRUE
- B.
FALSE
- 23.If a customer suffers an injury while on our property, what is the form that you must complete?
- A.
Accident/Incident Report
- B.
Injury Report
- C.
Insurance Claim
- D.
Form 45
- E.
Situation Evaluation Form
- 24.Cell phones are allowed while on the clock.
- A.
TRUE
- B.
FALSE
- 25._________________ is the Executive Director of the Des Plaines Park District.
- A.
John Hecker
- B.
Gayle Mountcastle
- C.
Jennifer Boys
- D.
Don Rosedale
- E.
Don Militec
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