Golf Center Shirt
Anything other than business casual pants.
The price you pay when you're feeling sick...
The price for someone to play the golf course.
The price for someone to update their range card.
The price to use both the short game and the driving range.
The price for walking on our grass.
No Fee, just as long as they spend money on their new one
"Golf Center, can I help you?"
"Thanks for calling the Golf Center, how many I assist you?"
"Golf Center, this is ------"
"Thank you for calling the Golf Center, this is -------, how may I assist you?"
Customer service guide 3000 & Point of Sale x150
Range Card Updater & Tee Up System
GolfTrack POS & Tee Up System
POS & Card Maintenance
RecTrack POS & Tee Up System
Signed by Brent once he receives it
Signed by the employee making the transaction
Given to the armored car and taken to the bank.
Signed by both the customer and the front desk employee, and then passed on to Brent with his or her deposit.
Left alone, those signature spaces are there to only take up space.
Sign up for a new range card
Buy a bucket of balls
Pre-register 5 or 60 minutes on a station
Pre-register 85 balls for a specific station
Short game area
In the handicapped area
Anywhere, first come, first serve
The South lot, back row
The North lot, back row
Front Row, by the short game area.
Up to the front desk...anytime they feel necessary.
Check with a full time manager before closing the facility.
As soon as the restaurant closes down.
All of the above.
Immediately radio the starter to inform everyone on the golf course that a storm is near and we will be suspending play.
Ask the deck attendants to inform all customers hitting on the range to remain calm, they are safe in the building.
Inform all other building operations (golftec, club casa, pro shop) that the golf course is closed until further notice.
Allow the picker to stay outside due to the range remaining open.
Continue to update the customers with the status of the golf course.
As long as they are outside, it's ok.
Next to the receptacles.
Remain at the front desk and count your money.
Bring all items from your shift to the 3rd floor office and complete your shift report at the desk provided.
In the sand trap.
Sometime in the Spring.
Usually late April, early May, depending on the weather.
I have no idea.
As soon as my manager tells me we can open it.
The Summer time.
I'm sorry Sir/Ms, but we are closed, the Golf Center reopens at 8 am everyday.
Conduct business as if we weren't closing early, no customer should ever be turned away during regular business hours.
Awwww, we just closed. However the restaurant will be open until 10 if you care to have a drink.
Unfortunately we are closed, usually at this time of the year we close early due to slow business.
Retrieve the club and give it back, they identified it accurately.
Tell them we most likely don't have it since you were never notified they the person would be coming in to collect it.
Tell them that we get a lot of those requests and always try to honor them, however, we simply can not keep track of all lost clubs at the facility.
Take the customer's information and the club information Then inform the customer that it is in the possession of management and that they will be contacted.
After you have pointed them in the correct direction and completed the sale, there is nothing more you can do.
Inform the customer that they will need to check in with the starter upon their arrival and then promptly radio a deck attendant to meet them at the 1st tee and sign off on their receipts.
Personally escort them to the 1st tee so that they can get on the course in front of everyone else.
Situation Evaluation Form