Skills Verification - February 2020 - Fl

10 Questions | Total Attempts: 77

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February Quizzes & Trivia

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Questions and Answers
  • 1. 
    It's advised to initiate a new trace while the old one is still open, if the customer calls for the second time?
    • A. 

      True

    • B. 

      False

  • 2. 
    A personal shipment from RUH to MOW will take 4 business days to deliver, if all papers were attached?
    • A. 

      True.

    • B. 

      7 Business Days.

    • C. 

      Personal shipments are not allowed to MOW.

  • 3. 
    Saudi customs allows us to ship electronic cigarettes refills, if sealed and wrapped properly?
    • A. 

      True

    • B. 

      False

  • 4. 
    Due to the Corona virus quarantine we stopped serving China, until further notice.
    • A. 

      True

    • B. 

      False

  • 5. 
    We use the trace "Request For Paperwork"  reason "Other Regulatory Paperwork", when:
    • A. 

      Government approvals are needed (SFDA, CITC,.. etc.)

    • B. 

      ID or CR Needed.

    • C. 

      We never use this trace, we Email duty team and IOR instead.

  • 6. 
    In service recovery, we use LEAP method with our customers. What does LEAP stands for?
    • A. 

      Loud, Energetic, Approachable, Present

    • B. 

      Listen, Empathize, Apologize, Problem Solve

    • C. 

      Listen, Empathize, Acknowledge, Problem Solve

  • 7. 
    We shouldn't keep customers on hold for more than:
    • A. 

      10 seconds

    • B. 

      1 minute

    • C. 

      30 seconds

  • 8. 
    Our JA Service target per advisor is:
    • A. 

      8

    • B. 

      3

    • C. 

      5

  • 9. 
    When applying Quick Action we have to make sure that: (chose one or more)
    • A. 

      Shipment is available at the warehouse

    • B. 

      Shipment is customs cleared

    • C. 

      Customer agrees on next working day delivery

    • D. 

      Shipment is with courier

  • 10. 
    An example of areas that we DON'T serve is:
    • A. 

      Pakistan and Syria

    • B. 

      Tajikistan

    • C. 

      Sudan