Final Practice
.
- 1.
David has a laptop that is having a problem with the video system. You believe the problem might be the backlight. During your research, you discover that the laptop does not have a backlight. What type of screen is on David’s new laptop?
- A.
LED
- B.
OLED
- C.
CRT
- D.
Plasma
Correct Answer
B. OLED -
- 2.
Bayley wants to connect a new external hard drive to his Windows PC. He wants the fastest connection type available because he plans to edit video directly to and from the external hard drive. Which connection type should Bayley use to get the fastest connection possible?
- A.
USB 3.0
- B.
ESATA V2
- C.
Lightning connection
- D.
Thunderbolt 3
Correct Answer
D. Thunderbolt 3 -
- 3.
Your mother likes to draw. She has been scanning her drawings and putting them on her computer but would like a way to draw and edit the pictures on the computer. What peripheral type would you recommend for your mother?
- A.
Webcam
- B.
Touchpad
- C.
VR headset
- D.
Graphics tablet
Correct Answer
D. Graphics tablet -
- 4.
Terry is having a problem with his computer screen. He said the screen looks distorted. When you go to check his monitor, you notice that the icons on the desktop appear to be tall and skinny. What is the common cause of this problem?
- A.
Font size has been set too high
- B.
Computer’s resolution has been set too low
- C.
Refresh rate of the video card is out of sync with the monitor’s refresh rate
- D.
ClearType setting is enabled
Correct Answer
B. Computer’s resolution has been set too low -
- 5.
A technician is configuring a new SOHO multifunction wireless router at a customer’s location to provide network access to several wireless devices. The technician is required to protect the customer’s private network from unauthorized access while performing the initial router setup as well as during normal operation after the configuration is completed. Which of the following is the best step for the technician to take in securing the router to meet this requirement?
- A.
Enable DHCP on the router and configure IP address reservations for the wireless clients
- B.
Change the router’s default administrative password
- C.
Disable the router’s radio in the wireless network settings
- D.
Configure MAC filtering on the router and allow access to only the technician’s computer
Correct Answer
B. Change the router’s default administrative password -
- 6.
A remote worker wants to connect his computer to his corporation’s private trusted network over the Internet. Which of the following will need to be configured?
- A.
VPN tunnel
- B.
Address reservation
- C.
DHCP server
- D.
Firewall
Correct Answer
A. VPN tunnel -
- 7.
A corporate user is attempting to connect to the company’s Windows domain server on the local network with her new laptop through a wired connection. ​ Which of the following is required for the user to successfully sign in to the Windows domain?
- A.
SSID, authentication and encryption settings
- B.
Windows domain user name and password
- C.
A valid connection to a DHCP server on the LAN
- D.
User name and password supplied by the ISP
Correct Answer
B. Windows domain user name and password -
- 8.
You are setting up your Windows computer to connect to the Internet and notice that when you type www.microsoft.com, the browser does not go to the site. Instead, you receive an error message saying that the address cannot be resolved. What network setting should you check to see the address of the server being used to resolve this address?
- A.
IP address
- B.
Subnet mask
- C.
Gateway
- D.
DNS
Correct Answer
D. DNS -
- 9.
A technician wants to configure a DHCP server to guarantee that certain printers always receive the same address. Which of the following should the technician configure?
- A.
VPN tunnel
- B.
Address reservation
- C.
Subnet mask
- D.
Default gateway
Correct Answer
B. Address reservation -
- 10.
A small group of travelers is meeting inside an ancient building, and the travelers need access to the Internet using their mobile devices. However, the group is in an area where Wi-Fi Internet is not available and cellular coverage is intermittent. One of the travelers has an unlimited cellular data plan and a strong consistent signal. Which of the following methods would most likely be implemented to provide Internet service to the group?
- A.
Cell phone tethering
- B.
Satellite tethering
- C.
Mobile hotspot
- D.
Dial-up Internet
Correct Answer
C. Mobile hotspot -
- 11.
Which of the following will use an RJ-11 connector for connectivity?
- A.
Cellular
- B.
Cable
- C.
Fiber
- D.
DSL
- E.
Ethernet
Correct Answer
D. DSL -
- 12.
Cathy wants to connect to her wireless LAN at home but is not sure where to change the setting so that she can connect. Where in the Windows Control Panel will Cathy find her computer’s network connection settings?
- A.
Network Control Center
- B.
Network and Sharing Center
- C.
Administrative Tools
- D.
Internet Options
Correct Answer
B. Network and Sharing Center -
- 13.
George is concerned that his children might somehow be exposed to things on the Internet that they are not mature enough to handle. He wants a way to limit their ability to view content on the Internet. What will you recommend to George?
- A.
Use a firewall
- B.
Use Parental Controls
- C.
Use port forwarding
- D.
Use WPA2
Correct Answer
B. Use Parental Controls -
- 14.
Examine the exhibit above. Host B is sending an email intended for the user on Host A to the email server. What protocol is being used to send the message through the router?
- A.
None
- B.
SMTP
- C.
POP3
- D.
SNMP
Correct Answer
B. SMTP -
- 15.
Examine the exhibit above. “Device A” is an 8-port layer 2 managed switch and “Device C” is a 4-port hub. Which of the following describes “Device B,” assuming all workstations can communicate with each under normal circumstances?
- A.
Layer 2 switch
- B.
Router
- C.
Bridge
- D.
Repeater
Correct Answer
B. Router -
- 16.
A server or service is responsible for sending the contents of cengage.com to your browser when you type cengage.com into the location bar. If this service is malfunctioning, your browser will display a page not found error. What server provides this service?
- A.
Print server
- B.
File server
- C.
DNS server
- D.
Web server Web server
- E.
Authentication server
Correct Answer
D. Web server Web server -
- 17.
A server provides the necessary IP configuration to your network host so the host can communicate on the network. If this service malfunctions, your device will not be able to utilize the network. What server provides this service?
- A.
DHCP server
- B.
DNS server
- C.
Proxy server
- D.
Syslog server
Correct Answer
A. DHCP server -
- 18.
A technician is installing UTP cable and needs to terminate the connections on the patch panel shown in the following image. What tool should be used to terminate and complete this installation?
- A.
Crimper tool
- B.
Punchdown tool
- C.
Cable stripper
- D.
Network multimeter
Correct Answer
B. Punchdown tool -
- 19.
You received a call from a user who brought her own device to the office but cannot find or connect to the company WLAN. The laptop shows other available wireless networks in the building. This user and the other users in her department are connected to the company WLAN and can browse to multiple websites with no problems from their company-assigned laptops. Which of the following is the most likely reason the user cannot find the company WLAN from her own device?
- A.
The company WAP has its radio turned off
- B.
The company WAP is powered down or disconnected
- C.
The laptop’s wireless network is toggled to the off position
- D.
The company WAP has SSID broadcast disabled
- E.
The user’s laptop NIC has MAC address filtering enabled
Correct Answer
D. The company WAP has SSID broadcast disabled -
- 20.
In which of the following situations should you install an IPS instead of an IDS?
- A.
You want to improve access times to frequently accessed websites
- B.
You want to document any instance of malicious activity on your LAN
- C.
You want to block a single MAC address from accessing your LAN
- D.
You want to block unauthorized activity on your LAN from the Internet
Correct Answer
D. You want to block unauthorized activity on your LAN from the Internet -
- 21.
Which of the following describes an IPv6 link -local address assigned to a node on a network?
- A.
An address used to deliver messages to all participating nodes in a multicast group with prefixes that begin with FF00::/
- B.
A private unicast address assigned by a DHCPv6 server used to communicate with neighboring nodes across subnets
- C.
A global address that is routable on the public Internet and assigned by an Internet service provider
- D.
A private unicast address used for limited communication with neighboring nodes in the same link
Correct Answer
D. A private unicast address used for limited communication with neighboring nodes in the same link -
- 22.
A technician has verified that a bad Cat6 cable run in the wall is responsible for a workstation’s lack of communication on the network. Which of the following tools can be used to pinpoint the location of the cable inside the wall?
- A.
Wi-Fi analyzer
- B.
Network multimeter
- C.
Cable tester
- D.
Toner probe
Correct Answer
D. Toner probe -
- 23.
You are installing network cabling and require a cable solution that provides the best resistance to EMI. Which of the following will you choose for this installation?
- A.
UTP
- B.
STP
- C.
Plenum
- D.
PVC
Correct Answer
B. STP -
- 24.
A new Cat6 cable run and keystone jack were installed for a workstation that was moved from the sales department to the shipping department. Since the move, the user has been complaining of slow transfer speeds on both Internet and local network communications. The technician ran a test and is viewing the following output on the tester. Which of the following is the most likely reason for the sluggish network speeds?
- A.
The cable run exceeds the specifications for Ethernet over twisted pair
- B.
The NIC in the workstation is statically set to 10 Mbps/Half-duplex
- C.
The network switch port is statically set to 10 Mbps/Half-duplex
- D.
The ISP is experiencing issues with its service to this customer
Correct Answer
A. The cable run exceeds the specifications for Ethernet over twisted pair -
- 25.
You are troubleshooting a Windows workstation that is having problems communicating with the host at IP address 1.2.3.4. What utility will you use at the command line to determine where the communication is stopping?
- A.
Ipconfig /all
- B.
Ping 1.2.3.4
- C.
Tracert 1.2.3.4
- D.
Netstat
Correct Answer
C. Tracert 1.2.3.4 -
- 26.
A technician is working at a client’s office after hours and needs two cables to finish the work but does not have immediate access to prebuilt cables. One cable needed is for a dial-up connection from the dial-up modem to the existing analog POTS jack on the wall. The other cable is for an Ethernet connection from the computer to the existing keystone jack on the wall. The technician has the necessary wire and connectors to make the cables. Which of the following tools will the technician use to make the cables and then verify that they both work properly? (Select THREE.)
- A.
Crimper
- B.
Toner probe
- C.
Cable tester
- D.
Cable stripper
- E.
Punchdown tool
- F.
Loopback plug
Correct Answer(s)
A. Crimper
C. Cable tester
D. Cable stripper -
- 27.
What methods are used to assign TCP/IP parameters to network hosts? (Select TWO.)
- A.
DNS
- B.
Dynamic
- C.
Static
- D.
Default gateway
- E.
Subnet mask
Correct Answer(s)
B. Dynamic
C. Static -
- 28.
What smartphone feature allows a user to turn her phone to change from portrait view to landscape view when she is watching a video?
- A.
Accelerometer
- B.
Wi-Fi connection
- C.
Internet browser
- D.
GPS
Correct Answer
A. Accelerometer -
- 29.
Derek is planning a camping trip and wants to be able to listen to music at the campsite. Derek currently has a smartphone but does not like the sound coming from the speakers. What will help Derek improve the sound coming from his smartphone’s speakers while he is at the campsite?
- A.
Connect to a Bluetooth speaker
- B.
Tether to his laptop
- C.
Create a hot spot
- D.
Use his smartphone speakers; this is the only way Derek can listen to music on his smartphone
Correct Answer
A. Connect to a Bluetooth speaker -
- 30.
Tracy is in a meeting with an important client and wants to know how she can keep her smartphone from interrupting the meeting. She does not want to receive notifications, emails, text messages, or phone calls, but would like to leave her phone on so that she can take notes on the phone. What setting can Tracy use on her phone to make sure she is not interrupted during the meeting?
- A.
Silent mode
- B.
Vibrate mode
- C.
Airplane mode
- D.
No setting will prevent interruptions while Tracy is in the meeting
Correct Answer
C. Airplane mode -
- 31.
A manager in your company wants to standardize all mobile device applications across different operating systems. Some users have Android mobile devices, some users have iOS devices, and some users have Windows Mobile devices. How can you best answer the manager in regard to his request?
- A.
No apps will run on all operating systems
- B.
All mobile apps will run on all mobile operating systems
- C.
Some apps will work on different OS platforms, but many will not
- D.
The manager must settle on using a single mobile operating system
Correct Answer
C. Some apps will work on different OS platforms, but many will not -
- 32.
A smartphone user entered an incorrect passcode on his phone several times in a row, which locked the device. Which of the following steps should the user take first?
- A.
Turn off multifactor authentication
- B.
Perform a reset on the device
- C.
Disable full device encryption
- D.
Wait a few minutes for the phone to automatically unlock
Correct Answer
D. Wait a few minutes for the phone to automatically unlock -
- 33.
A mobile device you are troubleshooting is experiencing a sharp decrease in performance after an hour of operation. The user powers the device off each evening, and when it is powered on, performance returns to normal. After an hour of operation, performance degrades. Which of the following is the best action to take to resolve this issue?
- A.
Reset the device to factory defaults
- B.
Update the mobile device firmware
- C.
Close or disable all unused running apps
- D.
Adjust the brightness control
Correct Answer
C. Close or disable all unused running apps -
- 34.
A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks. Which of the following steps should the user take next to resolve this issue?
- A.
Check for OS updates
- B.
Factory reset the device
- C.
Delete all user data
- D.
Return the device to the manufacturer
Correct Answer
A. Check for OS updates -
- 35.
A mobile phone user in your company is experiencing dropped phone calls. While interviewing the user, you determine the problem started after she checked her email this morning. No other mobile devices in the organization are dropping calls. Which of the following is the most likely reason for the dropped calls?
- A.
Cellular service is weak in the office building
- B.
Malware is interfering with the calls
- C.
The user is connected to an unauthorized Wi-Fi network
- D.
The user has exceeded the limit on her data plan
Correct Answer
B. Malware is interfering with the calls -
- 36.
Which of the following is best practice to minimize the chance of infecting your mobile device with malware?
- A.
Install apps only from untrusted sources
- B.
Install apps only from trusted sources
- C.
Keep the device fully charged
- D.
Perform regular backups
Correct Answer
B. Install apps only from trusted sources -
- 37.
Your company wants to purchase a device that will allow it to give customers a 3D tour of its facility. What kind of device would you recommend for this type of 3D tour?
- A.
Mobile VR headset
- B.
AR headset
- C.
Tethered VR headset
- D.
No current technology will allow a 3D tour
Correct Answer
C. Tethered VR headset -
- 38.
A customer has several mobile device users who have a habit of misplacing their devices during the workday. Which of the following security methods will most benefit these users?
- A.
OS updates
- B.
Firewalls
- C.
Trusted sources
- D.
Locator applications
Correct Answer
D. Locator applications -
- 39.
The touch screen on a mobile device is not responding to input. Which of the following is the best step to take to resolve this issue?
- A.
Remove and replace the screen
- B.
Use the Settings app to recalibrate the touch screen
- C.
Perform a factory reset on the device
- D.
Close all unresponsive apps
Correct Answer
C. Perform a factory reset on the device -
- 40.
What type of computer is recommended when you want to allow the server to do most of the computing but would like to connect to the server via a browser?
- A.
Thick client
- B.
Thin client
- C.
Virtual client
- D.
Zero client
Correct Answer
B. Thin client -
- 41.
A company needs a way to convert 10 years of shipping records currently on paper into files that can be saved to its private cloud storage. Which of the following will be the best choice to accomplish this goal with the least amount of employee effort?
- A.
Use the flatbed scanner on a multifunction device connected to a workstation’s USB port
- B.
Use a dedicated flatbed scanner that is connected to a workstation via USB 3.0
- C.
Use a dedicated ADF scanner connected to either a workstation or the LAN
- D.
Use a dedicated, network-attached laser printer with a Gigabit Ethernet connection
Correct Answer
C. Use a dedicated ADF scanner connected to either a workstation or the LAN -
- 42.
Kendra, a user, would like to share her serial printer that has no networking connectivity with the other users in her small office. Which of the following would be the best choice for providing this functionality with the least effort and cost to the user?
- A.
Install an integrated print server
- B.
Enable print sharing on the computer
- C.
Update the current print drivers
- D.
Enable print sharing on the printer
Correct Answer
B. Enable print sharing on the computer -
- 43.
A client is asking for a printing solution that will print three sheets of paper with identical information on each page with a single pass of the printer. Furthermore, the client requests that the solution take the least amount of time and effort to maintain. Which of the following printer types should be recommended?
- A.
Impact
- B.
Laser
- C.
Thermal transfer
- D.
Inkjet
Correct Answer
A. Impact -
- 44.
One of the users in your company is asking if he can install an app on his company-provided mobile device. The installation of apps by users is blocked on the company’s mobile devices, but you have tested and confirmed this app would be useful for everyone. Which of the following will allow users to request a minimal version of the app that downloads only what is required to run?
- A.
Application streaming
- B.
Off-site email application
- C.
Resource pooling
- D.
Rapid elasticity
Correct Answer
A. Application streaming -
- 45.
A small company has hired you to take over its IT needs. The company currently has seven on-site employees and 12 remote employees working from their homes and is looking to hire an additional 20 employees in the next six to eight months. The owners of the company are asking you to obtain a business service that will meet the needs of the current staff as well as scale up when the company grows. The service must provide adequate and scalable computing power and storage. Which cloud service model should you implement?
- A.
SaaS
- B.
IaaS
- C.
PaaS
- D.
XaaS
Correct Answer
B. IaaS -
- 46.
Which of the following terms describes the software layer that is responsible for creating and running a VM on a host?
- A.
Intel VT
- B.
Virtual machine
- C.
Virtual hard disks
- D.
Physical machine
- E.
Hypervisor
Correct Answer
E. Hypervisor -
- 47.
A company is in the middle of an operating system update to Windows 10 from Windows XP, Windows 7, and Windows 8.x. The diverse nature of the update has made it imperative that the help desk techs have the ability to run several concurrent VMs. A few of the techs are experiencing frequent and extended periods of 100% CPU usage on their computers, and these spikes are limiting their ability to assist users in a timely manner. Which of the following is most likely causing this behavior?
- A.
Insufficient number of physical processor cores
- B.
Disabled hardware-assisted virtualization
- C.
Disabled hardware-assisted virtualization
- D.
One or more VHDs are running out of free disk space
Correct Answer
A. Insufficient number of physical processor cores -
- 48.
A customer is looking to replace three aging network servers that are not able to keep up with the growing demand of the company’s users. The customer would also like to add three additional servers to provide on-site DNS, intranet, and file services. A technician is recommending a bare metal hypervisor as the best solution for this customer. Which of the following describes the recommended solution?
- A.
Type 2 hypervisor installed on a Windows or Linux host OS
- B.
Type 2 hypervisor installed directly on server hardware
- C.
Type 1 hypervisor installed directly on server hardware
- D.
Hosted hypervisor installed as an application
Correct Answer
C. Type 1 hypervisor installed directly on server hardware -
- 49.
A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers. Which of the following is the most likely problem?
- A.
Inked ribbon
- B.
Fuser unit
- C.
Primary corona
- D.
Cleaning blade
- E.
Erasure lamps
Correct Answer
B. Fuser unit -
- 50.
One of your sales employees is taking a trip to several conventions over the next several weeks and will need to have access to a printer at each of the locations. Each of the convention centers will be providing hassle-free printing for all Apple computer and iOS mobile device users. Which of the following technologies will most likely be used to provide print services?
- A.
Hybrid cloud
- B.
SaaS
- C.
AirPrint
- D.
Printui
Correct Answer
C. AirPrint -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Dec 09, 2019Quiz Edited by
ProProfs Editorial Team -
Dec 04, 2019Quiz Created by
Kamie
Back to top