Final Business Communicatoin Quiz
Now that you've went through our presntation of effective business communication, it's time to test yourself and see how much you remember. Go through the test and see how you do!
- 1.What are some constructive ways to give positive feedback?
- A.
Blame them for the negative result and punish accordingly.
- B.
Yell at them and tell them how they should have done it.
- C.
Ell at them and tell them how they should have done it.
- D.
D. Single them out in front of other employees
- 2.What is the most effective way to manage employees?
- A.
Be Aggressive
- B.
Be Assertive
- C.
Be Passive
- D.
Have no involvement what so ever.
- 3.How can you be a successful Leader?
- A.
Be knowledgeable, listen, never lie, bond emotionally, be strong
- B.
Influence them to do what you want, lie if it helps obtain the goal
- C.
Be knowledgeable, keep emotions separate, Listen
- D.
Be strong, be knowledgeable, do what you want and not the group
- 4.If a person is lying they will...
- A.
Squirm and look off
- B.
Stumble over their words and some parts of the story wont make sense
- C.
Wont be able to look at your face at all
- D.
Panic and go red
- 5.Examples of positive body language include..
- A.
Hands behind your back or arms crossed
- B.
Intense eye contact and in the other persons personal space
- C.
Neutral amount of eye contact while smiling and standing straight
- D.
Wide eyes, slouched posture and nodding in encouragement
- 6.To follow up is the most important thing you can do after a situation has been resolved?
- A.
True
- B.
False
- 7.It is ok to show a lot of emotion at work, especially if you are angry or upset
- A.
True
- B.
Flase
- 8.It is ok to show a lot of emotion at work, especially if you are angry or upset
- A.
True
- B.
False
- 9.In order to be persuasive, it only has to happen once because that influence will have a last effect
- A.
True
- B.
False
- 10.In a difficult situation try to focus on the strengths and positives that could be the result
- A.
True
- B.
False
- 11.What type of question is best for creative problem solving?
- A.
Open
- B.
Closed
- C.
Feedback
- D.
Fact Finding
- 12.For multicultural workplaces it's important to...
- A.
Explain regulations
- B.
Explain work structures
- C.
Explain technology
- D.
All of the above
- 13.Generatin X'ers
- A.
Like structure
- B.
Like to be in charge
- C.
Like extra overtime for extra money
- D.
All of the above
- 14.For language barriers in a workplace it's most important ..
- A.
Explain multiple times
- B.
Learn their language
- C.
Have vsual messages
- D.
Nothing, they'll self teach themselves
- 15.What is the benefit of gaining creditability?
- A.
Getting a raise
- B.
Having more friends
- C.
Gaining trust and a good reputation
- D.
Nothing, it's not important in a workplace
- 16.When trying to gain creditability, it's imporant to hide bad news so employees are always happy.
- A.
True
- B.
False
- 17.Feedback is important because it helps us understand what we can improve upon in the future.
- A.
True
- B.
False
- 18.The most important thing is to understand your audience before you ask questions
- A.
True
- B.
False
- 19.If you have disagreement in a conversation, stand up for what's right and don't even bother listening to the other person.
- A.
True
- B.
False
- 20.If you are on strict time line and someone keeps talking and leading away from the subject, let them continue because it's rude to cut someone off.
- A.
True
- B.
False
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