Final Assessment - Austin Ob New Hire 3/23

20 Questions

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Austin Quizzes & Trivia

Questions and Answers
  • 1. 
    Yodle was founded in ____.
    • A. 

      2004

    • B. 

      2005

    • C. 

      2006

    • D. 

      2007

  • 2. 
    Which acronym is used to remember the Marketing Essentials features?
    • A. 

      PROGRESS

    • B. 

      PROCESS

    • C. 

      ROPES

    • D. 

      SCOPE

  • 3. 
    Which of the following is NOT a Yodle Core Value?
    • A. 

      Keep Your Word

    • B. 

      Commit Yourself To Greatness

    • C. 

      Treat Others With Respect

    • D. 

      Be Kind To Your Peers

  • 4. 
    A 5 star review received through the Reviews feature will push to which locations? (Check all that apply)
    • A. 

      RateABiz.com

    • B. 

      Client's adversite

    • C. 

      Sent by email to all contacts

    • D. 

      Client's linked business facebook account

  • 5. 
    True or False: Photos a client uploads through their dashboard will automatically update the banner image on the home page of the adversite.
    • A. 

      True

    • B. 

      False

  • 6. 
    True or False:  Confluence should be used to access the most up-to-date scripting for all calls.
    • A. 

      True

    • B. 

      False

  • 7. 
    A client would like you to update the banner image on their Adversite.  What should you do?
    • A. 

      Update the image for the client using the CMS 3.0 tab

    • B. 

      Send an Account Update case to have our Web Dev team complete

    • C. 

      We cannot complete this request for the client

    • D. 

      Tell the client they can change it themself

  • 8. 
    When preparing to get on a CSC, what screens should you have open?
    • A. 

      Client Dashboard

    • B. 

      Issue Tracker - Client Summary Page

    • C. 

      Yodle Live - ASW

    • D. 

      CSC Script

    • E. 

      All of the above

  • 9. 
    A client would like to add a custom field in the contact form. Is this something we are able to do in CMS 3.0?
    • A. 

      No

    • B. 

      Yes

  • 10. 
    When reviewing services offered in the ASW, how can you tell if a service is a PSG?
    • A. 

      It will be circled

    • B. 

      It will have a green background

    • C. 

      It will be in all capital letters

    • D. 

      It will be underlined

  • 11. 
    What is typically discussed on the SCC?
    • A. 

      Optimization recommendations (if completed)

    • B. 

      Bing Pin

    • C. 

      Offers

    • D. 

      Email Marketing

  • 12. 
    True or False: It is suggested that Salesforce notes are clear, easy to understand, and include your name and extension in case any questions arise.
    • A. 

      True

    • B. 

      False

  • 13. 
    When you have successfully finished a CSC you should change the CSC Issue Next Steps to _____.
    • A. 

      None - Issue resolved

    • B. 

      Complete

    • C. 

      Unscheduled Re-attempt

    • D. 

      MA complete

  • 14. 
    True or False: Clients can expect to receive a postcard from Google.
    • A. 

      True

    • B. 

      False

  • 15. 
    Which of the following is NOT a main goal of the CSC?
    • A. 

      Confirm basic business information

    • B. 

      Review Essentials features

    • C. 

      Provide client with suggestions on how to run their business

    • D. 

      Customize and review adversite

  • 16. 
    Through which application do you submit an Account Update case?
    • A. 

      Issue Tracker

    • B. 

      Salesforce

    • C. 

      Yodle Live

    • D. 

      Confluence

  • 17. 
    True or False: Clients should report ALL negative reviews to have them removed from Rate-A-Biz as quickly as possible
    • A. 

      True

    • B. 

      False

  • 18. 
    Austin is responsible for accounts $700 or higher monthly spend.
    • A. 

      True

    • B. 

      False

  • 19. 
    Which the following are displayed within the home screen of the Client Dashboard? (Check all that apply)
    • A. 

      Take Action

    • B. 

      Reviews Goal

    • C. 

      Recent Activity

    • D. 

      Active Paid Ad Campaigns

  • 20. 
    The dedicated Pod takes accounts that are $1750 and up.
    • A. 

      True

    • B. 

      False