Fiber Speed Upgrade

7 Questions | Total Attempts: 42

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Fiber Speed Upgrade

On June 30, all fiber-to-the-home customers in our Sacramento market with 3, 10 and 20 Mbps Internet will receive a FREE upgrade to 3/3; 15/15 and 25/25. The goals of this campaign are to increase customer loyalty and retention and remain competitive in the marketplace. This upgrade will happen automatically with no action or obligation required of the customer.


Questions and Answers
  • 1. 
    How are customer's being notified of the new speed upgrades?
    • A. 

      Email

    • B. 

      U.S. Postal Service Mail

    • C. 

      Ring Clear Voice Mail

  • 2. 
    Customer's must sign a new one year contract in order to upgrade from 10Mb to 15Mb or 20Mb to 25Mb
    • A. 

      TRUE

    • B. 

      FALSE

  • 3. 
    What day will 3Mb/1Mb customers begin receiving 3Mb/3Mb service?
    • A. 

      June 29th

    • B. 

      June 30th

    • C. 

      July 1st

  • 4. 
    10Mb and 20Mb packages will still be available for new customers.
    • A. 

      TRUE

    • B. 

      FALSE

  • 5. 
    Genesys Order Entry is being updated to include the new speed offerings on:
    • A. 

      Internet Promotions Drop Down

    • B. 

      Transport Details

    • C. 

      SureWest Internet Details

    • D. 

      All Of The Above

  • 6. 
    Will Copper customer's have the same opportunity?
    • A. 

      Yes;In the future, but will be based on their location from our Central Office

    • B. 

      No; Only customers on symmetrical speeds qualify for speed increases

  • 7. 
    Where is the new Bandwidth Calculator located in KMS
    • A. 

      Doc ID 40927

    • B. 

      Doc ID 61557

    • C. 

      Doc ID 67959