Exp MNL Day 1-2013

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| By CSReadiness

CSReadiness

Community Contributor

Quizzes Created: 98 | Total Attempts: 15,205

Questions: 15 | Attempts: 54 | Updated: May 22, 2023

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Questions and Answers

1.

The system Concur uses to log and track customer cases is called ____________.

Explanation
The system Concur uses to log and track customer cases is called RightNow, which is also referred to as RN or Right Now.

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4
2.

In order to ensure you are using the correct interface when creating customer cases, you need to change the background of USD interface to which color?
- A.
  
  Green
- B.
  
  Blue
- C.
  
  Yellow
- D.
  
  Red
Correct Answer
A. Green

Explanation
To ensure that you are using the correct interface when creating customer cases, you need to change the background of the USD interface to the color green. This color indicates that you are in the correct interface and helps to prevent any confusion or mistakes when working with customer cases.

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3.

USD uses a separate interface to track customer cases.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
USD (Unified Service Desk) is a customer service application developed by Microsoft. It is designed to provide a unified interface to track and manage customer cases. By using a separate interface, USD ensures that customer cases are efficiently handled and tracked, allowing agents to have a comprehensive view of customer interactions and resolve issues effectively. Therefore, the statement that USD uses a separate interface to track customer cases is true.

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4.

The rules surrounding the creation of an expense are controlled by
- A.
  
  Workflow
- B.
  
  Policy
- C.
  
  Groups
- D.
  
  Employee ID
Correct Answer
B. Policy

Explanation
The correct answer is "Policy" because policies dictate the guidelines and procedures for creating expenses. They outline the rules and regulations that employees must follow when submitting expenses, such as the types of expenses that are eligible for reimbursement and the maximum amount allowed for each expense category. Policies ensure consistency and compliance within an organization's expense management process.

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5.

An end user can update the payment type on a corporate card transaction in their expense report.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because an end user cannot update the payment type on a corporate card transaction in their expense report. The payment type for a corporate card transaction is typically determined by the company or organization issuing the card, and the end user does not have the authority to change it.

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6.

Once a report has been submitted it is sent for approval. What is the name of the approval process?
- A.
  
  Forms
- B.
  
  Policy
- C.
  
  Workflow
- D.
  
  Allocations
Correct Answer
C. Workflow

Explanation
The approval process for a submitted report is called a "workflow." This term refers to a series of tasks or steps that are followed to complete a specific process or project. In this case, the workflow is the sequence of actions that the report goes through in order to be approved. It involves routing the report to the appropriate individuals or departments for review and decision-making.

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7.

When a user clicks on 'New Expense Report' what form is used to begin the expense report?
- A.
  
  Expense
- B.
  
  Itemization
- C.
  
  Header
- D.
  
  Allocation
Correct Answer
C. Header

Explanation
When a user clicks on 'New Expense Report', the form that is used to begin the expense report is the Header form. The Header form typically contains fields for entering general information about the expense report, such as the purpose, date, and employee details. This form serves as the starting point for creating the expense report and provides a way to organize and categorize the expenses that will be included in the report.

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8.

An end user can identify a required field by __________.

Correct Answer
Red Bar

Explanation
An end user can identify a required field by the presence of a red bar.

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4
9.

A user calls and says they have a corporate card charge appearing in Expense that is not an alllowable expense per the company policy. The company will not pay for it. How should the employee account for this expense?
- A.
  
  Delete the charge
- B.
  
  Ignore the expense
- C.
  
  Use the Personal Expense Checkbox
Correct Answer
C. Use the Personal Expense Checkbox

Explanation
If an employee has a corporate card charge appearing in Expense that is not an allowable expense per the company policy, they should use the Personal Expense Checkbox to account for this expense. This checkbox allows the employee to indicate that the expense is a personal expense and should not be reimbursed by the company. By selecting this option, the employee acknowledges that they are responsible for paying for the expense out of their own pocket.

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10.

What permission allows a user to use the expense system?
- A.
  
  Expense Processor
- B.
  
  Expense Approver
- C.
  
  Expense User
Correct Answer
C. Expense User

Explanation
The permission that allows a user to use the expense system is "Expense User". This permission grants the user access to the expense system, allowing them to submit, view, and manage their expenses. They can enter their expenses, track their reimbursement status, and perform other actions related to the expense system.

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11.

In order to view a user’s profile, you would go to Administration > Company Admin > ________.

Correct Answer
User Administrator
User Admin

Explanation
To view a user's profile, you would go to Administration > Company Admin > User Administrator or User Admin. These options are likely found within the administrative settings of a company's system or platform. By navigating to either of these sections, an administrator can access and manage user profiles, including viewing their information, making changes, or performing other administrative tasks related to user accounts.

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4
12.

Workflows are associated to a report by the ______ selected in the report Header

Correct Answer
Policy

Explanation
Workflows are associated with a report based on the policy selected in the report header. This means that the specific workflow actions and processes that will be applied to the report are determined by the policy chosen. The policy may dictate the approval process, routing, or any other relevant actions that need to be taken for the report. By selecting a particular policy in the report header, the associated workflows are triggered and executed accordingly.

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13.

An end user calls in and says they selected the wrong policy when creating their expense report. Can they go back in and change the policy on that report?
- A.
  
  Yes
- B.
  
  No
Correct Answer
B. No

Explanation
The answer is "No" because once an expense report is created with a specific policy selected, it cannot be changed by the end user. The policy selection is a crucial step in the expense report creation process, and once it is finalized, it cannot be modified. Therefore, the end user cannot go back and change the policy on that report.

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14.

Can a report be returned to an end user once it has been exported in the SAE extract for payment?
- A.
  
  Yes
- B.
  
  No
Correct Answer
B. No

Explanation
Once a report has been exported in the SAE extract for payment, it cannot be returned to an end user. Exporting a report in the SAE extract for payment means that the report has been processed and converted into a format suitable for payment. Once this process is completed, the report cannot be reversed or undone. Therefore, the answer is no, a report cannot be returned to an end user once it has been exported in the SAE extract for payment.

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15.

How does employee data get auto-populated to fields in the report header?

Correct Answer
Copy Down

Explanation
The employee data is automatically populated to fields in the report header using the "Copy Down" function. This function allows the data to be copied from one cell to another in a column or row, ensuring that the employee data is consistently displayed in the report header.

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4

Exp Mnl Day 1-2013

The system Concur uses to log and track customer cases is called ____________.

In order to ensure you are using the correct interface when creating customer cases, you need to change the background of USD interface to which color?

USD uses a separate interface to track customer cases.

The rules surrounding the creation of an expense are controlled by

An end user can update the payment type on a corporate card transaction in their expense report.

Once a report has been submitted it is sent for approval. What is the name of the approval process?

When a user clicks on 'New Expense Report' what form is used to begin the expense report?

An end user can identify a required field by __________.

A user calls and says they have a corporate card charge appearing in Expense that is not an alllowable expense per the company policy. The company will not pay for it. How should the employee account for this expense?

What permission allows a user to use the expense system?

In order to view a user’s profile, you would go to Administration > Company Admin > ________.

Workflows are associated to a report by the ______ selected in the report Header

An end user calls in and says they selected the wrong policy when creating their expense report. Can they go back in and change the policy on that report?

Can a report be returned to an end user once it has been exported in the SAE extract for payment?

How does employee data get auto-populated to fields in the report header?