Exp- Manila May - Final

67 Questions

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Manila Quizzes & Trivia

Questions and Answers
  • 1. 
    The system Concur uses to log and track customer cases is called ____________.
  • 2. 
    In order to ensure you are using the correct interface when creating customer cases, you need to change the background of USD interface to which color?
    • A. 

      Green

    • B. 

      Blue

    • C. 

      Yellow

    • D. 

      Red

  • 3. 
    USD uses a separate interface to track customer cases. 
    • A. 

      True

    • B. 

      False

  • 4. 
    The rules surrounding the creation of an expense are controlled by
    • A. 

      Workflow

    • B. 

      Policy

    • C. 

      Groups

    • D. 

      Employee ID

  • 5. 
    An end user can update the payment type on a corporate card transaction in their expense report.
    • A. 

      True

    • B. 

      False

  • 6. 
    Once a report has been submitted it is sent for approval. What is the name of the approval process?
    • A. 

      Forms

    • B. 

      Policy

    • C. 

      Workflow

    • D. 

      Allocations

  • 7. 
    When a user clicks on 'New Expense Report' what form is used to begin the expense report?
    • A. 

      Expense

    • B. 

      Itemization

    • C. 

      Header

    • D. 

      Allocation

  • 8. 
    An end user can identify a required field by __________.
  • 9. 
    A user calls and says they have a corporate card charge appearing in Expense that is not an alllowable expense per the company policy. The company will not pay for it.  How should the employee account for this expense?
    • A. 

      Delete the charge

    • B. 

      Ignore the expense

    • C. 

      Use the Personal Expense Checkbox

  • 10. 
    What permission allows a user to use the expense system?
    • A. 

      Expense Processor

    • B. 

      Expense Approver

    • C. 

      Expense User

  • 11. 
    In order to view a user’s profile, you would go to Administration > Company Admin > ________.
  • 12. 
    Identify one of the configuration components that is associated to Policy.
  • 13. 
    An end user calls in and says they selected the wrong policy when creating their expense report.  Can they go back in and change the policy on that report?
    • A. 

      Yes

    • B. 

      No

  • 14. 
    Can a report be returned to an end user once it has been exported in the SAE extract for payment? 
    • A. 

      Yes

    • B. 

      No

  • 15. 
    When creating a report, basic information may be pre-populated. Where does this data in the report header originate from within the system?
  • 16. 
    Expense types may be shared between policies.
    • A. 

      True

    • B. 

      False

  • 17. 
    Company Structure or hierarchy is generally associated with the ________ Fields
    • A. 

      Custom

    • B. 

      Org Unit

    • C. 

      Ledger

    • D. 

      Amount

  • 18. 
    What are the two different types of list we can have in Expense?
  • 19. 
    If an end user contacts the User Support Desk and wants something added to a list, what should the representative do?
    • A. 

      Add it yourself

    • B. 

      Tell the end user to add the list themselves

    • C. 

      Advise them the lists can't be updated

    • D. 

      Advise them to talk to their internal Program Administrator to add it

  • 20. 
    Identify the incorrect field data type.
    • A. 

      Text

    • B. 

      List

    • C. 

      Alphabet

    • D. 

      Boolean

  • 21. 
    If a manager wants to add all their employees as attendees in one click, where would they go to do this in a report?
  • 22. 
    If a line item has allocations and itemizations which action would take place first?
    • A. 

      Itemization

    • B. 

      Allocation

    • C. 

      It doesn't matter

  • 23. 
    What expense type typically forces itemization?
    • A. 

      Cell phone

    • B. 

      Airfare

    • C. 

      Rental Car

    • D. 

      Hotel

  • 24. 
    What are HCP Attendees and why would a client use them?
  • 25. 
    Match the Payment types.
    • A. IBCP
    • A.
    • B. IBIP
    • B.
    • C. CBCP
    • C.
    • D. Cash
    • D.
  • 26. 
    Policies control the report settings, and Groups control the Employee settings.
    • A. 

      True

    • B. 

      False

  • 27. 
    A delegate approver can approve a report that they created for someone else.
    • A. 

      True

    • B. 

      False

  • 28. 
    If an end user calls and needs a new expense type added, the User Support Desk can do this for them.
    • A. 

      True

    • B. 

      False

  • 29. 
    Where does an end user add a Delegate? Profile > Expense settings > _________  
  • 30. 
    An end user gets an audit rule error; I (the USD agent) am allowed to turn the rule off to get the report to submit
    • A. 

      True

    • B. 

      False

  • 31. 
    Can audit rules limit the vendors to company preferred vendors?
    • A. 

      Yes

    • B. 

      No

  • 32. 
    Alll active employees in a client site have the ability to change the error message of an audit rule.
    • A. 

      True

    • B. 

      False

  • 33. 
    What event would be recommended to trigger an exception when an end user has exceeded the airfare limit?
    • A. 

      Entry Save

    • B. 

      Report Save

    • C. 

      Report Submit

    • D. 

      Allocation Save

  • 34. 
    A warning exception in a report is indicated by what color icon?
    • A. 

      Blue

    • B. 

      Green

    • C. 

      Red

    • D. 

      Yellow

  • 35. 
    What is the path to verify the end user's confirmed banking account?    Admin > Expense Tools > Payment Manager > Monitor Payees > __________                      
  • 36. 
    What causes the system to do a confirmation (penny test)?
    • A. 

      Calling the bank

    • B. 

      Report payment

    • C. 

      User enters their banking for the first time.

  • 37. 
    What type of form would contain a custom field called Airfare Class of Service?
    • A. 

      Expense Entry Form

    • B. 

      Attendee Form

    • C. 

      Report Header Form

    • D. 

      Employee Form

  • 38. 
    All expense types must use the same Expense form.
    • A. 

      True

    • B. 

      False

  • 39. 
    What is the definition of a FIXED Travel Allowance?
  • 40. 
    What is the order Travel Allowance uses when making a correct location rate match? 
  • 41. 
    What does VAT stand for?
  • 42. 
    Name two of the seven fields required to calculate VAT reclaim.
  • 43. 
    Why are locations so important in the system? (Select all that apply)
    • A. 

      It determines who approves your report.

    • B. 

      VAT rates are calculated based on location.

    • C. 

      Delegate selection is based on location.

    • D. 

      Travel Allowance rates are based on the destination city.

  • 44. 
    Does Concur receive E-receipts from all vendors?
    • A. 

      Yes

    • B. 

      No

  • 45. 
    How long after a trip has been completed should an end user see an E-receipt?
    • A. 

      15 minutes

    • B. 

      48 Hours

    • C. 

      2 weeks

    • D. 

      72 hours

  • 46. 
    If the end user does not get an E-receipt what is the alternative method to get the report submitted?
  • 47. 
    How long should an end user typically wait for a domestic credit card transaction to be imported into Concur from the credit card vendor?
    • A. 

      2 weeks

    • B. 

      2 days

    • C. 

      5-7 days

    • D. 

      Instantly

  • 48. 
    Does Concur have access to see or modify the end users full credit card account number?
    • A. 

      Yes

    • B. 

      No

  • 49. 
    Where would you look in the system to research if a user's transaction was hidden? Administration > Expense Tools > Company Card > ________________
  • 50. 
    Can the end user opt in or out of system/status emails such as notification of an available credit card transaction?
    • A. 

      Yes

    • B. 

      No

  • 51. 
    Does the mobile application offer the same functionality as Concur’s full featured, web-based services? 
    • A. 

      Yes

    • B. 

      No

  • 52. 
    Name the three basic types of workflows
  • 53. 
    If Concur Mobile is available on a client sit, and a traveler has registered for it, can that user's acces to Concur Mobile be deactivated? 
    • A. 

      Yes

    • B. 

      No

  • 54. 
    A user calls in and states that his report did not go to his manager's approver as it normally does, assuming the workflow has not been changed, what process would generate this behavior?
    • A. 

      Processing Payment

    • B. 

      Send back employee

    • C. 

      Skip Step

    • D. 

      Add Exception

  • 55. 
    Name the supported devices for Concur Mobile.
  • 56. 
    What mapping tool do we use for mileage in Expense?
    • A. 

      Yahoo Maps

    • B. 

      Google Maps

    • C. 

      Bing Maps

    • D. 

      Tom Tom GPS

  • 57. 
    What are the two different types of mileage reimbursement rates you can set up in Car Configuration?
    • A. 

      One Rate

    • B. 

      International Rate

    • C. 

      Variable Rate

    • D. 

      Flexible Rate

  • 58. 
    What are the two different types of Cognos reporting offered to our clients?
  • 59. 
    What determines the routing of an expense report?
  • 60. 
    Name 2 segments that an user can add to a Request.
  • 61. 
    Where would a client’s employee go to register their automobile? Profile > Expense Settings > ____
  • 62. 
    A Request can be closed by the system or by the traveler.  
    • A. 

      True

    • B. 

      False

  • 63. 
    Can a Request be split between multiple expense reports?
    • A. 

      Yes

    • B. 

      No

  • 64. 
    When helping a Standard Edition Client, it is ok to make changes to the Setup.
    • A. 

      True

    • B. 

      False

  • 65. 
    In order to validate if an end user is receiving emails, you would go to HMC > Console Central > __________.
  • 66. 
    What is the path to listen to the bi-weekly on-going training call on Confluence? Client Support Training > Recorded Demos > ______________
  • 67. 
    It is my responsibility to add new knowledge to the Knowledge Base.
    • A. 

      True

    • B. 

      False