Executive Summary Discussion Points For Week Of 06/03/2018

10 Questions | Total Attempts: 2195

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Executive Summary Discussion Points For Week Of 06/03/2018

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Questions and Answers
  • 1. 
    TRUE OR FALSE : As of June 4th, all MetroPCS personnel should be exclusively logged into Edge. Do not use ASAP. Should anyone experience errors in Edge, instruct them to notify a supervisor and submit an ESP incident.
    • A. 

      True

    • B. 

      False

  • 2. 
    Where in Metrocare can we see the new Mpower II ?
    • A. 

      Resources

    • B. 

      Reports

    • C. 

      News

    • D. 

      Products

    • E. 

      Tools

  • 3. 
    TRUE OR FALSE: All call centers must direct their agents use it over the existing m∙power in tmus training.
    • A. 

      True

    • B. 

      False

  • 4. 
    When will our New Offers Begin ? (MM/DD/YYYY)
  • 5. 
    TRUE OR FALSE : We are decommissioning the old m∙power site this week.
    • A. 

      True

    • B. 

      False

  • 6. 
    In creating an ESP incident if errors experience in EDGE what should we include? Please select all that apply.
    • A. 

      A screenshot of the error,

    • B. 

      The steps the user took leading up to the error,

    • C. 

      Any relevant customer account information

    • D. 

      A screenshot error of Metrocare.

    • E. 

      Name of the supervisor that assist the agent.

  • 7. 
    TRUE OR FALSE : AutoPay Fixes - Beginning in mid-late June, the processing timeline for customers enrolled in AutoPay will be updated from 5 days to 2 days.
    • A. 

      True

    • B. 

      False

  • 8. 
    What Device will be moved back to late June?
    • A. 

      LG Stylo 4

    • B. 

      LG Stylo 3

    • C. 

      LG Stylo 2

    • D. 

      LG Stylo

  • 9. 
    TRUE OR FALSE : A color refresh for the LG Stylo 4 is coming soon
    • A. 

      True

    • B. 

      False