Executive Summary Discussion Points For Week Of 06/03/2018
10 Questions
| Attempts: 2232
.
Questions and Answers
- 1.TRUE OR FALSE : As of June 4th, all MetroPCS personnel should be exclusively logged into Edge. Do not use ASAP. Should anyone experience errors in Edge, instruct them to notify a supervisor and submit an ESP incident.
- A.
True
- B.
False
- 2.Where in Metrocare can we see the new Mpower II ?
- A.
Resources
- B.
Reports
- C.
News
- D.
Products
- E.
Tools
- 3.TRUE OR FALSE: All call centers must direct their agents use it over the existing m∙power in tmus training.
- A.
True
- B.
False
- 4.When will our New Offers Begin ? (MM/DD/YYYY)
- 5.TRUE OR FALSE : We are decommissioning the old m∙power site this week.
- A.
True
- B.
False
- 6.In creating an ESP incident if errors experience in EDGE what should we include? Please select all that apply.
- A.
A screenshot of the error,
- B.
The steps the user took leading up to the error,
- C.
Any relevant customer account information
- D.
A screenshot error of Metrocare.
- E.
Name of the supervisor that assist the agent.
- 7.TRUE OR FALSE : AutoPay Fixes - Beginning in mid-late June, the processing timeline for customers enrolled in AutoPay will be updated from 5 days to 2 days.
- A.
True
- B.
False
- 8.What Device will be moved back to late June?
- A.
LG Stylo 4
- B.
LG Stylo 3
- C.
LG Stylo 2
- D.
LG Stylo
- 9.TRUE OR FALSE : A color refresh for the LG Stylo 4 is coming soon
- A.
True
- B.
False
Related Topics
Recent Quizzes
Back to top