Quizz used for studies towards ITIL Certification.
1 only
2 only
Both of the above
Neither of the above
Both of the above
1 only
Neither of the above
2 only
The design of the Service Portfolio, including the Service Catalogue
The design of new or changed services
The design of Market Spaces
The design of the technology architecture and management systems
Ensuring the information in the Service Catalogue is accurate
Ensuring the information within the Service Pipeline is accurate
Ensuring that the information in the Service Catalogue is consistent with information in the Portfolio
Ensuring that all operational services are recorded in the Service Catalogue
The Configuration Management System (CMS) is part of Known Error Data Base
The Service Knowledge Management System (SKMS) is part of the CMS
The KEDB and the CMS form part of the larger SKMS
The CMS is part of the Configuration Management Data Base (CMDB)
1 only
2 only
3 only
All of the above
It is measurable
Deliver specific results
Responds to specific events
A method of structuring an organisation
A process may define policies, standards and guidelines?
The definition of Process Control is "The activity of planning and regulating a process objective of achieving Best Practice"
The objective of any IT process should be expressed in terms of business benefits and goals
The output from a process has to conform to operational norms derived from business objectives
Performance analysis
Recording Configuration Items
Monitoring services
Defining roles and responsibilities
CAB Emergency Committee (CAB/EC)
Emergency CAB (ECAB)
Urgent Change Board (UCB)
Urgent Change Authority (UCA)
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