Eureka Quiz Week 3

10 Questions | Total Attempts: 32

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Week Quizzes & Trivia

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Questions and Answers
  • 1. 
    For customers calling International or currently outside US, what number should they use for international collect calls to contact Expedia.com?
    • A. 

      1-800-397-3342

    • B. 

      1-702-939-2635

    • C. 

      1-800-397-1207

    • D. 

      1-800-0077-8670

  • 2. 
    For Medical Extenuating Circumstance, does US Airways offer refund or waiving of change fee, at least, for the traveler?
    • A. 

      US Airways does not refund for any medical reason.

    • B. 

      Customer has to call US Airways directly to inquire.

    • C. 

      Advise customer that it will depend on the discretion of US Airways and you'll be glad to call them for the customer.

  • 3. 
    Expedia is now allowing Refunds on Activities and Services. Insurance products such as the Expedia Package Protection Plan (EP3), Flight Protection Plan, and Vacation Waiver are totally non-refundable.   How about the Expedia Car Rental Insurance, is it refundable?
    • A. 

      Yes

    • B. 

      No

  • 4. 
    Disney World Theme Park Tickets   Mr. Cabanlit calls to cancel his hotel reseration for Disney's All-Star Sports Resort. It is for September 6-9 in a Standard View Room. He has 2 additional activities in Disney. 1-Walt Disney World® Magical Express Service - FREE! 2- Walt Disney World 3-Day Magic Your Way Park Hopper / worth $558.04   What shall Tier 1 do with the Walt Disney tickets?
    • A. 

      Customers can keep them for future use. They can pick them up in any Disney ticket counter when they have time to drop by.

    • B. 

      Cancel them as an attraction and service and refund the customer in full.

    • C. 

      Have the tickets delivered to the Disney hotel they will booked in a different travel agency,

  • 5. 
    When will the customer receive the $300 coupon upon being qualified for the promotion?
    • A. 

      Expedia will deposit the $300 coupon into customer's account once the reservation is qualified. Customers will be notified via email.

    • B. 

      They need to check on the link below the itin. Same function as the $50 Mastercard Debit Card promotion. Customers will be notified via email.

    • C. 

      During the week or after the week of Monday, July 27, 2009 Expedia will deposit the $300 in coupons into customers account. Customers will receive an email notifying when coupon has been deposited.

  • 6. 
    Miss Peñaflor booked a tour in Paris:Féerie at The Moulin Rouge for July 1 with her brother. She can't access the computer due to internet problems at home. She doesn't know anyone who has a fax machine or any public library that has one. The only way to get the vouchers before she flies to CDG is via mail.   What will you advise to Miss Peñaflor?    
    • A. 

      Since she needs the voucher outside of four business days, we can charge $19.99 to customer and the vouchers should arrive in 2 to 3 business days in her specified mailing address.

    • B. 

      Since she needs the vouchers outside of four business days, we can advise the customer to drive to a friend's house and use their computer & printer to get the vouchers.

    • C. 

      Advise customer we don't send vouchers via email at any cost. We only deliver paper-tickets but not itineraries or vouchers.

  • 7. 
    If a customer complains about the airline's checked baggages fees, can we offer a coupon?
    • A. 

      Yes

    • B. 

      No

  • 8. 
    Mr. Aray booked a ticket for his cousin Ms. Lynne Ang to travel from Miami, Florida to Lima, Peru to visit their grandma Helen Jones on June 10. The next day, he checked his credit card statement, there is no charge for the ticket yet. He went online and book another ticket for Ms. Ang.   By June 13, he checked his credit card statements, he has 2 charges for 2 tickets. When he called Expedia, Agent Ramona found out Ms. Ang has 2 exact itineraries with LAN airlines considered as a duplicate booking.   What shall Agent Ramona advise Mr. Aray for the issue?
    • A. 

      For duplicate tickets, there is an administrative fee of $100 for processing a refund of a duplicate non refundable ticket.

    • B. 

      Fees will not be waived under any circumstances.

    • C. 

      A debit memo will be issued to the agency if the refund is improperly processed.

  • 9. 
    If a Hotel Personnel or Airline Agent calls Expedia, Tier 1 agents advise the caller to contact their dedicated Vendor Issues department. What if it is the MEDIA calling for inquiries, what will the Tier 1 agent advise?Check all that applies.
    • A. 

      They are still considered customers. Tier 1 agents can let them call the same Vendor Issues department for more information to promote Expedia.

    • B. 

      They can be referred to the US Media Hotline 1-425-679-4317 or email to [email protected]

    • C. 

      They can be referred to the Canadian Media Hotline 1-416-979-1120 ext 352.

    • D. 

      They will go to About Expedia found at the bottom of every Expedia.com or Expedia.ca page.

  • 10. 
    Are we allowed to initiate a Three-Way Conference call to serve the customer?
    • A. 

      Yes, in order for us to serve the customer better with an internal Expedia Team or external partner

    • B. 

      No, we are not allowed to initiate a three-way call conference between yourself, the customer, and an internal Expedia team or external partner.

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