Esc-past Due Credit

11 Questions | Total Attempts: 91

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Credit Quizzes & Trivia

This quiz will test your knowledge on past due credit issues. Remember that you may use any resource available to you to complete the quiz. You can take it more than one time but in order to qualify for the drawing you need to get 100% the first time. Please enter your name and your supervisor's name before you take the quiz. Good Luck and happy quizzing!


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Questions and Answers
  • 1. 
    For a residential account that is 30 days past due, what amount, if any, needs to be collected to approve an emergency delivery?
    • A. 

      The amount past due.

    • B. 

      The amount past due + EDF/applicable taxes + cost of fuel to be delivered.

    • C. 

      EDF + applicable taxes.

    • D. 

      The amount past due + EDF + applicable taxes.

  • 2. 
    For a residential account that is 60 days past due, what amount, if any, needs to be collected to approve an emergency delivery?
    • A. 

      The total balance due.

    • B. 

      The total balance due + EDF/applicable taxes + cost of fuel to be delivered.

    • C. 

      EDF + applicable taxes.

    • D. 

      The total balance due + EDF/applicable taxes.

  • 3. 
    For a residential customer is there a policy difference between 60, 90, and 120 days past due?
    • A. 

      Yes

    • B. 

      No

  • 4. 
    How should a CSR1 handle a call from a residential customer who is past due and indicates that he/she needs a delivery and has to no way to pay?
    • A. 

      Transfer the call to anyone who you think can break the bad news to the caller better than you, that we can't deliver to them.

    • B. 

      Transfer the call to a CSR2.

    • C. 

      Transfer the call to a CSR3 who is trained in handling calls from customers who require assistance from social services.

    • D. 

      Transfer the call to a CSR2 and stay on the line to hopefully learn how it's done.

  • 5. 
    Explain how an account with a paid Gold Contract is handled when there is a past due balance and they are requesting service by the emergency service center.
    • A. 

      Collect the past due amount only and put in for emergency service.

    • B. 

      Collect the past due amount + EDF + parts, labor and applicable taxes.

    • C. 

      Advise the caller to contact the service department in the morning.

    • D. 

      Politely advise the caller of the past due amount, collect nothing and put in for emergency service.

  • 6. 
    You're reviewing a past due budget account and the caller wants to pay the account to current. What screen does this require you to be in to locate the amount due?
    • A. 

      Gen D

    • B. 

      Del D

    • C. 

      Billing Display

    • D. 

      Credit Display

  • 7. 
    If an automatic non-residential account in region 8 has the following information how much is due tonight for an emergency services delivery?Balance = $282.57Current = $ 79.66Over 30 = $91.08Over 60 = $101.19Over 90 = $ 10.64
    • A. 

      $282.57 pd tonight + EDF/taxes that can be billed to the account

    • B. 

      $282.57 + EDF + taxes pd before we will deliver

    • C. 

      The over 60+ over 90 amounts.

    • D. 

      Nothing

  • 8. 
    Personal checks are always accepted from automatic delivered customers.
    • A. 

      True

    • B. 

      False

  • 9. 
    The account you are looking at has a paid Gold Contract. Their account balance is past due 60 days for a previous delivery. Through the trouble shooting steps you find out that they are out of fuel. Must the amount requested for an emergency delivery include an emergency delivery fee?
    • A. 

      Yes

    • B. 

      No

  • 10. 
    If a non residential account in region 5 has the following information, how much is due tonight for an emergency delivery?Balance = $527.42Current  = $12.45Past Due 30 = $514.97
    • A. 

      $527.42 + EDF/Taxes

    • B. 

      $160.00 EDF/Taxes billable to the account

    • C. 

      $514.97

    • D. 

      Nothing

  • 11. 
    BONUS QUESTION:When was the very first super bowl played and who played in it? 
    • A. 

      1959 New York Giants vs Baltimore Colts

    • B. 

      1966 Green Bay Packers vs Dallas Cowboys

    • C. 

      1967 Green Bay Packers vs Kansas City Chiefs

    • D. 

      1969 New York Jets vs Baltimore Colts