A tool outlining a member's interaction history with their EITL/ESCL Service Delivery Team.
A collaboration tool for Leadership Partners and Leadership Client Managers to use in driving a Substantive Interaction (SI) with 90% of their clients each month.
A key component in the 2013 Service Strategy.
All of the above.
Only leverage the data at the end of the month as a review.
Embrace a mindset of not accepting less than 100% engagement.
90% is good enough.
It's not my responsibility, but that of my partner.
Send a reminder email the day before a scheduled call including the agenda for your meeting.
Assume the member is attending your scheduled call and take no action.
Review the member's gartner.com usage to identify potential follow up items or leverage the information in a proactive reach out.
Reach out to other members of the Account Team within Gartner such as sales, EXP or Consulting.
Review and discuss what members may be difficult to engage and create an action plan ahead of time.
Take action only when the report is sent to you.
Constant communication between the LP/LCM regarding member activities and initiatives.
Reviewing the SI in 30 report is a once per month action item.
Gartner at Work