Enterprise Leaders February Mindshare: SI In 30 Report

8 Questions | Total Attempts: 32

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Marketing Quizzes & Trivia

Questions and Answers
  • 1. 
    The SI in 30 report is: (choose all that apply) 
    • A. 

      A tool outlining a member's interaction history with their EITL/ESCL Service Delivery Team.

    • B. 

      A collaboration tool for Leadership Partners and Leadership Client Managers to use in driving a Substantive Interaction (SI) with 90% of their clients each month.

    • C. 

      A key component in the 2013 Service Strategy.

    • D. 

      All of the above.

  • 2. 
    Only the Leadership Partners have responsibility in actioning the SI in 30 report.
    • A. 

      True

    • B. 

      False

  • 3. 
    The best mindset for managing the SI in 30 report is: (choose the most relevant response)
    • A. 

      Only leverage the data at the end of the month as a review.

    • B. 

      Embrace a mindset of not accepting less than 100% engagement.

    • C. 

      90% is good enough.

    • D. 

      It's not my responsibility, but that of my partner.

  • 4. 
    Use time management and calendaring skills to help you to plan accordingly and ensure you have an SI with all of your members each month.
    • A. 

      True

    • B. 

      False

  • 5. 
    What is NOT a best practice for engaging an unengaged member?
    • A. 

      Send a reminder email the day before a scheduled call including the agenda for your meeting.

    • B. 

      Assume the member is attending your scheduled call and take no action.

    • C. 

      Review the member's gartner.com usage to identify potential follow up items or leverage the information in a proactive reach out.

    • D. 

      Reach out to other members of the Account Team within Gartner such as sales, EXP or Consulting.

  • 6. 
    The SI in 30 initiative is directly in line with the 2013 Service Strategy.
    • A. 

      True

    • B. 

      False

  • 7. 
    What are the best practices in regards to LP/LCM Collaboration? (choose all that apply)
    • A. 

      Review and discuss what members may be difficult to engage and create an action plan ahead of time.

    • B. 

      Take action only when the report is sent to you.

    • C. 

      Constant communication between the LP/LCM regarding member activities and initiatives.

    • D. 

      Reviewing the SI in 30 report is a once per month action item.

  • 8. 
    The member data in the SI in 30 report is pulled from where? 
    • A. 

      Gartner.com

    • B. 

      Gartner at Work

    • C. 

      Google

    • D. 

      Client Connect

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