XP Module 3

10 Questions | Total Attempts: 36

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Module Quizzes & Trivia

End of Module 3 Mini-Test


Questions and Answers
  • 1. 
    You work as a help desk technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional. A Domain.com customer named Michael uses a computer named Domain-WS. Michael calls to assist him to use the multiple monitor feature of Windows XP Professional. Michael informs you that he acquires a new video adapter for the second monitor and deployed it. He also informs you that when he wants to use the two monitors, he find out that he cannot extend the Windows desktop to the second monitor. What should you tell him to do? (Choose TWO.)
    • A. 

      Tell Michael to enable Video Graphics Array (VGA) for the second adapter.

    • B. 

      Tell Michael to disable Video Graphics Array (VGA) for the second adapter.

    • C. 

      Tell Michael to ensure that the second adapter is listed in Device Manager.

    • D. 

      Tell Michael to specify the second adapter to use the same color depth as the first adapter.

  • 2. 
    You are a desktop support technician for your company. All client computers run Windows XP Professional. Portable computers have a 64-MB video adapter.   A user reports that he is having trouble with his portable computer during a presentation. You verify that he connected the cables properly and configured his portable computer to display to the projector, but the projector displays the following error message: "Can't display graphic." When you configure the computer to show only on the LCD, the projector displays the following error message: "No signal."   You need to ensure that the computer display properly appears on the projector.   What should you do?
    • A. 

      Adjust the video resolution to a setting that the projector supports.

    • B. 

      Configure the display settings to work in dual-monitor mode.

    • C. 

      In the Display Properties dialog box, select the Extend my Windows desktop onto this monitor check box.

    • D. 

      In the Display Properties dialog box, select the Use this device as the primary monitor check box.

  • 3. 
    You work as the help desk support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. A user named Tara recently had her client computer upgraded from Windows 98 to Windows XP Professional. Tara reports that it takes longer for windows, menus, submenus, and other user interface features to open after the upgrade. She would like them to open faster. Which of the following is the task that will allow you to ensure that windows and menus open faster?
    • A. 

      Instruct Tara to use System in Control Panel and select the Adjust for best appearance option button in the Performance Options dialog box.

    • B. 

      Instruct Tara to use System in Control Panel and select the Adjust for Best performance option button in the Performance Options dialog box.

    • C. 

      Instruct Tara to use System in Control Panel and select the Adjust for best performance of Background services option button in the Performance Option dialog box.

    • D. 

      Instruct Tara to use Taskbar and Start Menu in Control Panel and select the Classic Start menu option button from the Start menu tab.

  • 4. 
    You are a desktop support technician for your company. A user uses a printer that is attached locally to his computer. The user reports that the printer is not working. When the user opens the print queue, none of the previous print jobs are listed.   You verify that the printer is properly connected and that the appropriate printer drivers are installed.   You need to ensure that the printer works properly.   What should you do?
    • A. 

      Instruct the user to press F5 on his keyboard.

    • B. 

      Instruct the user to clear the Use printer offline command on the Printer menu in the print queue.

    • C. 

      Remotely start the Print Spooler service on the user's computer.

    • D. 

      Remotely start the Workstation service on the user's computer.

  • 5. 
    You are a desktop support technician for your company. All client computers run Windows XP Professional.   A user named Paul installs a high-speed color printer on his computer by using a built-in Windows XP Professional driver. He shares the printer so that a user named Rachel can print to the new printer.   Paul and Rachel report that they cannot print pages in color on the new printer. On Paul's computer, you install a printer driver from the CD-ROM provided by the manufacturer. However, the output is still black-and-white.   You need to ensure that Paul and Rachel can print in color on the new printer.   What should you do first?
    • A. 

      In the System Properties dialog box on Stephanie's computer, configure the Driver Signing Options to ignore unsigned driver software.

    • B. 

      Run the verify off command on Paul's computer.

    • C. 

      On Rachel's computer, install a signed printer driver from the manufacturer.

    • D. 

      On Paul's computer, install a signed printer driver from the manufacturer.

  • 6. 
    You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional. The Domain.com network contains a print server named Domain-PR. Domain-PR has a single Laser Jet printer that is used exclusively by the Accounts department. At the end of every month, the manager of the Accounts department prints urgent reports that must be presented to the CIO. However, when other users in the Accounts department also use the printer, the manager's print jobs are queued and he has to wait before his print jobs are completed. You need to ensure that the manager's print jobs are completed as soon as possible while allowing other members from the Accounts department to continue using Domain-PR. What should you do?
    • A. 

      Grant the Accounts department manager permissions to pause other users' print jobs on Domain-PR.

    • B. 

      Install a second Laser Jet printer on Domain-PR and create a printer pool to share the work load.

    • C. 

      Create a printer with a priority of 2 for the manager of the Accounts department, and a printer with a priority of 1 for all other Accounts department users.

    • D. 

      Create a printer with a priority of 50 for the manager of the Accounts department, and a printer with a priority of 99 for all other Accounts department users.

  • 7. 
    You are a desktop support technician for your company. A user has a printer attached locally to her Windows XP Professional client computer.   The user reports that the printer is not working properly. When she prints a one-page Word document, the printer produces several pages, each with one line of random characters. The user states that the printer is new, and that she installed a printer driver from the manufacturer's Web site.   You need to ensure that the user's printer works properly.   What should you do?
    • A. 

      Instruct the user to install the Windows XP-compatible printer driver that was supplied with the printer.

    • B. 

      Instruct the user to modify the printer's properties in Windows so that the print mode is set to Raw.

    • C. 

      Remotely stop and restart the Print Spooler service on the user's computer.

    • D. 

      Remotely use System Restore on the user's computer to roll back to a System Restore point prior to the printer driver installation.

  • 8. 
    You are a desktop support technician for your company. A user uses a printer that is attached locally to her computer. The user reports that the printer is not working. When she opens the print queue, she sees that the first print job has the following status: "Deleting - Error." Other print jobs are waiting behind that first job. She states that the print queue has not changed for an hour. You need to ensure that the user's printer works properly. You need to achieve this goal without requiring the user to reprint the other print jobs that are waiting in the queue.   What should you do?
    • A. 

      Instruct the user to select Pause printing on the Printer menu in the print queue.

    • B. 

      Remotely stop and restart the Print Spooler service on the user's computer.

    • C. 

      Remotely stop and restart the Workstation service on the user's computer.

    • D. 

      Instruct the user to delete and re-create the local printer object in Windows Explorer.

  • 9. 
    You are a desktop support technician for your company. The network consists of an Active Directory domain. All client computers run Windows XP Professional.   A user wants to configure the screen resolution of her monitor. The user reports that when she attempts to open Display in Control Panel, she receives the following error message: "Your system administrator disabled the Display control panel."   You verify that the user is entitled to have the permission to change her display settings. You also verify that there are no domain settings that prevent access to Display in Control Panel.   You need to ensure that the user can open Display in Control Panel to configure any display settings.   What should you do on the user's computer?
    • A. 

      Add the user's domain user account to the local Administrators group.

    • B. 

      Configure the Human Interface Device Access service to start automatically.

    • C. 

      Select the Custom option button for visual effects in System in Control Panel.

    • D. 

      Ask an administrator to disable the Remove Display in Control Panel in the local Group Policy object (GPO).

  • 10. 
    You are a desktop support technician for your company.   A new user reports that she cannot open applications by double-clicking the icons on her desktop. When she clicks an icon, it displays only a menu. You ask the user to test the functionality by using the keyboard commands, and it works correctly. The user states that she presses the mouse button with her index finger as illustrated in the user??s manual, but she has the mouse on the opposite side of her desk.   What is the most likely cause of the problem?
    • A. 

      The mouse is defective and needs to be replaced.

    • B. 

      The mouse is not fully plugged into the port on the computer.

    • C. 

      The system and regional properties are set for the wrong country and need to be set for the correct country.

    • D. 

      The mouse is working correctly and only needs to be changed for left-hand use.