Employee Satisfaction Quiz Template
A quiz to assess HR manager's knowledge and understanding of employee satisfaction.
Questions and Answers
- 1.
Signs of employee satisfaction include
- A.
Smiling
- B.
Participating in company events
- C.
Criticizing managers and supervisors
- D.
Taking on additional job responsibilities
Correct Answer
A. SmilingExplanation
Satisfied employees tend to exhibit generally positive and enthusiastic traits.Rate this question:
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- 2.
A satisfied employee will spend a little bit more time at work than one who is unhappy.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Unhappy, unmotivated employees often couldn’t care less about clocking in right on the dot or leaving five minutes late to finish a last-minute project. Take note of those who are happy to be at work for a few extra minutes.Rate this question:
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- 3.
Signs of unhappy employees include (check all that apply).
- A.
Frequently missing or being late to work
- B.
Being wasteful with company resources
- C.
Keeping a clean work area
- D.
Following all safety standards
Correct Answer(s)
A. Frequently missing or being late to work
B. Being wasteful with company resourcesExplanation
Unhappy employees need to be identified quickly and steps need to be taken to reverse the negative trend of dissatisfaction.Rate this question:
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- 4.
Satisfied employees directly impact:
- A.
Company revenue
- B.
Company profitability
- C.
Company branding
- D.
Customer relations
- E.
All of the above
Correct Answer
E. All of the aboveExplanation
Satisfied employees directly impact all of the above factors. When employees are satisfied, they are more likely to be productive and engaged, which can lead to increased company revenue and profitability. Additionally, satisfied employees are more likely to be brand ambassadors, positively influencing the company's branding and reputation. Furthermore, satisfied employees tend to provide better customer service and build strong customer relations, which can contribute to customer satisfaction and loyalty. Therefore, all of these factors are influenced by employee satisfaction.Rate this question:
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- 5.
Satisfied employees directly impact HR costs.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Turnover can be one of the highest costs attributed to the HR department. Retaining workers helps create a better environment, and makes it easier to recruit quality talent and save money. The bottom line: satisfied employees are typically much less likely to leave.Rate this question:
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- 6.
What are the top three elements of building satisfied employees?
- A.
Respect, Trust, and Security
- B.
Security, Benefits, and Salaries
- C.
Good managers, career training, healthy environment
Correct Answer
A. Respect, Trust, and SecurityExplanation
According to the SHRM report, employees rate respectful treatment of all employees as the most important factor in job satisfaction.Rate this question:
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- 7.
A Tinypulse survey from 2013 revealed that transparency was the #1 factor for employee engagement. How do we define employee transparency?
- A.
Talking about other employees behind their backs.
- B.
Talking about other employees in front of them.
- C.
Consistently candid and open management communication.
- D.
Never speaking with employees about other employees.
Correct Answer
C. Consistently candid and open management communication.Explanation
Employee transparency is defined as consistently candid and open management communication. This means that managers regularly provide honest and open feedback, share information about the company's goals and decisions, and maintain clear and transparent communication channels with employees. This fosters trust, engagement, and a sense of inclusion among employees, as they feel informed and valued. It also helps in building a positive work culture where employees feel comfortable sharing their thoughts and concerns openly.Rate this question:
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- 8.
A key factor of employee satisfaction is having an integrated brand story so that we are speaking in consistently the same manner whether we're talking to a customer, vendor or employee.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Having an integrated brand story is indeed a key factor in employee satisfaction. When a company has a consistent and cohesive brand story, it helps to create a sense of purpose and identity for employees. This consistency in messaging and communication across different stakeholders such as customers, vendors, and employees ensures that everyone is aligned and understands the company's values and mission. This can contribute to a positive work environment and overall employee satisfaction.Rate this question:
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- 9.
We provide the following methods of communicating with employees, all of which are designed to increase employee satisfaction. (select all that apply)
- A.
Print newsletter
- B.
Email newsletter
- C.
Monthly company-wide events
- D.
Annual letters from the CEO
- E.
An intra-net where employees can share "wins."
- F.
Monthly departmental team-building exercises
Correct Answer(s)
B. Email newsletter
D. Annual letters from the CEO
E. An intra-net where employees can share "wins."
F. Monthly departmental team-building exercisesExplanation
The correct answer includes methods that are designed to increase employee satisfaction. Email newsletters can provide regular updates and information to employees, keeping them engaged and informed. Annual letters from the CEO can help foster a sense of transparency and connection between leadership and employees. An intra-net where employees can share "wins" allows for recognition and celebration of achievements, promoting a positive work environment. Monthly departmental team-building exercises can enhance collaboration and communication among employees, leading to higher job satisfaction.Rate this question:
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