Employee Assessment Part 1

11 Questions | Total Attempts: 59

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Employee Quizzes & Trivia

Grade yourself according to how you feel you have done in each category below. Be prepared to discuss reasons why and give examples of why you feel you deserve that grade.


Questions and Answers
  • 1. 
    Phone Sales   Follows the Sprint Sales Process with each customer, meets individual sales goals, identifies proper device for customer to reduce returns.
    • A. 

      Exceeds expectations

    • B. 

      Consistently meets expectations

    • C. 

      Sometimes meets expectations

    • D. 

      Rarely meets expectations

    • E. 

      Minimum effort

  • 2. 
    Accessories   Follows the Sprint Sales Process with each customer, meets individual attachment rate and profit per piece goals of 2 pieces per phone at $16 per piece. Sells fear.
    • A. 

      Exceeds expectations

    • B. 

      Consistently meets expectations

    • C. 

      Sometimes meets expectations

    • D. 

      Rarely meets expectations

    • E. 

      Minimum effort

  • 3. 
    Buybacks   Asks every customer, checks value of customers phone every time, sells Sprint’s “Go Green” program.
    • A. 

      Exceeds expectations

    • B. 

      Consistently meets expectations

    • C. 

      Sometimes meets expectations

    • D. 

      Rarely meets expectations

    • E. 

      Minimum effort

  • 4. 
    Broadband   Follows the Sprint Sales Process with each customer. Identifies suitable device to customers’ needs and activity.
    • A. 

      Exceeds expectations

    • B. 

      Consistently meets expectations

    • C. 

      Sometimes meets expectations

    • D. 

      Rarely meets expectations

    • E. 

      Minimum effort

  • 5. 
    Communication/HR Tasks   Reads and responds quickly to requests from management, DM, HR. Makes deposits in a timely manner. Ensures customer information is completed and accurate every transaction/ Communicates issues and asks for help.
    • A. 

      Exceeds expectations

    • B. 

      Consistently meets expectations

    • C. 

      Sometimes meets expectations

    • D. 

      Rarely meets expectations

    • E. 

      Minimum effort

  • 6. 
    Greeting   Stands up, greets customer, introduces self and asks customers name, asks customer reason for today’s visit.
    • A. 

      Exceeds expectations

    • B. 

      Consistently meets expectations

    • C. 

      Sometimes meets expectations

    • D. 

      Rarely meets expectations

    • E. 

      Minimum effort

  • 7. 
    Building the Customer Profile   Asks probing questions to identify the product best suited to the customers’ needs and wants before showing any products.
    • A. 

      Exceeds expectations

    • B. 

      Consistently meets expectations

    • C. 

      Sometimes meets expectations

    • D. 

      Rarely meets expectations

    • E. 

      Minimum effort

  • 8. 
    Properly aligns Customer and Product   Takes them, shows them products that meet their needs, demonstrates applications/use and allows customer to connect with device.
    • A. 

      Exceeds expectations

    • B. 

      Consistently meets expectations

    • C. 

      Sometimes meets expectations

    • D. 

      Rarely meets expectations

    • E. 

      Minimum effort

  • 9. 
    Meets customer needs   Puts customer in proper device, asks for sales, verifies the close. Makes the sale to include device, TEP, buyback and accessories.
    • A. 

      Exceeds expectations

    • B. 

      Consistently meets expectations

    • C. 

      Sometimes meets expectations

    • D. 

      Rarely meets expectations

    • E. 

      Minimum effort

  • 10. 
    Teaches ReadyNow and Survey   Sets up of customer’s device step-by-step, consistently refers to the ReadyNow program, customers leaves understanding their device. Teaches the survey, verifies customer is pleased, explains pass/fail.
    • A. 

      Exceeds expectations

    • B. 

      Consistently meets expectations

    • C. 

      Sometimes meets expectations

    • D. 

      Rarely meets expectations

    • E. 

      Minimum effort

  • 11. 
    ASC   Sets proper expectations, identifies issue, fixes issue completes ASC paperwork in alignment with Sprint Audit standards, adds TEP, and completes/closes out tickets accurately.
    • A. 

      Exceeds expectations

    • B. 

      Consistently meets expectations

    • C. 

      Sometimes meets expectations

    • D. 

      Rarely meets expectations

    • E. 

      Minimum effort

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