Effective Communication Part 1

10 Questions | Total Attempts: 442

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Effective Communication Quizzes & Trivia

This quiz is for Effective Communication Part 1: It is not good enough to simply communicate if the communication is ineffective. This course will give a detailed overview of the impact of ineffective communication, how we should approach communicating effectively, and how to properly eliminate the obstacles to effective communication by clearly defining what it means to communicate effectively.


Questions and Answers
  • 1. 
    Which of the following terms describes ineffective communication delivery?
    • A. 

      Abrasive

    • B. 

      Insensitive

    • C. 

      Unskillful

    • D. 

      All of the above

  • 2. 
    Which of the following terms IS NOT an impact of ineffective communication?
    • A. 

      Distrustful

    • B. 

      Respectful

    • C. 

      Distant

    • D. 

      Uncaring

  • 3. 
    The result of ineffective communication is restricted, inaccurate information and defective communication flow?
    • A. 

      True

    • B. 

      False

  • 4. 
    Which of the following statements best describes coaching?
    • A. 

      Giving advice, direction, or information that focuses on developing abilities in an effort to help someone improve personally or professionally.

    • B. 

      Helping someone understand and resolve a problem themselves while displaying understanding and focusing on attitudes.

  • 5. 
    Which of the following statements best describes counseling?
    • A. 

      Giving advice, direction, or information that focuses on developing abilities in an effort to help someone improve personally or professionally.

    • B. 

      Helping someone understand and resolve a problem themselves while displaying understanding and focusing on attitudes.

  • 6. 
    Counseling someone in a coaching situation sidesteps the problem but does not resolve it.
    • A. 

      True

    • B. 

      False

  • 7. 
    Coaching someone counseling in a  situation sidesteps the problem but does not resolve it.
    • A. 

      True

    • B. 

      False

  • 8. 
    Before coaching or counseling someone you must first understand the root of a situation to best approach them.
    • A. 

      True

    • B. 

      False

  • 9. 
    What were the two obstacles to effective communication covered in this presentation?
    • A. 

      Defensiveness & Disconfirmation

    • B. 

      Rude and Obnoxious

    • C. 

      Negligent and Disobedient

    • D. 

      Uncaring and Disinterested

  • 10. 
    Effective communication can be described as accurate, complete shared meaning between two or more people, which requires that both the sender and receiver do their jobs well and that the information gets to the right people in a timely fashion.
    • A. 

      True

    • B. 

      False

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