Editable Templates And New Solutions Quiz

Explanation
The name of the folder that houses the new templates is US CS Templates (Consumer Facing). This statement is true, indicating that the new templates are stored in a folder named "US CS Templates (Consumer Facing)".

Explanation
The given answer, "Web Case," is not one of the new templates. This implies that the other options listed (Email Template, General Template, Phone Case, and Phone/Email Unfulfilled Response) are all new templates.

Explanation
The statement suggests that editing a template is only necessary in specific situations, such as deleting irrelevant information or adding a personalized note to improve the relationship with the member. Therefore, it implies that editing a template should be done selectively and not for every situation. Hence, the correct answer is True.

Explanation
The explanation for the given correct answer is that according to the LivingSocial style guide, it is required to fully spell out street names, such as using "Avenue" instead of the abbreviation "Ave". Therefore, the statement "Per the LivingSocial style guide, street names should be fully spelled out" is true.

Explanation
The statement suggests that the individual should continue using the "Comments to Customer" field. However, the correct answer is false, indicating that the individual should not continue using the field. This implies that there may be a more suitable or effective method of communication or interaction with the customer, and it is advisable to explore alternative options.

Explanation
The given statement is true because having titles for the new solutions can help in narrowing down the search and finding the most relevant solutions. Titles provide a brief description or keyword that can be used to filter and identify the solutions that align with the specific needs or interests of the individual. This enhances the search process by saving time and effort in finding the desired solutions.

Explanation
It is not advisable to solely rely on freehand solutions and save them as stickies on the desktop. While it may be convenient to jot down ideas or reminders, there are several potential drawbacks. Freehand solutions may lack organization and can easily be lost or misplaced. Additionally, relying on stickies on the desktop may lead to a cluttered workspace and hinder productivity. It is recommended to explore more efficient and reliable methods for saving and organizing solutions, such as using digital note-taking apps or project management tools.