How Well Do You Know About Front Office?

10 Questions | Total Attempts: 173

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Front Office Quizzes & Trivia

A Front Office or reception is a place where guests query and clarify their doubts when they arrive at the hotel, which includes a reception and front desk as well as services related to reservations, sales marketing and housekeeping. This quiz has been designed to test your general knowledge about the front office. So, let's try out the quiz. All the best!


Questions and Answers
  • 1. 
    All of the following are typically found in a front office information directory except:
    • A. 

      Locations of banks and stores.

    • B. 

      Special event schedules.

    • C. 

      Contact persons for groups staying at the hotel.

    • D. 

      Simplified maps of the local area.

  • 2. 
    Which of the following would likely be found in the front desk’s group résumé book?
    • A. 

      Billing instructions

    • B. 

      Locations of theaters and churches

    • C. 

      Taxi and airline company telephone numbers

    • D. 

      None of the above

  • 3. 
    The front desk’s chronicle of events, guest complaints, and requests is called:
    • A. 

      A reader board.

    • B. 

      A transaction file.

    • C. 

      An information directory.

    • D. 

      A master register.

  • 4. 
    At check-in, Ms Myers asks for directions to the nearest health and fitness club. To help Ms. Myers, the front desk agent would refer to the front desk’s:
    • A. 

      Reader board.

    • B. 

      Information directory.

    • C. 

      Transaction file.

    • D. 

      Group résumé book.

  • 5. 
    After checking in to room 534 shortly after 1 P.M., Mr Gates reported to the front desk that the data port in his room was out-of-order, which meant his laptop computer would be practically useless. At 7:00 that evening, Howard, one of the front desk agents, called Mr Gates to inform him that the data port was fixed and to ask whether there was anything else the hotel could do to make his stay more comfortable. To learn that Mr Gates had this problem, Howard must have reviewed the front desk’s:
    • A. 

      Reader board.

    • B. 

      Information directory.

    • C. 

      Transaction file.

    • D. 

      Arrival list.

  • 6. 
    Pick whether the information would be found in a transaction file, an information directory, a group résumé, or a reader board. Directions to a meeting room
    • A. 

      Reader’s board

    • B. 

      Log book

    • C. 

      Group resume

  • 7. 
    Guest compliment on room service
    • A. 

      Group resume

    • B. 

      Reader's board

    • C. 

      Log book

  • 8. 
    Parking ticket given to valet
    • A. 

      Log book

    • B. 

      Reader's board

    • C. 

      Group resume

  • 9. 
    Check-out time policy
    • A. 

      Information directory

    • B. 

      Reader's board

    • C. 

      Log book

  • 10. 
    Recreational arrangements for tie-maker’s convention
    • A. 

      Log book

    • B. 

      Group resume

    • C. 

      Information directory