Dugan's Agents Exam

19 Questions | Total Attempts: 1057

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Dugan

Agents must pass this exam before having access to the Dugan's Travel agent resources as well as before booking reservations.


Questions and Answers
  • 1. 
    What website can you use to book many different suppliers including Funjet Vacations, Southwest Vacations, United Vacations, and Air Jamaica Vacations and earn commission?
    • A. 

      Expedia.com

    • B. 

      GoGo.com

    • C. 

      Vaxvacationaccess.com

    • D. 

      Travelocity.com

  • 2. 
    If you need to book a hotel what can you do?
    • A. 

      Call the hotel

    • B. 

      Go to www.dugansagents.com and click on link for booking hotels

    • C. 

      Check to see if the hotel can be booked with a tour company

    • D. 

      All of the above

  • 3. 
    If you need to book a rental car for a client what can you do?
    • A. 

      Book the car through the car companies websites using the travel agent links

    • B. 

      Use a site like www.sidestep.com to find the lowest prices

    • C. 

      Visit www.dugansagents.com and click on the link for booking rental cars

    • D. 

      All of the above

  • 4. 
    When you need help you should:
    • A. 

      Panic and call Jennifer

    • B. 

      Look through the handbook, consult www.dugansagents.com, check the orientation and ask the chatlist for help

    • C. 

      Tell the client you can’t help them because you don’t know how to do it

    • D. 

      None of the above

  • 5. 
    There is a banana pictured on one of the pages at www.dugansagents.com Which page is it?
    • A. 

      More to do

    • B. 

      Have a website?

    • C. 

      Marketing

    • D. 

      Common ?s

  • 6. 
    When should you send in a booking claim form?
    • A. 

      As soon as a booking is made for hotels, cars, airline tickets, and misc.

    • B. 

      When you put a deposit on a cruise, tour package, air consolidator, or anything that has actual documents that will be mailed.

    • C. 

      When you book something that is noncommissionable

    • D. 

      Both A and B

  • 7. 
    What should you claim for commission?
    • A. 

      Anything you booked

    • B. 

      Only things listed on the commission list posted to our Google Groups website around the 1st of each month

    • C. 

      What you booked for the month

    • D. 

      None of the above

  • 8. 
    What email do you use to send in a question on commission?
  • 9. 
    Where do you go to pay your invoices due to Dugan’s Travels?
    • A. 

      Paypal

    • B. 

      Yahoogroups

    • C. 

      Https://duganstravels.freshbooks.com

    • D. 

      I won’t be paying invoices

  • 10. 
    What is the username for Hotelrewards.com
  • 11. 
    What airline flys from Albuquerque to Las Vegas?
    • A. 

      Westjet

    • B. 

      Air Tran

    • C. 

      Southwest Airlines

    • D. 

      Allegiant Airlines

  • 12. 
    What supplier DOES NOT offer packages to Disneyworld?
    • A. 

      Walt Disney Travel Company

    • B. 

      Southwest Airlines Vacations

    • C. 

      Funjet Vacations

    • D. 

      Sandals Resorts

  • 13. 
    Where is the best place to get accurate information on tour operators’ policies?
    • A. 

      Calling the supplier and speaking to someone

    • B. 

      Asking the chatlist

    • C. 

      Spending hours surfing the net looking for answers

    • D. 

      Guessing on the policies

  • 14. 
    What is the last day to claim commission each month?
    • A. 

      The first of the month

    • B. 

      Anytime of the month

    • C. 

      Who cares

    • D. 

      The 8th of the month

  • 15. 
    When are agent support fees due to the agency?
    • A. 

      By the 15th of each month

    • B. 

      On the 20th of each month

    • C. 

      On the 5th of each month

    • D. 

      None of the above

  • 16. 
    Where can you book a Funjet Vacation and earn a commission?
    • A. 

      Www.funjet.com

    • B. 

      Www.vaxvacationaccess.com or www.agentnet.com

    • C. 

      Www.bookmytravelonline.com

    • D. 

      Both B and C

  • 17. 
    Where can you find what cruises we have group space on?
    • A. 

      The cruise lines’ websites

    • B. 

      Http://groups.yahoo.com/group/dugansagents/database

    • C. 

      Www.duganstravels.net

    • D. 

      None of the above

  • 18. 
    When calling a supplier, how should you introduce yourself
    • A. 

      I need help.

    • B. 

      Hi, this is __________ from Dugan’s Travels.

    • C. 

      Hi, this is __________ from your travel agency name.

    • D. 

      Help me now.

  • 19. 
    What should you do when you make a hotel booking?
    • A. 

      Send Jennifer an email

    • B. 

      Send commission claim

    • C. 

      Send in a booking form from www.dugansagents.com and record it on your commission tracking form

    • D. 

      None of the above