Dugan's Agents Exam
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Agents must pass this exam before having access to the Dugan's Travel agent resources as well as before booking reservations.
- 1.What website can you use to book many different suppliers including Funjet Vacations, Southwest Vacations, United Vacations, and Air Jamaica Vacations and earn commission?
- A.
Expedia.com
- B.
GoGo.com
- C.
Vaxvacationaccess.com
- D.
Travelocity.com
- 2.
![If you need to book a hotel what can you do? - ProProfs]( "If you need to book a hotel what can you do?")
If you need to book a hotel what can you do?- A.
Call the hotel
- B.
Go to www.dugansagents.com and click on link for booking hotels
- C.
Check to see if the hotel can be booked with a tour company
- D.
All of the above
- 3.If you need to book a rental car for a client what can you do?
- A.
Book the car through the car companies websites using the travel agent links
- B.
Use a site like www.sidestep.com to find the lowest prices
- C.
Visit www.dugansagents.com and click on the link for booking rental cars
- D.
All of the above
- 4.When you need help you should:
- A.
Panic and call Jennifer
- B.
Look through the handbook, consult www.dugansagents.com, check the orientation and ask the chatlist for help
- C.
Tell the client you can’t help them because you don’t know how to do it
- D.
None of the above
- 5.There is a banana pictured on one of the pages at www.dugansagents.com Which page is it?
- A.
More to do
- B.
Have a website?
- C.
Marketing
- D.
Common ?s
- 6.When should you send in a booking claim form?
- A.
As soon as a booking is made for hotels, cars, airline tickets, and misc.
- B.
When you put a deposit on a cruise, tour package, air consolidator, or anything that has actual documents that will be mailed.
- C.
When you book something that is noncommissionable
- D.
Both A and B
- 7.What should you claim for commission?
- A.
Anything you booked
- B.
Only things listed on the commission list posted to our Google Groups website around the 1st of each month
- C.
What you booked for the month
- D.
None of the above
- 8.What email do you use to send in a question on commission?
- A.
- B.
- C.
- D.
- 9.Where do you go to pay your invoices due to Dugan’s Travels?
- A.
Paypal
- B.
Yahoogroups
- C.
Https://duganstravels.freshbooks.com
- D.
I won’t be paying invoices
- 10.What is the username for Hotelrewards.com
- A.
Dillon
- B.
- C.
Dugan
- D.
Duganstravels
- 11.What airline flys from Albuquerque to Las Vegas?
- A.
Westjet
- B.
Air Tran
- C.
Southwest Airlines
- D.
Allegiant Airlines
- 12.What supplier DOES NOT offer packages to Disneyworld?
- A.
Walt Disney Travel Company
- B.
Southwest Airlines Vacations
- C.
Funjet Vacations
- D.
Sandals Resorts
- 13.Where is the best place to get accurate information on tour operators’ policies?
- A.
Calling the supplier and speaking to someone
- B.
Asking the chatlist
- C.
Spending hours surfing the net looking for answers
- D.
Guessing on the policies
- 14.What is the last day to claim commission each month?
- A.
The first of the month
- B.
Anytime of the month
- C.
Who cares
- D.
The 8th of the month
- 15.When are agent support fees due to the agency?
- A.
By the 15th of each month
- B.
On the 20th of each month
- C.
On the 5th of each month
- D.
None of the above
- 16.Where can you book a Funjet Vacation and earn a commission?
- A.
Www.funjet.com
- B.
Www.vaxvacationaccess.com or www.agentnet.com
- C.
Www.bookmytravelonline.com
- D.
Both B and C
- 17.Where can you find what cruises we have group space on?
- A.
The cruise lines’ websites
- B.
Http://groups.yahoo.com/group/dugansagents/database
- C.
Www.duganstravels.net
- D.
None of the above
- 18.When calling a supplier, how should you introduce yourself
- A.
I need help.
- B.
Hi, this is __________ from Dugan’s Travels.
- C.
Hi, this is __________ from your travel agency name.
- D.
Help me now.
- 19.What should you do when you make a hotel booking?
- A.
Send Jennifer an email
- B.
Send commission claim
- C.
Send in a booking form from www.dugansagents.com and record it on your commission tracking form
- D.
None of the above
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