Dp - Cutrubus: Sci- Nve

14 Questions | Total Attempts: 41

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Dp - Cutrubus: Sci- Nve

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Questions and Answers
  • 1. 
    You cannot hit a target you cannot see. Let alone one you don’t really have
    • A. 

      True

    • B. 

      False

  • 2. 
    SCI stands for:
    • A. 

      Satisfactory Client Inventory

    • B. 

      Service Client Invitation

    • C. 

      Superior Client Information

    • D. 

      None of these

  • 3. 
    2 most qualified clients either: (Select all that apply)
    • A. 

      Own the brand you sell

    • B. 

      Have not purchased within the past 10 years

    • C. 

      Are a 3-5 yo owners

    • D. 

      Are dissatisfied with their current brand

  • 4. 
    Why do you pursue these clients specifically? Hopeful they... 
    • A. 

      Are at a break even point

    • B. 

      Have reached an equity position,

    • C. 

      Have reasonably good credit

    • D. 

      All of these

  • 5. 
    According to statistics, your client should be most _____ at the beginning or end of the work day... (select all that apply)
    • A. 

      Unaware

    • B. 

      Attentive

    • C. 

      Distracted

    • D. 

      Alert

  • 6. 
    We specifically reach out to clients during the 7-9am time frame because this is the time that they will most likely be at home with family..
    • A. 

      True

    • B. 

      False

  • 7. 
    You should memorize the response module like the lyrics to a hit song.
    • A. 

      True

    • B. 

      False

  • 8. 
    Explain that their vehicle fits the criteria for adding to the dealership’s used car inventory and the dealership may be interesting in purchasing it, their response is generally…
    • A. 

      How much?

    • B. 

      I love my car.

    • C. 

      I can’t sell.

    • D. 

      None of these.

  • 9. 
    You should schedule appointments any time the dealership is open, it is irrelevant whether or not you will be at the dealership.
    • A. 

      True

    • B. 

      False

  • 10. 
    The success of a phone call depends on:
    • A. 

      The script

    • B. 

      Your preparation

    • C. 

      Your personality

    • D. 

      None of the above

  • 11. 
    When making the SCI call we say “there is NO obligation to you whatsoever- our goal is to....”
    • A. 

      Build superior products

    • B. 

      Keep you as our client

    • C. 

      Retain your brand loyalty

    • D. 

      All of these

  • 12. 
    If the client isn’t interested we will pursue an NVE when they come in for their next scheduled maintenance. 
    • A. 

      True

    • B. 

      False

  • 13. 
    Communicate the feeling of ________  to your potential client and you will guarantee the appointment thru FU-2.
    • A. 

      Urgency

    • B. 

      Necessity

    • C. 

      Conviction

    • D. 

      None of the above.

  • 14. 
    The numbers can lie about man but a man will never lie about the numbers.
    • A. 

      True

    • B. 

      False