Dp - Cutrubus: Sci- Nve
14 Questions
| Total Attempts: 41
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Questions and Answers
- 1.You cannot hit a target you cannot see. Let alone one you don’t really have
- A.
True
- B.
False
- 2.SCI stands for:
- A.
Satisfactory Client Inventory
- B.
Service Client Invitation
- C.
Superior Client Information
- D.
None of these
- 3.2 most qualified clients either: (Select all that apply)
- A.
Own the brand you sell
- B.
Have not purchased within the past 10 years
- C.
Are a 3-5 yo owners
- D.
Are dissatisfied with their current brand
- 4.Why do you pursue these clients specifically? Hopeful they...
- A.
Are at a break even point
- B.
Have reached an equity position,
- C.
Have reasonably good credit
- D.
All of these
- 5.According to statistics, your client should be most _____ at the beginning or end of the work day... (select all that apply)
- A.
Unaware
- B.
Attentive
- C.
Distracted
- D.
Alert
- 6.We specifically reach out to clients during the 7-9am time frame because this is the time that they will most likely be at home with family..
- A.
True
- B.
False
- 7.You should memorize the response module like the lyrics to a hit song.
- A.
True
- B.
False
- 8.Explain that their vehicle fits the criteria for adding to the dealership’s used car inventory and the dealership may be interesting in purchasing it, their response is generally…
- A.
How much?
- B.
I love my car.
- C.
I can’t sell.
- D.
None of these.
- 9.You should schedule appointments any time the dealership is open, it is irrelevant whether or not you will be at the dealership.
- A.
True
- B.
False
- 10.The success of a phone call depends on:
- A.
The script
- B.
Your preparation
- C.
Your personality
- D.
None of the above
- 11.When making the SCI call we say “there is NO obligation to you whatsoever- our goal is to....”
- A.
Build superior products
- B.
Keep you as our client
- C.
Retain your brand loyalty
- D.
All of these
- 12.If the client isn’t interested we will pursue an NVE when they come in for their next scheduled maintenance.
- A.
True
- B.
False
- 13.Communicate the feeling of ________ to your potential client and you will guarantee the appointment thru FU-2.
- A.
Urgency
- B.
Necessity
- C.
Conviction
- D.
None of the above.
- 14.The numbers can lie about man but a man will never lie about the numbers.
- A.
True
- B.
False
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