1.
You cannot hit a target you cannot see. Let alone one you don’t really have
Correct Answer
A. True
Explanation
The statement implies that in order to hit a target, it is necessary to be able to see it. Furthermore, it suggests that if the target does not exist or is not real, it is even more impossible to hit it. Therefore, the correct answer is "True" as it aligns with the logic presented in the statement.
2.
SCI stands for:
Correct Answer
B. Service Client Invitation
Explanation
SCI stands for Service Client Invitation. This acronym refers to the process of inviting clients to receive a particular service. It implies that the organization is actively reaching out to clients and extending an invitation for them to avail themselves of a specific service. The other options, Satisfactory Client Inventory, Superior Client Information, and None of these, do not accurately represent the meaning of SCI in this context.
3.
2 most qualified clients either: (Select all that apply)
Correct Answer(s)
A. Own the brand you sell
C. Are a 3-5 yo owners
Explanation
The correct answer is "Own the brand you sell" and "Are a 3-5 yo owners". This means that the most qualified clients are those who both own the brand being sold and have been owners for 3-5 years. This suggests that these clients have a strong understanding and experience with the brand, making them more likely to be interested in purchasing or continuing to use the product.
4.
Why do you pursue these clients specifically? Hopeful they...
Correct Answer
D. All of these
Explanation
The reason for pursuing these clients specifically is because they meet multiple favorable criteria. They are at a break-even point, indicating financial stability. They have reached an equity position, indicating ownership and potential for growth. Additionally, they have reasonably good credit, indicating a lower risk of defaulting on payments. Therefore, pursuing these clients increases the likelihood of successful business transactions and minimizes potential risks.
5.
According to statistics, your client should be most _____ at the beginning or end of the work day... (select all that apply)
Correct Answer(s)
B. Attentive
D. Alert
Explanation
According to statistics, clients are most likely to be attentive and alert at the beginning or end of the workday. This could be because they are fresh and focused in the morning, or because they are wrapping up their tasks and have more mental energy in the evening. Being attentive and alert during these times can be advantageous for effective communication and engagement with the client.
6.
We specifically reach out to clients during the 7-9am time frame because this is the time that they will most likely be at home with family..
Correct Answer
B. False
Explanation
The given statement suggests that the 7-9am time frame is the best time to reach out to clients because they are most likely to be at home with their family during this time. However, this is not necessarily true as people have different schedules and commitments. Some clients may be busy with work or other activities during this time, while others may be more available later in the day. Therefore, it cannot be assumed that all clients will be at home with their family during the 7-9am time frame.
7.
You should memorize the response module like the lyrics to a hit song.
Correct Answer
A. True
Explanation
Memorizing the response module, like the lyrics to a hit song, implies that one should have a thorough understanding and be able to recall the response module effortlessly, just like the lyrics of a popular song that one can easily remember. This suggests that the statement is true, emphasizing the importance of memorizing the response module for effective communication or performance.
8.
Explain that their vehicle fits the criteria for adding to the dealership’s used car inventory and the dealership may be interesting in purchasing it, their response is generally…
Correct Answer
A. How much?
Explanation
The response "How much?" indicates that the person is interested in knowing the price at which the dealership is willing to purchase their vehicle. This suggests that they are open to the idea of selling their car and are curious about the potential value they could receive from the dealership.
9.
You should schedule appointments any time the dealership is open, it is irrelevant whether or not you will be at the dealership.
Correct Answer
B. False
Explanation
The statement suggests that it is necessary to schedule appointments only when the dealership is open, regardless of whether or not the person will be present at the dealership. However, this is incorrect. Scheduling appointments is typically done to ensure that both the person and the dealership are available at the same time. Therefore, it is relevant whether or not the person will be at the dealership when scheduling appointments.
10.
The success of a phone call depends on:
Correct Answer
C. Your personality
Explanation
The success of a phone call depends on your personality because it plays a crucial role in building rapport and establishing a connection with the person on the other end of the line. Your personality affects your tone of voice, communication style, and ability to engage the other person. A friendly and confident personality can make the call more enjoyable and effective, while a negative or unenthusiastic personality may hinder the conversation and leave a negative impression.
11.
When making the SCI call we say “there is NO obligation to you whatsoever- our goal is to....”
Correct Answer
D. All of these
Explanation
The correct answer is "All of these". When making the SCI call, we assure the customer that there is no obligation to them whatsoever. Our goal is to build superior products, keep them as our client, and retain their brand loyalty. This means that we are committed to providing high-quality products, maintaining a strong customer relationship, and ensuring their continued loyalty to our brand.
12.
If the client isn’t interested we will pursue an NVE when they come in for their next scheduled maintenance.
Correct Answer
A. True
Explanation
The statement suggests that if the client is not interested in a certain matter, the company will wait until the client's next scheduled maintenance to pursue it further. This implies that the company values the client's preferences and wants to respect their time and decisions. Therefore, the statement is true.
13.
Communicate the feeling of ________ to your potential client and you will guarantee the appointment thru FU-2.
Correct Answer
C. Conviction
Explanation
Conviction refers to a strong belief or confidence in something. In the context of the question, it suggests that by effectively conveying a sense of conviction to potential clients, one can ensure that they will make an appointment through FU-2. This implies that when clients perceive a strong belief and confidence in the product or service being offered, they are more likely to be convinced and take action.
14.
The numbers can lie about man but a man will never lie about the numbers.
Correct Answer
B. False
Explanation
This statement is false because numbers themselves do not have the ability to lie or tell the truth. Numbers are objective and do not have the capability to deceive or be honest. It is only humans who can manipulate or misrepresent numbers. Therefore, while a man can lie about numbers, numbers themselves cannot lie about a man.