Trivia Questions Quiz On Door Man Duty!

8 Questions

Settings
Please wait...
Trivia Questions Quiz On Door Man Duty!

Welcome to the trivia quiz on doorman duties. The purpose of a doorman in a building or institution is to welcome guests and at the same time restrict entry to those who don’t have access to the building. Being that you will be the last person people see as they leave the building to take this quiz and get an overview of your function.


Questions and Answers
  • 1. 
    Your main duty is to greet the arriving guests, not the departures.
    • A. 

      True

    • B. 

      False

  • 2. 
    The "A" in ARRIVAL stands for ACKNOWLEDGING THE GUEST.
    • A. 

      True

    • B. 

      False

  • 3. 
    The "R" in ARRIVAL stands for "REMEMBER".
    • A. 

      True

    • B. 

      False

  • 4. 
    The second R in ARRIVAL is "Recap Preferences", this is done by the GSA upon check-in. Which choice below is correct?
    • A. 

      The GSA will perform the Recap Preferences part of ARRIVAL

    • B. 

      The Bellman should make sure Recap Preferences is performed

    • C. 

      Anyone can perform the Recap Preferences portion of ARRIVAL

  • 5. 
    The I in ARRIVAL is for INFORMATION in the Reservation.  This includes the Address, Departure Date, Rate information, Share-with information, and verifying this was communicated to the guest by using the appropriate Specials or Special Services Code. This is also  NOT a bellman function, true or false?
    • A. 

      True

    • B. 

      False

  • 6. 
    The V in ARRIVAL is Verify Method of Payment.  You are responsible for this part of arrival?
    • A. 

      True

    • B. 

      False

  • 7. 
    The second A in ARRIVAL is ACQUIRE KEYS. We are not actually responsible for this either, BUT this does effect the guests because we will be escorting them to their rooms. You should know this part of the process: 1. If the guest is an SPG member, the keys and packets should have been made prior to their arrival.  You can ask the guest if they are an SPG member as you walk them to the GSA's Desk. 2. The room number and rate should be written on the key packet, without a dollar sign. 3. If they have access to the Club Lounge, make sure they get a separate key and are given the code to the 11th floor, you should also show them this room from the elevator and how the code works. Which of the below is Correct"
    • A. 

      The guest will tell you if he is a SPG member

    • B. 

      You must ask the guest if they are an SPG member

    • C. 

      All guests get a key to the Club Lounge

  • 8. 
    The L in ARRIVAL is "LEAVE A LASTING IMPRESSION"  This is definitely one of ours!  Always offer luggage assistance, and use what you have learned about the guest during your encounter, you can give directions, ask them about their dining out or sightseeing, find something that they enjoyed about their stay and make a positive comment about it if you can. Learn a few short Alaskan jokes to tell or something to make them feel that they were appreciated by the hotel and are welcome back! Offer to give them a map to take as a souvenir. Remember to maintain eye contact SMILE Use the guest's name Thank them for choosing our hotel Wish them a pleasant stay This may be the last impression the hotel makes, is it important for us to do this correctly every time?
    • A. 

      True

    • B. 

      False