Documents And Support Quiz

6 Questions

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Documents And Support Quiz

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Questions and Answers
  • 1. 
    The support tab is an add-on that needs to be purchased in order for it to be visible to users.
    • A. 

      True

    • B. 

      False

  • 2. 
    Tickets of “high” priority have to be answered first
    • A. 

      True

    • B. 

      False

  • 3. 
    I had to buy a modem for a client when doing their internet installation. There is an area on support tickets that allows for adding items so I don't forget about it.
    • A. 

      True

    • B. 

      False

  • 4. 
    Are support tickets invoiced at a:
    • A. 

      Staff Rate

    • B. 

      Departmental Rate

    • C. 

      Project Rate

    • D. 

      Admin Rate

  • 5. 
    The ADMIN level access for a folder that you can give to staff means that they can:
    • A. 

      Buy additional storage space

    • B. 

      Attach documents from that folder to invoices

    • C. 

      Set folder permissions

  • 6. 
    What feature is used as version control?
    • A. 

      Signing a file out

    • B. 

      Folder permissions

    • C. 

      There is no version control