Hope someone else answers it
Answer within 2-3 rings
Finish serving your customer and then answer it
Hi, this is Sue.How can I help you?
Jo's Deli, how can I help you?
Hi, Jo's Deli, Sue speaking, how can I help you?
The phone with your shoulder so you can do other tasks while you are talking
it approximately 5 cm away from your mouth so your voice is clear
It and cover it with your hand so you can listen and talk to a co-worker about another problem that is happening
It makes you look better to customers in the store.
It's impossible to sound grumpy with a smile on your face, so your customers will sense that you are ready to help them
Your co-workers will like it
Find out their name, and use it during the call
Call everybody 'sir' or 'madam'
Not worry about their name unless you have to take an order
Tell them you won't be long
Apologise, and let them know how long they are likely to be on hold
Say, 'hold on a minute' and be as quick as you can
Remember the customer's details and order and write them down as soon as you get off the phone
Write down customers name, contact phone number and the order while on the phone and read back to the customer to check accuracy
Tell your manager the order and customer's name when you get off the phone.
Say goodbye and hang up gently
Complete the call quickly because you have other custtomer's waiting
Thank the customer by name for calling and repeat what you will do to follow up after the phone call.