Are You A Master Or An Apprentice On The Telephone?

Hope someone else answers it

Answer within 2-3 rings

Finish serving your customer and then answer it

Hi, this is Sue.How can I help you?

Jo's Deli, how can I help you?

Hi, Jo's Deli, Sue speaking, how can I help you?

The phone with your shoulder so you can do other tasks while you are talking

it approximately 5 cm away from your mouth so your voice is clear

It and cover it with your hand so you can listen and talk to a co-worker about another problem that is happening

It makes you look better to customers in the store.

It's impossible to sound grumpy with a smile on your face, so your customers will sense that you are ready to help them

Your co-workers will like it

Find out their name, and use it during the call

Call everybody 'sir' or 'madam'

Not worry about their name unless you have to take an order

Tell them you won't be long

Apologise, and let them know how long they are likely to be on hold

Say, 'hold on a minute' and be as quick as you can

Remember the customer's details and order and write them down as soon as you get off the phone

Write down customers name, contact phone number and the order while on the phone and read back to the customer to check accuracy

Tell your manager the order and customer's name when you get off the phone.

Say goodbye and hang up gently

Complete the call quickly because you have other custtomer's waiting

Thank the customer by name for calling and repeat what you will do to follow up after the phone call.