Dish 9/19 Update Quiz

13 Questions | Total Attempts: 77

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Dish 9/19 Update Quiz

How much of the Dish 9/19 Updates do you remember?


Questions and Answers
  • 1. 
    1. True or False: Customer's may use another person's credit card number to qualify for TV service. This other person would be an authorized user on the account.
    • A. 

      True

    • B. 

      False

  • 2. 
    1. True or False: Customers can opt to not give a credit card for qualification and instead pay a $90 "no credit card option" fee that will not be refunded.
    • A. 

      True

    • B. 

      False

  • 3. 
    1. True or False: Customer's may use a 3rd parties credit card to pay first month's bill.
    • A. 

      True

    • B. 

      False

  • 4. 
    1. TRUE or FALSE: DHA24 Elite, DHA24 Plus and DHA24 Standard are all eligible for the no credit card option.
    • A. 

      True

    • B. 

      False

  • 5. 
    1. True or False: This new qualification option should only be offered on a reactive basis when customers object to providing their credit or debit card (e.g., they don’t have a bank-issued credit or debit card, they don’t feel comfortable giving out that information over the phone), or object to the $1 hold.
    • A. 

      True

    • B. 

      False

  • 6. 
    1. True or False: Disclosures must be read to both the customer and the third part providing the qualifying credit
    • A. 

      True

    • B. 

      False

  • 7. 
    1. True or False: One of Dish’s current promotions is the Protection Plan Free for 6 months.
    • A. 

      True

    • B. 

      False

  • 8. 
    1. True or False:  If the customer defaults on his or her monthly payment(s), and uses credit card from a third party to qualify, the third party will be billed for the unreturned equipment fee.  
    • A. 

      True

    • B. 

      False

  • 9. 
    True or False:  Customers who purchase dishNET Satellite Internet service only and do not subscribe to DISH Video services will be subject to a $99 Activation Fee regardless of which plan they choose (10 GB, 20 GB, or 30 GB). This is no change.
    • A. 

      True

    • B. 

      False

  • 10. 
     Customers who bundle dishNET Satellite service and DISH Video will be subject to a $49 Activation Fee when they choose the 10 GB plan.
    • A. 

      True

    • B. 

      False

  • 11. 
    DISH is excited to announce that this fall many of our exciting offers and promotions, including the ground- breaking Hopper® and iPad® 2 Offer, will be extended through January 16th, 2014!
    • A. 

      True

    • B. 

      False

  • 12. 
    Blockbuster @Home will no longer include DVDs, Blu-rays, and games by mail. Additionally, customers will no longer be able to make in-store exchanges. Blockbuster @Home will continue to provide 15 movie channels, 6 entertainment channels, and an expanding On Demand and streaming library, so remember to position these features to customers.
    • A. 

      True

    • B. 

      False

  • 13. 
    When assessing customer need for data caps for dishNET, agents will be required to ask which of the following questions?
    • A. 

      Who do you currently have for internet and how does your household currently utilize the internet?

    • B. 

      Do you, or are you planning on streaming video services like Netflix, Hulu or iTunes?

    • C. 

      Does anyone in your household game online using XBOX or Playstaion?

    • D. 

      Do you live in an apt?

    • E. 

      All of the Above

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